The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I have installed the app. recently, which gives a flexibility to display the contact form either on top or bottom of any pages. So it helped a lot in fixing thins to my contact page.
However, the app. needs some fixes - when a change is made to the contact page, Contact form master disappears automatically. You need to uninstall and Install the form again. This issue needs to be fixed.
The English Wine Collection
So far the app works well. The developer has been helpful with the set up and answering questions. Once the quires come in from the website i'll know more but for now all good.