CustomerGenius

CustomerGenius

Pricing
From $9.99/month. Free trial available.
Rating
5.0 (1)

CustomerGenius is an automated solution that detects and prevents discount code abuse.

CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both.

CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both. more
  • Detection of discount abuse from multiple email accounts
  • Automatic refunds of flagged transactions
  • Integrations with Recharge and Shipstation

Languages

English

Works with

  • Recharge
  • Shipstation

Pricing

Starter Plan

$9.99 / month

  • Up to 2,500 orders

14-day free trial

Pro

$19.99 / month

  • 2,501 to 5,000 orders per month

14-day free trial

Elite

$29.99 / month

  • Above 5,000 orders

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 10, 2025

We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails.

One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)

Elena Bath and Body
Australia
3 months using the app

Support

App support provided by homedoctor LLC.

Developer

homedoctor LLC

2231 Bainbridge St, Philadelphia, PA, 19146, US

Launched

October 7, 2024

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