CustomerGenius
- Pricing
-
From $9.99/month. Free trial available.
- Rating
- 5.0 (1)
- Developer
- homedoctor LLC
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CustomerGenius is an automated solution that detects and prevents discount code abuse.
CustomerGenius is an solution designed to protect Shopify merchants from discount code abuse. We'll flag suspicious orders with patterns such as multiple email accounts using the same shipping address. You can choose to either manually review these orders or automatically cancel and refund fraudulent orders according to preset rules (or let us handle it according to our algorithm). We are also integrated with Shipstation and Recharge, ensuring cancellations will flow through both both.
- Detection of discount abuse from multiple email accounts
- Automatic refunds of flagged transactions
- Integrations with Recharge and Shipstation
Languages
English
Works with
- Recharge
- Shipstation
Categories
Fraud types
Prevention tools
Alerts and analytics
Pricing
Starter Plan
$9.99 / month
- Up to 2,500 orders
14-day free trial
Pro
$19.99 / month
- 2,501 to 5,000 orders per month
14-day free trial
Elite
$29.99 / month
- Above 5,000 orders
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails.
One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)
Support
App support provided by homedoctor LLC.
Resources
Developer
Launched
October 7, 2024