Reviews (26)
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How should I begin, I started this app just to have a good business with my shop like the rest of you and new sellers who are thinking about SEO and other great tools. When you decide to change your mind and you want to cancel a starter subscription or being a member. They don't refund you and you can uninstall their app but when the bill comes. I have to pay a decif of $143.62 CDN which is like $99 USD myself. After trying hard to ask for a refund of this they just close the ticket on you and say they tell shopify which is a lie. I talk to shopify support agent not saying any names and they are aware and they dont have any notifications or msg about your account or mine for example. So buyer/seller beware .
Hi Jack,
Thank you for sharing your feedback. I'd like to clarify a few important points for full transparency:
At the end of your free trial (without any fingerprint), you chose to switch to a paid plan on April 2nd.
After switching to a paid plan, you actively used the app’s features, including generating SEO fields for your products.
Our refund policy, which is clearly stated, allows refunds in cases where the app was not used. However, in your case, actions were performed within the app, making the charge valid according to our terms.
We explained this thoroughly during our conversation and even offered to extend your access free of charge, which you declined.
While we always aim to be fair and flexible, we also need to ensure consistency and honesty for all merchants.
We genuinely wish you and your store all the best.
— The ConvertMate Team
Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices.
On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing.
The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less.
When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments.
Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.
Thank you for sharing your detailed feedback. We take all customer experiences seriously, especially from early supporters like Apteekki 360.
We acknowledge that our communication around pricing tiers could have been clearer. Your account included extensive custom development - specialized product tag features, custom on-page configurations, and dedicated technical support - that differs significantly from our standard offering. However, we should have better explained these distinctions upfront.
Regarding the content generation challenges with Finnish, we recognize this was a technical limitation that impacted your experience. We've since made improvements to our multilingual capabilities and continue working on this area.
We're committed to learning from this feedback to improve both our product and customer communication. We appreciate the support you provided during our development phase and respect your decision to explore other solutions.
We wish Apteekki 360 continued success.
ConvertMate Team
I have mixed feelings about Convertmate's automated SEO app. The services they offer are difficult to assess without full access to their premium plans. With subscription charges of $300 to $500 per month, the prices are excessively high, especially for entrepreneurs or small businesses looking for an affordable SEO solution.
If you are an entrepreneur seeking automated SEO for your business, I don't think Convertmate is the right platform due to these inflated costs. Even if you manage to commit to their subscription plans, there's no clear assurance that your website will rank higher or generate sufficient sales to justify the ongoing expense. How can anyone be confident in the return on investment when the pricing is so steep and the results aren't guaranteed?
It seems like Convertmate is more focused on generating revenue through subscriptions than truly helping businesses in need of effective, affordable SEO solutions. Until they offer more transparency, better access to features, and a clearer value proposition, I can't recommend this platform for anyone looking for real results.
Hi Trendsrocket,
Thank you for sharing your feedback. While we value all reviews, we feel it’s important to address some inaccuracies in your assessment of ConvertMate.
First and foremost, we did not receive any messages from you during your trial period, despite having a highly skilled customer support team available 24/7. Our team is dedicated to assisting merchants with any questions or challenges, typically responding within minutes. We believe that direct communication would have allowed us to address your concerns and provide clarity about our platform and its capabilities.
It’s also worth noting that you approved all the suggested changes we provided for your product and collection pages. Approving these optimizations indicates confidence in the changes and their potential to improve your SEO performance. Furthermore, as you are still within the free trial period, there have been no charges for your use of ConvertMate, so it seems premature to evaluate the ROI or comment on pricing.
Our platform is designed to help businesses, including small and medium-sized enterprises, achieve measurable growth in traffic and sales. Many of our merchants have seen substantial returns, with some even reporting transformative results. The subscription pricing reflects the advanced technology and proven strategies we employ to deliver these results.
We also prioritize accessibility and transparency. Our onboarding tours and in-app guidance are available to help merchants explore the full range of features during the trial, ensuring they can experience the value ConvertMate offers firsthand. While we understand that results take time, our platform has consistently proven its ability to help businesses grow.
We’re more than happy to discuss your concerns further and assist you in maximizing the benefits of the trial. Our ultimate goal is to empower businesses with effective, automated SEO solutions that deliver real, tangible results.
Best regards,
The ConvertMate Team
I really question these 5 star reviews- twice had all my listings and descriptions destroyed by being re-written incorrectly and not according to SEO best practices by bugs in the software. Over 1000 products. They sort of were able to fix some of this, but really a total disaster for me. I was told changes could be undone but learned after making automatic changes that they could not be done. I would be very very careful using this. Also switched many SEO meta titles and descriptions with other products- a total disaster. They released this without testing or working out any bugs. I literally have spent 30+ hours fixing the mistakes so far.
Thank you for taking the time to share your feedback about ConvertMate. We regret to learn about the challenges you've faced and wish to address your concerns.
It's crucial for us to highlight that we were not previously informed of the issues you've encountered. Despite several attempts on our part to solicit feedback and ensure a smooth experience, we unfortunately did not receive communication regarding the difficulties you mentioned. We value the accuracy and integrity of our services, especially concerning SEO and product listings, and are dedicated to adhering to the highest standards in these areas.
We also want to reiterate our commitment to authenticity and transparency. All feedback on ConvertMate is genuine, reflecting our dedication to excellence. Learning that your experience has not met our expected standards is deeply concerning to us.
Our team places great importance on responsive and effective customer support. Had we been aware of your situation earlier, we would have promptly taken steps to address your concerns, aiming to mitigate any inconvenience and effort required on your part for corrections.
We are eager to assist you in resolving any unresolved issues and ensure your satisfaction with our services. We encourage you to contact our customer support team at your earliest convenience for personalized support.
Your feedback is invaluable to us as it drives our continuous improvement and commitment to serving our customers better.
Thanks,
ConvertMate Team