ConvertMate: AI Marketing

Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices.

On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing.

The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less.

When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments.

Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.

Absolutely Disappointing – Zero Support & Complete Waste of Money!

I rarely write negative reviews, but I feel compelled to warn anyone considering Convert Mate for their Shopify store. After spending a month trying to get this app to work, I’m genuinely baffled at how they have any positive feedback at all.

First off, the app simply does not deliver what it promises. I installed Convert Mate with high hopes, thinking it would help streamline some marketing processes and bring insights to improve ZenithEndure.com. Right from the start, it was buggy and unintuitive—multiple features either didn’t work at all, or they were so poorly implemented that they were unusable. Scheduled reports never sent, and when they did, the data was incomplete or delayed to the point of being irrelevant. I spent hours trying to troubleshoot and reading through scant documentation that just repeated generic instructions with no real solutions.

But the absolute worst part is the customer support—it’s non-existent. After hitting a wall with the features, I reached out for help thinking a quick response or guidance would resolve my issues. No reply. I rated the app 1 star hoping it might prompt a reaction. Still nothing. Over the course of 30 days, I’ve submitted tickets, emails, and even tried reaching out on social media, and to date, I have not received a single response. Not a “thank you for reaching out,” not a “we’re looking into your issue”—nothing! It’s as if customer support is a myth.

Honestly, this app is a trap for small business owners like myself—promising easy DIY solutions but delivering nothing but headaches and regret. I feel like I’ve just thrown my money away for absolutely zero value. There are far better apps out there for your Shopify store, with real support and features that actually work.

Save your time, money, and sanity. Avoid Convert Mate at all costs. I wish someone had warned me before I wasted so much energy on this useless app.

We have been using ConvertMate at sanroccoitalia.it for about a month now, and I am really impressed. The app is very expensive as far as apps go, but worth the investment. It is easy to use and saves an enormous amount of time. I am on the scale plan, and love the Magic Blog and Magic Link features (among all the rest). I have already seen a big uptick in organic traffic and the support is top-notch. Boris was extremely responsive with my questions and getting things up and running, and they sort out even the smallest concern immediately. Don’t hesitate, give it a try!