Desku ‑ Helpdesk & Live Chat

Name: Desku ‑ Helpdesk & Live Chat
Brand: Desku technologies llp
Rating: 5 (2 reviews)

From $9/month. 7-day free trial.

Rating (5.0)

Reviews

Developer

Desku technologies llp

Manage your Shopify customer support with all in one dashboard.

Send automated messages to your customers, Reply to tickets

Provide better support to Shopify customers with integrations

Get all details of your Shopify customer orders within dashboard

Respond to customer queries more faster with use of Live Chat

Highlights

Built for your business

Works with the latest themes

About this app

Launched

April 20, 2022

Languages

English, French, Spanish, and German

Unify Customer Communication | Retain More Customers | Market, Sell & Support OS For Merchants

Convert and Retain more shopper with Desku - the revenue-focused customer experience platform for fast-growing ecommerce merchants. Desku helps ecommerce merchants accelerate growth and maximize their revenues by unifying all support conversations, orders, social comments and DMs into one customer ticket view. Easily promote your products through whatsapp and and email campaigns within same dashboard. Market, Sell & Support from single dashboard.

Market, Sell & Support with the AI Powered Messaging Platform
Automate Customer Support with Whatsapp & Facebook Chatbots & AI Assist
View, edit, and cancel Shopify orders without leaving the Desku customer view
The ability to prioritize response over email, chat and social media comments
Full customer context before answering, with order and conversation history

Pricing

7-day free trial

Ecommerce

$9/month

AI Features Access
Upto 100 Tickets / Month
Live chat Feature Access
Chatbot Feature Access
Knowledgebase

Startup

$29/month

or $228/year and save 34%

3 customer support agents
Unlimited tickets per month included
Live chat
Chatbot
Knowledgebase

Team

$59/month

or $588/year and save 17%

5 customer support agents
Multi Store Connect Upto 2
Unlimited tickets per month included
Live chat
Chatbot
Knowledgebase

Business

$89/month

or $708/year and save 34%

Everything in Team+
App Survey
Webhook Access
Your Own branding
Facebook Integration
WhatsApp Integration

Ecommerce

$9/month

AI Features Access
Upto 100 Tickets / Month
Live chat Feature Access
Chatbot Feature Access
Knowledgebase

Startup

$29/month

or $228/year and save 34%

3 customer support agents
Unlimited tickets per month included
Live chat
Chatbot
Knowledgebase

Team

$59/month

or $588/year and save 17%

5 customer support agents
Multi Store Connect Upto 2
Unlimited tickets per month included
Live chat
Chatbot
Knowledgebase

Business

$89/month

or $708/year and save 34%

Everything in Team+
App Survey
Webhook Access
Your Own branding
Facebook Integration
WhatsApp Integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

2 reviews

Overall rating

Counts per rating level

100% of ratings are 5 stars
2
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

December 1, 2022

We have been using Desku for quite some time after replacing Freshdesk. Support team is always ready to help and fix things. Email deliverability is good, UI looks polished and professional, and they're coming up with integrated chatbot as well. Highly recommend.

Daedalus Designs

United States

2 months using the app

October 27, 2022

I use this app as a primary way to communicate with my customers. Having all communication in one place is—a massive plus for my business. I love how there are regular upgrades.

Leyla Luxe Academy

United States

8 months using the app

All reviews