Reviews (203)

Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high customizability and support for various shipping options, including integration with services like UPS, FedEx, and Zapiet. They praise its reliable performance and exceptional customer support, particularly in guiding through the initial learning curve related to coding and shipping rules setup. Many consider it good value for money due to its capabilities and top-notch customer service.

May 27, 2024

Very simple yet robust and adaptable tool to help customise your shipping options. The tech support is invaluable and I've had my hand patiently held while setting up some more advanced configurations.

5/5 would recommend to anyone in need of a cusomisable shipping app.

Outside Store
United Kingdom
Almost 3 years using the app
May 27, 2024

Can't say enough great things about this app and the support. Solved major rate issues, customer service is incredible, great set-up and support.

1. We needed an app that would show rates based on customer tags only, and this was the only one I could find. All others wouldn't work because it also used addresses or names, but this didn't work if you had a customer account shipping to multiple addresses. Bespoke had a perfect solution for this that integrated with existing Shopify rates so my set-up was minimal.
2) Min is the most patient, communicative, and helpful person in the world -- walked me through my dev set up, then prod set up, troubleshot back and forth on countless emails and helped me get exactly where I needed to go. If you're wondering why every review says this, it's because it's actually true!

Thank you so much Min for your help and for making such a great app!

Sun at Six
United States
6 days using the app
February 20, 2024

We were not able to estimate shipping costs before bespoke. We had to pack the boxes and then weigh them to enter info to ups and come up with a shipping charge. Each box is like a puzzle and they are all different. Many times boxes were packed and when it was a credit card customer their orders would sit in boxes while we chased down the payment. We were running out of space in the warehouse. For the bespoke app, we had to measure and weigh each of our products. Then bespoke stacks the items in our box sizes virtually and we can add the shipping charge and present the invoice to the customer. We don't pack the actual boxes until they pay. We still have to take a few minutes to go into the bespoke logs to make sure it is correct. Sometimes adjustments have to be made. This is a great app but you may need someone else to set it up for you. I told my daughter how I envisioned shipping and she found this app and did all the work to customize it for us. We have been using it since 2022.

Tula Hats
United States
Over 1 year using the app
May 14, 2024

Incredible support and very responsive even with a ~12 hour time zone difference. I would recommend this app just based on the outstanding support. The app does exactly what we need and precisely what was described.

Chit Chats Quebec Supplies Store
4 days using the app
January 23, 2024

I always forget to write reviews but I specifically wanted to here. It is a little complicated to use but that's only because it has such a broad range of ways it can be implemented. We've been able offer dynamic and complicated shipping options, something we never could before. For example shipping rates that take into account the number of products in a customer cart, something that had always been an issue for us, some larger orders only paying a minimal shipping before now. Highly recommend but give yourself time to understand exactly how it all works.

United Kingdom
3 months using the app
May 12, 2024

App can be a little overwhelming to use but that's only because it allows you to do everything and anything! App support has been super helpful and quick to respond - shout outs to Min!

Highly recommended App if you have complex shipping requirements.

Eagle Republic NZ
New Zealand
About 1 hour using the app
January 15, 2024

Lots of variables available and the team are amazing at creating solutions for difficult shipping situations, highly recommend they are friendly and professional, definitely the best app for CSV shipping rates.

EEP Company Europe
Over 3 years using the app
December 29, 2023

Used this for over 3 years and we have absolutely no complaints. It's so good that I had forgotten it exists in my backend. Does its job perfectly.

So much you can do with this app! We don't even use 10% of the functionality and still so happy with it.

About 3 years using the app
November 11, 2023

Amazing app, found it when I first began and haven't stopped since, it helps me calculate accurate rates for my customers, integrate my various couriers into one platform and create complex groupings based on my business needs. Customer support is always quick to respond and helpful in sorting out my issues big or small!

Chi Herbal
Over 2 years using the app
November 13, 2023

Have been using this app for over 4 years.
It is perfect.
Customer support has been excellent.
Cannot flaw.
If I could give 6 stars I would.

Over 3 years using the app