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I uninstalled this app but was still charged. I can't contact the developer for an explanation
You contacted us, asked for a refund, we explained how Shopify handles billing, and granted the refund even though we were not obligated to. You did, in fact, connect with us immediately, and did, in fact, get an explanation, then left this inaccurate review afterward even though you were treated kindly, with fairness and generosity.
Final charges appeared on your bill after uninstall. Please review Shopify's app charges guidelines for details on how Shopify handles billing cycles. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
This app only causes problems since I installed the app and removed it, but the registration form is still there from the app!
Sorry to hear you had some trouble. Our records don't show you've ever reached out for support, but the support team is always available to assist you, even with uninstalling. Please do follow up with them so we can help with the uninstall and also understand what went wrong.
Unfortunately, the problem of uninstalling is a systemic issue in Shopify with older themes. All legacy Online Store 1.0 themes are quite limited when uninstalling apps that interact with a theme due to Shopify API restrictions. Access to the store is cut off when the store uninstalls, therefore no cleanup can take place. With Online Store 1.0 themes using the app, the store must first use the in-app uninstaller before uninstalling the app itself, or uninstalling must be done manually in the theme. This same scenario is true if the app was installed manually due to custom theme issues. Online Store 2.0 themes do not have this problem as they can utilize the Theme App Extension system which cleanly uninstalls automatically.