Reviews (210)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex global shipping needs, noting its precise shipping rate calculations that enhance cost management and increase conversion rates and shipping revenue. It features a PHP editor for custom shipping rules suited for technically skilled merchants, alongside a user-friendly interface and setup wizards for those less technical. The app integrates seamlessly with Shopify's existing rates for easy setup. Its performance is consistently reliable in managing intricate shipping scenarios, and it offers exceptional customer support, especially noted for quick email responses that provide real-time help during urgent setups.

May 5, 2016

Great App for customized shipping settings! We use this for Free+shipping and it works great so far

Geargiveaway
United States
26 days using the app
April 3, 2019

Deserves an "App Oscar". This app raises the bar, spent 1000s elsewhere on this platform for a pile of junk and programmers attitude. This firm gets it!
You have access to the code within Shopify, code which is surprisingly easy to understand and edit, but pay for set up, best $$ you will ever spend, you ask for options that you just dreamt of for years in e-commerce and it is "sure, I can do that". Awesome in every respect

Snap Frames Direct
United States
24 days using the app
September 15, 2016

One of the best customer supports I have experienced. They were able to do everything I needed, would definitely recommend!!

Life Remedies
Canada
22 days using the app
November 14, 2023

We have a long list of advanced shipping rules we needed to work with our wholesale app and our retail website and had a lot of issues finding a solution. Many other reviewers mention this app is difficult to setup and that's due to it's ability to manage multiple advanced shipping rules. I was a bit worried about choosing this app because there wasn't phone support but the email support we received from Min was second to none. He worked very hard to get our rules in place for us and only charged a very minimal fee to do this. They work 7 days a week and were able to get this all in place over the weekend for us. I'm very pleased with the app and service we received.

BedVoyage
United States
19 days using the app
Edited February 7, 2023

This is by far the best customer service that I have received in my 48 years of living!
Min went above and beyond to set up our very specific (and complicated) shipping rules for specific customer groups. His communication was on point and shockingly quick. If you have complex shipping rates or just need help with this app, they are there for you and treat you like a VIP. We tried 6 shipping apps before this and none would work correctly. This is the app for you. Thank you Min.

aaeglass.com
United States
19 days using the app
September 18, 2020

I already left a five star review, but I've been working on some fine tuning with support and wanted to say how impressed I am with the level of service. Outstanding!!

Plastic Bag Partners
United States
19 days using the app
May 2, 2020

I used this app to help me to customize distance calculation. I really like this app !!! wonderful app !!! and this app developer is fantastic !! Really nice Support!!! Best of Best app for delivery option !!!!! Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Try it !!

BOB SHUTTLE
Australia
18 days using the app
September 26, 2019

Min knows shopify really well and is able to customise shipping rates and calculators to suit any need. His support is amazing; quick and accurate. Thanks.

Stone & Wood Brewing Co
Australia
18 days using the app
April 19, 2016

This app worked beautifully for me. Min was great in helping us to customize it to exactly what we needed. Thanks for such great service! Highly recommended.

Dailyjars
United States
15 days using the app
January 25, 2023

If I could give more than 5 Stars I would! Tried 4 or 5 different Apps before finding Bespoke - the best thing about Bespoke is that it can combine rates based on Tags with rates based on price and will allow for both manual and automatic syncing of products for these categories. This was the only App that was able to be configured to meet our unique requirements.

Steed Cycles
Canada
14 days using the app