Bespoke Shipping , 199 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high customizability and support for various shipping options, including integration with services like UPS, FedEx, and Zapiet. They praise its reliable performance and exceptional customer support, particularly in guiding through the initial learning curve related to coding and shipping rules setup. Many consider it good value for money due to its capabilities and top-notch customer service.

February 5, 2020

HIGHLY RECOMMENDED
I used the App to help make sense of my shipping and it is saving me a lot by breaking out products into appropriate shipping categories.

The App is great but the service and support are just incredible. I am actually trying to convince Min to let me pay him a tip because he did so much work for the small setup fee that he charged.

I cannot say enough good about Min and the app. Happy to hear from anyone who would like more information.

HIGHLY RECOMMENDED

Baraka Shea Butter
Canada
Over 2 years using the app
June 15, 2018

This is a lifesaver app for shops with complex shipping rules. The PHP interface allows you to create complex shipping rules. Can recommend the app enough for people who need these kind of functionality on their website.

Cruelty Freeshopping
United Kingdom
Over 2 years using the app
March 9, 2015

Excellent service from Min, his help during the installation process itself was priceless. Great communication, quick turnaround, and very patient.

We have bulky items that need special attention to shipping charges, as well as dropshipping, and Bespoke Shipping handles it all with ease.

If you're looking for a solution to your shipping charges for your customers, give this great app a try!

ArmSoar Composite Gliders
Canada
Over 2 years using the app
Edited September 19, 2023

The developer of this app helped us set up a system that covers several niche needs, and continues to provide speedy support whenever questions crop up. Highly appreciate the people behind this app. Update 2023/09/20: This app and the team behind it is still an absolute lifesaver for us.

Animate International
Japan
Over 2 years using the app
May 31, 2018

We would be lost without this app. It has helped with all of our specific shipping needs. We've officially been live for a month now and have had zero issues with our shipping rates. On top of it all, their tech support is great, fast, and so helpful.

Three Star Smoked Fish Co
United States
Over 2 years using the app
March 30, 2018

Best Shipping App on the App Store.

Crabville
United States
Over 2 years using the app
December 15, 2019

The app is great and does all it says it does, but the true value is in the level of support. Over the 18 months or more we've been using this app I've requested large updates to it's functionality 3 times and every time the updates of custom code were completed within a few days. Awesome service and great communication. 5 stars well deserved

Kingdom3D
Australia
Over 2 years using the app
August 23, 2016

This review really needs to be broken down into two sections - the app and the developer.

The app is quite adept at overcoming one of Shopify’s most glaring limitations… complex shipping settings. I sell several items that have complicated configuration / shipping options (some via USPS to all 50 states, some Priority only to Alaska / Hawaii, some only to the lower 48 states and no PO Boxes, etc), and Bespoke Shipping handles them all easily, and in an attractive and easily configured manner - I just emailed my shipping needs to the app developer, and the code was installed. Trying to set up my shipping settings was frustrating originally, and it almost caused me to leave Shopify. Bespoke shipping was my saving grace, and the only app that could do what I needed. The ability to adjust these settings / prices on the fly will also allow me make sure I don’t lose $$ as shipping rates change every year.

The developer, Min, at MZL solutions, is 2nd to none. I get responses from him morning, noon, and night. The initial setup took a few emails back and forth, not to mention a number of tweaks and adjustments to make sure it was right. Min was patient, explained everything, and got it done so fast I wondered how it was humanly possible to adjust coding like that. He appears highly motivated to find a solution to any challenge I throw his way, and luckily, I haven’t been able to stump him yet. I have seen him start working on my support requests within 1 hours of submitting a ticket, and if more complex solutions are required, it is usually fixed by the time I wake up. I wish everyone was as responsive as he is.

You will be able to see it in full effect at www.massagestore.com in November.

Massagestore Com
United States
Over 2 years using the app
February 24, 2021

Fully customisable so helpful and solved many issues i had. Also the support team is great to deal with and will do the work and coding when needed and help as much as possible. Thanks team.

Ozdingo
Australia
About 2 years using the app
May 31, 2020

After trying several other apps including Intuitive and Advanced Shipping Rules, we were left even more confused about the approach to a rule-based shipping solution. Bespoke Shipping was literally our LAST option and boy did it come through for us!

Flexible enough to configure yourself, but what really made the difference was the level and speed of support. We did most of the leg work ourselves but needed a hand with the final touches and their support staff were help to iron these out within 24 hours.

Happy subscribers.

My Scoot
United Kingdom
About 2 years using the app