Reviews (208)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex global shipping needs, noting its precise shipping rate calculations that enhance cost management and increase conversion rates and shipping revenue. It features a PHP editor for custom shipping rules suited for technically skilled merchants, alongside a user-friendly interface and setup wizards for those less technical. The app integrates seamlessly with Shopify's existing rates for easy setup. Its performance is consistently reliable in managing intricate shipping scenarios, and it offers exceptional customer support, especially noted for quick email responses that provide real-time help during urgent setups.

September 15, 2016

One of the best customer supports I have experienced. They were able to do everything I needed, would definitely recommend!!

Life Remedies
Canada
22 days using the app
Edited February 7, 2023

This is by far the best customer service that I have received in my 48 years of living!
Min went above and beyond to set up our very specific (and complicated) shipping rules for specific customer groups. His communication was on point and shockingly quick. If you have complex shipping rates or just need help with this app, they are there for you and treat you like a VIP. We tried 6 shipping apps before this and none would work correctly. This is the app for you. Thank you Min.

aaeglass.com
United States
19 days using the app
September 18, 2020

I already left a five star review, but I've been working on some fine tuning with support and wanted to say how impressed I am with the level of service. Outstanding!!

Plastic Bag Partners
United States
19 days using the app
May 2, 2020

I used this app to help me to customize distance calculation. I really like this app !!! wonderful app !!! and this app developer is fantastic !! Really nice Support!!! Best of Best app for delivery option !!!!! Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Try it !!

BOB SHUTTLE
Australia
18 days using the app
September 26, 2019

Min knows shopify really well and is able to customise shipping rates and calculators to suit any need. His support is amazing; quick and accurate. Thanks.

Stone & Wood Brewing Co
Australia
18 days using the app
April 19, 2016

This app worked beautifully for me. Min was great in helping us to customize it to exactly what we needed. Thanks for such great service! Highly recommended.

Dailyjars
United States
15 days using the app
January 25, 2023

If I could give more than 5 Stars I would! Tried 4 or 5 different Apps before finding Bespoke - the best thing about Bespoke is that it can combine rates based on Tags with rates based on price and will allow for both manual and automatic syncing of products for these categories. This was the only App that was able to be configured to meet our unique requirements.

Steed Cycles
Canada
14 days using the app
March 15, 2021

Fantastic app! Before choosing it, I looked at other shipping apps. Some were as much as 4x the price for similar functionality. Min provides amazing customer support and has been very helpful, patient, and prompt with my millions of questions! When there is a problem (and it's usually my fault, or Shopify, or an integration issue having to do with another app) Min is quick to solve it and suggest ways to optimize it's use. If you use Zapiet for Local Deliveries this app integrates beautifully. I use it as a way to price different delivery slots at different rates eg if a customer is flexible they pay a low rate for a 9-5 window. If they need a 2 hr window it's a higher rate. This has solved my route logistics headaches.

BALLOONERY.COM
Canada
13 days using the app
June 19, 2016

Amazing app! For the past several years we have been trying to find a solution to meet our requirement to make shipping simpler and hassle-free for our customers. We spent a considerable amount of time researching to arrive to the answer: Bespoke Shipping

This is by far one of the most flexible and powerful shipping rate apps for Shopify merchants. We love this application and the support from Min is EXCELLENT!

Thank you again for all your help! 100% Recommended. MZL took the time to customize the script for us based on our requirements and specifications. Their attention to detail is unmatched.

Golden Edibles 2
United States
13 days using the app
March 16, 2021

Great help desk... Got great assistance in setting up. Technically competent support and knew the complex answers. We go from boxes to pallets to 21 zones with different packaging and shipping requirements, and it works exactly how it's advertised.

kebet packaging
Australia
12 days using the app