ConvertMate: AI SEO Optimizer , 16 reviews

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
    15
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
    1
January 29, 2024

I really question these 5 star reviews- twice had all my listings and descriptions destroyed by being re-written incorrectly and not according to SEO best practices by bugs in the software. Over 1000 products. They sort of were able to fix some of this, but really a total disaster for me. I was told changes could be undone but learned after making automatic changes that they could not be done. I would be very very careful using this. Also switched many SEO meta titles and descriptions with other products- a total disaster. They released this without testing or working out any bugs. I literally have spent 30+ hours fixing the mistakes so far.

Matt's Warehouse Deals
United States
2 months using the app
ConvertMate replied January 30, 2024

Thank you for taking the time to share your feedback about ConvertMate. We regret to learn about the challenges you've faced and wish to address your concerns.

It's crucial for us to highlight that we were not previously informed of the issues you've encountered. Despite several attempts on our part to solicit feedback and ensure a smooth experience, we unfortunately did not receive communication regarding the difficulties you mentioned. We value the accuracy and integrity of our services, especially concerning SEO and product listings, and are dedicated to adhering to the highest standards in these areas.

We also want to reiterate our commitment to authenticity and transparency. All feedback on ConvertMate is genuine, reflecting our dedication to excellence. Learning that your experience has not met our expected standards is deeply concerning to us.

Our team places great importance on responsive and effective customer support. Had we been aware of your situation earlier, we would have promptly taken steps to address your concerns, aiming to mitigate any inconvenience and effort required on your part for corrections.

We are eager to assist you in resolving any unresolved issues and ensure your satisfaction with our services. We encourage you to contact our customer support team at your earliest convenience for personalized support.

Your feedback is invaluable to us as it drives our continuous improvement and commitment to serving our customers better.

Thanks,
ConvertMate Team

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