Reviews (26)
Refine
-
By rating
How should I begin, I started this app just to have a good business with my shop like the rest of you and new sellers who are thinking about SEO and other great tools. When you decide to change your mind and you want to cancel a starter subscription or being a member. They don't refund you and you can uninstall their app but when the bill comes. I have to pay a decif of $143.62 CDN which is like $99 USD myself. After trying hard to ask for a refund of this they just close the ticket on you and say they tell shopify which is a lie. I talk to shopify support agent not saying any names and they are aware and they dont have any notifications or msg about your account or mine for example. So buyer/seller beware .
Hi Jack,
Thank you for sharing your feedback. I'd like to clarify a few important points for full transparency:
At the end of your free trial (without any fingerprint), you chose to switch to a paid plan on April 2nd.
After switching to a paid plan, you actively used the app’s features, including generating SEO fields for your products.
Our refund policy, which is clearly stated, allows refunds in cases where the app was not used. However, in your case, actions were performed within the app, making the charge valid according to our terms.
We explained this thoroughly during our conversation and even offered to extend your access free of charge, which you declined.
While we always aim to be fair and flexible, we also need to ensure consistency and honesty for all merchants.
We genuinely wish you and your store all the best.
— The ConvertMate Team
Boris is a great guy who responds to questions within a day. The app saves me a lot of time and provides an excellent overview, especially the blogs, which are fantastic!
I've been using Convertmate for about three months. I would give it 5 stars, but it only supports SEO for one language and one target country, or requires changing the primary language of my shop, which isn't recommended. Despite that limitation, it saves me a tremendous amount of time and effort, making the price worthwhile. However, the upgrade from the scale plan to the next tier is quite steep, which is part of why I rate it 4 stars. A trial period for upgrades would be beneficial, but since SEO is a long-term strategy, you likely wouldn't see significant differences between plans within just 30 days.
Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices.
On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing.
The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less.
When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments.
Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.
Thank you for sharing your detailed feedback. We take all customer experiences seriously, especially from early supporters like Apteekki 360.
We acknowledge that our communication around pricing tiers could have been clearer. Your account included extensive custom development - specialized product tag features, custom on-page configurations, and dedicated technical support - that differs significantly from our standard offering. However, we should have better explained these distinctions upfront.
Regarding the content generation challenges with Finnish, we recognize this was a technical limitation that impacted your experience. We've since made improvements to our multilingual capabilities and continue working on this area.
We're committed to learning from this feedback to improve both our product and customer communication. We appreciate the support you provided during our development phase and respect your decision to explore other solutions.
We wish Apteekki 360 continued success.
ConvertMate Team
We have been using ConvertMate at sanroccoitalia.it for about a month now, and I am really impressed. The app is very expensive as far as apps go, but worth the investment. It is easy to use and saves an enormous amount of time. I am on the scale plan, and love the Magic Blog and Magic Link features (among all the rest). I have already seen a big uptick in organic traffic and the support is top-notch. Boris was extremely responsive with my questions and getting things up and running, and they sort out even the smallest concern immediately. Don’t hesitate, give it a try!
Thank you so much for your kind words and for sharing your experience with ConvertMate! We're thrilled to hear that you're already seeing improvements in organic traffic and that the Magic Blog and Magic Link features are helping save you time. It's always our goal to make the platform as easy and effective as possible, and we're glad our support team has been able to assist you every step of the way.
We really appreciate your trust in ConvertMate and look forward to supporting your continued success with sanroccoitalia.it!
Best,
Boris and the ConvertMate Team
We are thrilled with ConvertMate! Boris has been incredibly supportive, answering all our questions and effortlessly resolving any uncertainties we had. The service is exceptionally professional and reliable.
We had tried several SEO ranking tools before, but none impressed us as much as ConvertMate. The platform feels much more professional and well-organized. The automations are particularly impressive, providing us with a clear overview of our progress.
We’re still in our first month and hope we made the right choice. The only downside compared to other options: the monthly fee is slightly higher.
A must-have for any business looking to improve its SEO ranking!
Thank you so much for your glowing review! We’re delighted to hear that you’re enjoying ConvertMate and that our support has been helpful in getting you up and running smoothly. It's great to know that you find the platform professional and well-organized—this is exactly the experience we aim to provide.
We understand that pricing can be a consideration, and we're confident that the value and results you'll continue to see will make it worthwhile. We’re excited to be a part of your SEO journey and look forward to helping your business grow!
Best regards,
Boris and the ConvertMate Team
I have mixed feelings about Convertmate's automated SEO app. The services they offer are difficult to assess without full access to their premium plans. With subscription charges of $300 to $500 per month, the prices are excessively high, especially for entrepreneurs or small businesses looking for an affordable SEO solution.
If you are an entrepreneur seeking automated SEO for your business, I don't think Convertmate is the right platform due to these inflated costs. Even if you manage to commit to their subscription plans, there's no clear assurance that your website will rank higher or generate sufficient sales to justify the ongoing expense. How can anyone be confident in the return on investment when the pricing is so steep and the results aren't guaranteed?
It seems like Convertmate is more focused on generating revenue through subscriptions than truly helping businesses in need of effective, affordable SEO solutions. Until they offer more transparency, better access to features, and a clearer value proposition, I can't recommend this platform for anyone looking for real results.
Hi Trendsrocket,
Thank you for sharing your feedback. While we value all reviews, we feel it’s important to address some inaccuracies in your assessment of ConvertMate.
First and foremost, we did not receive any messages from you during your trial period, despite having a highly skilled customer support team available 24/7. Our team is dedicated to assisting merchants with any questions or challenges, typically responding within minutes. We believe that direct communication would have allowed us to address your concerns and provide clarity about our platform and its capabilities.
It’s also worth noting that you approved all the suggested changes we provided for your product and collection pages. Approving these optimizations indicates confidence in the changes and their potential to improve your SEO performance. Furthermore, as you are still within the free trial period, there have been no charges for your use of ConvertMate, so it seems premature to evaluate the ROI or comment on pricing.
Our platform is designed to help businesses, including small and medium-sized enterprises, achieve measurable growth in traffic and sales. Many of our merchants have seen substantial returns, with some even reporting transformative results. The subscription pricing reflects the advanced technology and proven strategies we employ to deliver these results.
We also prioritize accessibility and transparency. Our onboarding tours and in-app guidance are available to help merchants explore the full range of features during the trial, ensuring they can experience the value ConvertMate offers firsthand. While we understand that results take time, our platform has consistently proven its ability to help businesses grow.
We’re more than happy to discuss your concerns further and assist you in maximizing the benefits of the trial. Our ultimate goal is to empower businesses with effective, automated SEO solutions that deliver real, tangible results.
Best regards,
The ConvertMate Team
I've only been using ConvertMate for a few weeks, so it's too early to fully assess the app's impact on our SEO, as these results take time. However, I can already see that it’s making progress in sorting out and improving our SEO.
What stands out to me is the excellent customer service and support. Boris has been incredibly accessible and helpful, both before I downloaded the app and during the onboarding process. He provided valuable suggestions on how to tackle some challenging products and improve our SEO. Additionally, when an unrelated issue with simple coding arose, Boris stepped in and quickly helped resolve it.
So far, my experience with ConvertMate has been very positive, and the support has been outstanding. I look forward to seeing the long-term results and will provide a more comprehensive review in the future.
Thank you so much for your kind words and for sharing your experience with ConvertMate! We’re thrilled to hear that you’re already seeing progress in your SEO efforts, and we’re equally glad that our support team could be of help.
It’s always our goal to go above and beyond to ensure our users have everything they need to succeed, so it’s wonderful to know that you found our support valuable. We’re excited to continue working with you and can’t wait to see the long-term results of your SEO journey!
If you ever need anything else or have more questions, feel free to reach out. We’re here to help!
Thanks again for choosing ConvertMate.
Best,
Boris and the ConvertMate Team
I use ConvertMate Shopify app, which uses artificial intelligence to optimize our product descriptions for search engines. Although I'm just starting out and won't be able to properly assess the effects of SEO optimization for a few months, the app is already making a great impression. The fast and reliable support is particularly noteworthy: I always get an answer to my questions within a very short time using the integrated chat via Intercom. This saves an incredible amount of time and makes manual work much easier. Thanks to the automation, I am confident that our products will achieve better search engine rankings in the future.
Thanks to Boris and Mark for this great tool and the first-class support!
Thank you so much for your thoughtful review! We're thrilled to hear that ConvertMate has already made a great impression on your store and that our support team has been able to assist you promptly. It's always rewarding to see our automation tools saving merchants time and making their SEO efforts more efficient.
As SEO takes time to show results, we're confident that you'll see significant improvements in your search engine rankings in the coming months. If you ever have any further questions or need assistance along the way, feel free to reach out. We’re here to help!
Thanks again for choosing ConvertMate, and we're excited to be a part of your growth journey.
Boris & Marc
The ConvertMate app is excellent: easy to set up and use, and it manages all SEO aspects quickly. The support team is highly responsive, always providing answers and resolving issues efficiently. While it is a bit pricey, I’ve already noticed a small improvement in my SEO ranking after just one day of use. I’ll wait three months to see the full results, but so far, it seems worth the cost.
Here's a response you could use:
Thank you so much for your thoughtful review! 🎉 We're thrilled to hear that you found ConvertMate easy to set up and that our team was able to provide the support you needed. It's fantastic to know you're already seeing early improvements in your SEO ranking – it only gets better from here! 🚀
We understand that pricing can be a consideration, and we're confident that as you continue to use ConvertMate, the long-term results will make it even more worthwhile. We look forward to hearing about your progress in the coming months. If you need anything along the way, we’re here to help!
Thanks again for choosing ConvertMate! 💪
I discovered this app by chance and immediately fell in love with it. My traffic in just 10 days grew by 12%. The support is fantastic, professional and friendly. I recommend the app
Thank you so much for your review!
We're delighted to hear you’re having early signs of growth thanks to ConvertMate. Our team is always here to help, and we’re excited to continue supporting your store’s success!
Warm regards,
The ConvertMate Success Team