Reviews (84)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its ability to set local delivery pricing based on distance, enhancing customer satisfaction with accurate charges. They appreciate its seamless integration with other delivery solutions and the flexibility in configuring delivery rates. The app supports complex shipping setups and is praised for its responsive customer support, which assists effectively with technical issues and configuration.
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Amazing service by Srivastav! As always Rates by Distance is prompt, patient, and skilled in resolving any issues (the Issue was on our end, not the app). Thank you again!
Thank you so much for the wonderful review!
I really appreciate your kind words and I’m glad I could help get everything sorted, even when the issue was on your end. It’s always a pleasure supporting you, and I’m happy to hear Rates by Distance continues to work well for you.
If you ever need anything again, I’m always here to help.
Srivastav
This app is awesome! Using this in combination with the Zapiet - Pickup + Delivery app has finally allowed us to offer local delivery to our customers fairly.
After spending hours going around in circles trying to make certain parts work, I finally reached out to support and they were SO incredibly helpful, even fixing some issues I hadn't realized were there!
Having quality support makes a big difference, and their support is top-notch!
Hi there!
Thank you so much for the fantastic review. It was a pleasure helping you out. If you ever need a hand, don’t hesitate to reach out to us anytime!
Best regards
Betty
Betty was amazing and very helpful. She found a way to configure my store so that checkout worked as I needed it to. She was quick to respond and explained everything in a way that was understandable.
Hi there!
Thank you so much for the lovely review! It was truly a pleasure helping you. If you ever need a hand, feel free to reach out anytime.
Best regards
Betty
Would definitely recommend Zapiet apps, they are easy to set up and any problems that may arise are quickly sorted out by their kind and responsive support team. Betty especially has helped me a lot!
Hi Jodie
Thank you so much for your kind words! We are really glad to hear you had a great experience with us!
Feel free to reach out anytime you need a hand.
Best regards
Betty
As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!
Thank you so much for the wonderful review!
I’m really glad to hear that your experience with Rates by Distance continues to be smooth and reliable, and I truly appreciate your kind words about the support provided. It was a pleasure helping you, and I’m happy we could resolve everything together.
If you ever need anything at all, I’m always here and happy to assist. Thanks again for your continued trust and support!
Srivastav
went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!
Thank you so much for the wonderful 5-star review!
I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference.
If you ever need anything further, I’m always here and happy to help.
Srivastav
Lui is amazing! He went above and beyond even helping with other items on Shopify. The service is top notch and the wait time is minimal. I cannot find a single application that has stellar customer service like this! Every time I log on, I get help. Thank you so much!! A customer for life!
Ann, thank you from the bottom of my heart for your amazing review of Rates by Distance. I really appreciate your kindness and trust. I am delighted to know the app is helping you and I am always happy to assist you with anything you need.
Lui
Betty from Zapiet was extremely helpful answering all my questions. I have very complex shipping configurations but she had the patience to sit over the phone and support me through the whole process. Great customer service!!
Hi Jovana!
Really appreciate your kind words! It was a pleasure assisting you today. Feel free to reach out anytime!
Best regards
Betty
Great app overall, support is very helpful
Hi Max,
Thank you very much for taking the time to leave a review, it's much appreciated!
If you have any other questions down the road, please do not hesitate to send a message.
Warm regards,
Jessica
Very helpful backend support.
Hi Amanda!
Thank you for your lovely review! It was a pleasure supporting you. Don’t hesitate to reach out again whenever you need a hand.
Regards
Betty