Reviews (144)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping rules and integrate with multiple couriers, offering customization of shipping rates by customer tags and zip codes. The support team is noted for being responsive and skilled in assisting with setup and troubleshooting, which helps improve conversion rates and customer satisfaction. Despite a complex setup requiring custom coding, the app is effective for both small businesses and larger enterprises.

March 11, 2022

One of the best value apps on the app store, and the only shipping app we're aware of that allowed us to build custom logic with code which is exactly what we required given the complex nature of our shipping rules. Support is also very good, with quick and helpful replies.

Harringtons Pet Food
United Kingdom
About 1 year using the app
January 11, 2019

I haven't reviewed many apps on Shopify because I end up not using the apps for very long because they don't meet my needs. I have been using Bespoke Shipping for over a year and it's awesome. Yes, I paid to have the Bespoke team write all the code for my very complex and unique shipping situation (we ship frozen items and the amount of dry ice we use varies based on where we are shipping it and how many items the customer orders). I thought the price was VERY reasonable and each time I want additional logic or customizations added in, they are either a free simple change or a low cost more complicated change. There is nothing that Bespoke can't handle for your complicated shipping scenarios. Haven't found a single other app that solves our unique business scenarios.

Frozen Garden
United States
12 months using the app
Edited January 28, 2016

Great so far. Min Liu responded quickly to configuration questions and helped us get setup with product specific shipping that wasn't possible with Shopify's built in capabilities.

Update 1/28: We had changed our shipping setup for a few months and stopped using this app but again have found a need to get some custom rates setup. Min is the best and helped us get going super quick with the new logic we needed. If you have custom shipping requirements, this is the way to go!

Paleo Treats
United States
11 months using the app
January 7, 2018

This app has been a brilliant addition to our store. I cannot express enough how grateful I am of the support that has been provided. Particularly getting our courier company and postal options aligned and working through problems with our site code. 5 stars plus!

Tigersharkballistics2
Australia
11 months using the app
March 23, 2023

Amazing app. All the other shipping apps don't have the flexibility that coding does and that's very limiting in most cases, as well as giving you work arounds for solutions instead of a straight one.

You can achieve a lot with this app and would definitely recommend it if you have some coding experience. Unfortunately we've decided to change our shipping policies and we no longer have the need for the app, but I was able to do a lot of testing and it always worked like I intended.

Bobabuzz
United Kingdom
9 months using the app
May 28, 2019

The best customer service. Min is incredibly responsive and quick. Could not be happier with this app and company!!!

Penny & Rose
United States
9 months using the app
January 18, 2017

excellent service !! since we do have several shipping rates the one or the other are not matching together. It only took some emails to customize the app. Great service and best wishes to Min !!

Tom

Snowflake Kindermoebel
Switzerland
8 months using the app
February 16, 2021

Min is a BOSS!! I had probably one of the most complicated shipping integrations someone could have 1000's of zip codes and they worked with me getting it integrated on my product pages and it now runs perfect. I am not a person who leaves a lot of reviews either it has to be great and they went above and beyond! thanks!

Furnishings4Less
United States
8 months using the app
April 26, 2021

The support team went above and beyond helping us achieve some pretty complicated shipping goals. The app is well worth the expense.

Mollusk Surf Shop
United States
8 months using the app
November 7, 2016

Min has been fantastic to work with. Very patient and quick to turn the work around. I would definitely recommend.

Thehandmadecyclist
United Kingdom
8 months using the app