Overall rating
Counts per rating level
  • 0% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 33% of ratings are 2 stars
  • 67% of ratings are 1 stars
November 8, 2022

This app does not support my needs and is the only one even close. We need to set up a custom tax and this app you still have to add it each time to cart and it shows up very strangely on the receipt. No one from customer service has responded to me.

Rustler Supply
United States
About 2 months using the app
MerchBytes replied November 8, 2022

Today Shopify POS has technical limitations on such functionality. We will add this ability as soon as it becomes possible.

And we contacted you several times. I write this answer 10 minutes after your review.

Edited April 14, 2023

App does work as required - adds percentage based surcharge to POS checkouts. However it is not able to calculate a surcharge at any point of adding items to the checkout (only at the end). Lastly, the time taken to apply the surcharge to the checkout is far too long (as long as 20 seconds).

I'm not sure of the math on that but in a 6-8 our working day serving customers at the POS, were losing lots of sales time in waiting for a surcharge to apply.

About 1 month using the app
MerchBytes replied April 14, 2023

Hello. Yes, you are right. Our app tries to imitate fees by adding custom items to your cart. Unfortunately, today there is no technical ability to add them differently on Shopify POS. We know it's a huge limitation, and we'd love to change this when technically possible.

As for loading. Yes. It's another technical limitation we are fighting today. All third-party apps on Shopify POS are websites. So, to apply fees, you need to download the app from the web every time. I know it sounds terrible, but there is no way to download it to use offline. We hope it will change one day. Unfortunately, we can't influence it in any way today. :(

June 26, 2023

SMH, when you have something that have more issues than a solution, stop before offer to people. Thank you

Mtech Distributors
United States
23 minutes using the app
MerchBytes replied June 26, 2023

Hello. Thank you so much for your feedback. Yes, the app has several limitations to applying fees. We constantly improve it when new features become available on Shopify and remove some limitations.