Flexport ‑ Logistics for All , 12 reviews

Partnering with this company can and will literally destroy your small business.
They are too big to fail and don't care about you or your business needs etc.

- We shipped 5 pallets (500+ units) to their warehouse. Our Freight company shows proof of delivery, yet Flexport is unable to provide a status of our inventoyr and the 5 pallet. We already escalated this and after a week, still not update or any confirmation from Flexport about it).

- The reason why you use a fulfillment center is so you have less hassle dealing with inventory etc. When you use Flexport, you have more problems than if you just manage workers in your own warehouse and ship out products yourself. You have to deal with the incompetence of low cost employees that are trained to provide ZERO OUTCOME RESPONSES for whatever inquiry you have

- ZERO guidance on how to use their platform. All they do is refer back to mediocre help pages that makes you question their whole process even more after reading them.

- They have NO phone support. Customer Service agents are based in Philippines, India or other low cost countries and respond with canned responses out of the CS rule-book.

- They loose your inventory and you have ZERO tracking capability once it hits their warehouse. Big Red Flag here!

- Any type of reimbursement process takes forever and seems that they are purposely dragging out things on everything you need from them.

If you want a reliable partner when it comes to fulfillment, look into Amazon MCF, ShipBob, ShipHero, ShipWire, etc.

There's an App on Shopify as well for most of them.

I use the app for about 6 months now 2 of wich it worked perfectly. then it says my shopify isn't connected and produce error when updating credentials. I tried contacting support for over a month and no solution. the customer service sucks