Reviews (209)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex global shipping needs, noting its precise shipping rate calculations that enhance cost management and increase conversion rates and shipping revenue. It features a PHP editor for custom shipping rules suited for technically skilled merchants, alongside a user-friendly interface and setup wizards for those less technical. The app integrates seamlessly with Shopify's existing rates for easy setup. Its performance is consistently reliable in managing intricate shipping scenarios, and it offers exceptional customer support, especially noted for quick email responses that provide real-time help during urgent setups.

August 10, 2015

We struggled with shipping since starting on Shopify, and we finally have a solid solution. A big THANKS to Min for getting this handled quickly, thoroughly and professionally. I would highly recommend this app if you have any complexity in your shipping needs, or you have some items that need a specific per product shipping rate.

Arcticfoxpro
United States
About 6 years using the app
May 12, 2022

Amazing app. We have been using it for over 5 years and have never had any issues. Min is very responsive to answer questions and make tweaks. It's the perfect app to customize your shipping rates.

www.GiveThemBeer.com
United States
About 6 years using the app
April 24, 2016

This app was a lifesaver. We needed a custom change that wasn't built into the app to make our delivery charges subject to the delivery date chosen, so we emailed Min who helped us through the process. I am not a php programmer, but the guide and example provided by Min made it simple for us to create a zip-code, delivery date, and time-ordered dependent solution. You DO have to put in some time to make it work, but we're extremely happy with the results!

Terra Bella Flowers
United States
Almost 6 years using the app
June 6, 2023

We have been working with Bespoke Shipping for over 5 years now and I can't rave about their services enough! Min is always responds promptly, understands our business needs and makes very complex shipping solutions easy!

Pehr
Canada
Almost 6 years using the app
Edited December 14, 2014

Before giving this app a fair try, I thought that all these 5-star reviews were fake. However, after installing the app and getting it configured, now I am leaving a 5-star review myself.

However, I should warn casual users: this is not a trivial app. It is not something you install and "it just works." The UI is actually a PHP code editor. You'll need your own PHP-based config file.

Fortunately, the developer is extremely helpful and responsive. He helped me get up and running quickly. He provided my initial PHP config file. As I said -- awesome support!

I also learned a little PHP syntax myself. This allowed me to put my exact shipping needs into action with the help of this app. It is very powerful. And it works seamlessly.

This app significantly improved my store's shipping!

I highly recommend this app.

FitEyes eStore
United States
Over 5 years using the app
December 6, 2021

As the majority of the other reviews indicate, the support you receive with this app is astonishing. If you have shipping limitations and are using the Shopify platform, I am confident in saying there is no better app to at least try. The app is consistent and I have used it across multiple client stores. I highly recommend the app and the team behind Bespoke Shipping.

Fox Labs
United States
Over 5 years using the app
April 13, 2019

We currently use Bespoke Shipping for both our Domestic and International shipping requirements and we couldn’t be happier with it, a wonderful app. More importantly the support and customer service has been absolutely outstanding, Min has provided Hampers 4 Two with the best support any business could ask for, definitely 10 out of 10. A big thank you from us.

hampers4two
Australia
About 5 years using the app
November 16, 2018

This app became core of our shipping, can not imagine running our e-commerce without it. Best support as well, it feels like we have a tech team right next to me.

Music Plaza
United States
About 5 years using the app
Edited March 5, 2021

Great! Great! Great! Wow, Completely satisfied with their efficient customer service a ability to solve my complex shipping needs. I have recommended their services to all my associates. Great App!

The Closet Inc.
Canada
Almost 5 years using the app
Edited February 3, 2015

We have a quite complex range of shipping rates, that would have taken hours to create in the normal Shopify dashboard.

In addition we have particular products that have to be shipped at different rates, something that Shopify can't do at all.

This app sorted it easily.

Note that the interface is a page of php code, which could be off-putting for some. However the fact that you can edit the code is exactly what makes this app so useful - it's vastly quicker and more flexible than using the Shopify interface.

Even if you have no experience with php, it's not hard to make small changes like adding a country or adjusting a price. And if you're familiar with javascript, or messing around with Shopify liquid code, you won't have any trouble understanding the if/else statements.

I should add that the developer Min did the initial set up - wrote and installed all the code for our different rates, and quickly corrected a small mistake.

Very happy!

Warlord Games
United Kingdom
Over 4 years using the app