Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its automatic currency conversion based on customer location, which has been noted to boost sales. It's praised for its user-friendly interface, easy installation, and design customization options. The app supports over 160 currencies and is known for its accurate and speedy performance. Merchants appreciate the responsive and efficient support team, the app's customizability, and its suitability for international stores. It's also recognized for excellent customer service and as a free alternative to other paid currency conversion apps.

November 29, 2023

I am not using your app for months and you are still charging. Urgent response needed , terminate my subscription and refund for the not served.

Dr. Pen Store
United Kingdom
11 months using the app
November 11, 2023

id didn't work , no support replying!!!

NorthStars™
Saudi Arabia
About 2 hours using the app
August 8, 2019

I normally don't waste my time writing reviews but I am VERY disappointed as i set up a new store only to find that the currency rounding feature is now on the paid theme only! How can a new store be expected to pay for a currency converter.

Be ashamed of yourselves.

The auto-currency switching has also been moved to paid.

Beaulevard
Australia
Over 1 year using the app
Autoketing replied August 11, 2019

Sorry for the inconvenience. We have changed the pricing policy.
Please sympathize for us.
Best regards

May 12, 2019

Terrible service, the team are not responsible for what they do. The technical staff changed my theme and there are some mistakes. I ask them to correct the mistakes, but nobody reply.

Autoolsea
China
About 1 year using the app
Autoketing replied May 12, 2019

Dear Autoolsea,

Sorry to hear that, I think we have confusion, I saw you ask our some questions and we responded immediately, could you please check your email spam or check this capture please https://www.dropbox.com/s/yfqgut7hwnp7mkq/Screen%20Shot%202019-05-13%20at%2010.43.20.png?dl=0

If you have any problem please let us know via email: support@autoketing.com or live chat in dashboard.

Best regards!

July 15, 2019

Doesn't work - inflates prices for few countries by 100% - vague reply from customer support. Would not recommend as this scares buyers away.

TheIndianSuperstore
India
5 months using the app
Autoketing replied July 15, 2019

Dear TheIndianSuperstore,

Sorry to hear that, our support team is contacting you to clarify the problem. If you have any problem please let us know via email support@autoketing.com

Best regards!
Autoketing team

Edited January 16, 2019

I SUGGEST YOU SHOULD JUST USE IT FREE AND NEVER ATTEMPT TO PAY THEM TO REQUEST FOR IT'S POSITION BECAUSE IT WILL END UP TERRIBLE. BEFORE PAYING THEY HAVE A GOOD CUSTOMER SERVICE BUT AFTER PAYING THE DIDN'T GOT THE JOB DONE CORRECTLY, AFTER MY POLITE FEEDBACK ABOUT THE VERY UNPROFESSIONAL ICON POSITION ON MY WEBSITE I GOT NO ANSWERS ANYMORE. SHAME TO THIS GUYS LETTING US FEEL THAT AFTER GETTING THE MONEY THEY WILL JUST LEAVE YOU HANGING WITHOUT ANY EXPLANATIONS. CRAP CUSTOMER SERVICE!

Hunt Wonders
Philippines
4 months using the app
August 11, 2019

i try setting up the app in my store.
what i`m seen is setting is not successful.
please i need your help thank you.

zziser
Nigeria
4 months using the app
Autoketing replied August 11, 2019

Thanks for your feedback. Because you closed shop one time, you need to uninstall and reinstall our app so the app works well.
Kind regards

August 23, 2019

This app sucks, it have very cheap interface and everything needs to be payed for even the useless stuff

Raw-Force
Sweden
About 1 month using the app
Autoketing replied August 24, 2019

Dear Raw-Force,

Sorry to hear that, if you need any support please let us know via email support@auotketing.com or live chat in dashboard.

Thank you

Edited November 27, 2018

It does not convert the currency at checkout. No one responds to my repeated requests for support. Sorry

METAPHORE DIN LEMN
Romania
29 days using the app
April 19, 2019

very slow, We paid for them to position the Currency switcher they didn't change anything, I contacted them a few days ago we didn't get any response. Not recommended.

Zone Gears
Morocco
22 days using the app
Autoketing replied April 19, 2019

Dear Zone Gears,

We very sorry to hear that,
I contacted support team to check your issue, please don't worry. If you have any other problem please let us know via email: win@autoketing.com

Thank a lot!