Desku ‑ AI Customer Service

Desku ‑ AI Customer Service

Pricing
Free plan available. Free trial available.
Highlights
Works with the latest themes
Rating
4.9 (9)
Developer
Desku Inc.

Customer Service Platform With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations

Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries. By centralizing all customer communications in one place.

Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries. By centralizing all customer communications in one place. more
  • Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders From Desku itself
  • Quick responses: Resolve questions instantly using AI-powered ticket management
  • AI CoPilot for Support teams to have all the customer details at finger tips
  • Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Highlights
Works with the latest themes

Languages

English

Works with

facebook, instagram, WhatsApp API, Email, LiveChat, 15+ Integrations

Categories

Real-time messaging

AI chatbots, Live chat, Email chat, Voice support, Social media, Multi-language, Real-time translation, Customer insights

Automated responses

Cart recovery, FAQs, Greetings, Product recommendations, Quick replies, Order updates, Upsell, Surveys, Send transcript

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Chat flows, Agent avatar

Channels

Email, Live chat, Chatbot, Social media, Self-service, Help center, Contact form, FAQs

Workflow automation

Auto-reply, Response templates, AI responses, AI summaries, Ticketing, Unified inbox, Auto-assign, Rule-based triggers, Escalation, Tagging, Order tracking, Customer notifications, Feedback surveys, Multi-language, Multi-store, Analytics, Reports

Pricing

Free Plan

Free

  • AI Features Access
  • Upto 50 Tickets / Month
  • Live chat Feature Access
  • Chatbot Feature Access
  • Knowledgebase

Startup

$29 / month

or $228/year and save 34%

  • 3 customer support agents
  • Unlimited tickets per month included
  • Live chat
  • Chatbot
  • Knowledgebase

7-day free trial

Team

$59 / month

or $588/year and save 17%

  • 5 customer support agents
  • Multi Store Connect Upto 2
  • Unlimited tickets per month included
  • Live chat
  • Chatbot
  • Knowledgebase

7-day free trial

Business

$89 / month

or $708/year and save 34%

  • Everything in Team+
  • App Survey
  • Webhook Access
  • Your Own branding
  • Facebook Integration
  • WhatsApp Integration

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (9)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 26, 2024

Desku is one of the best ai customer service software for Shopify stores looking to level up their customer service game.

The platform is super easy to use. So far so good. keep up the good work.

Hathi Masala
India
4 days using the app
August 7, 2024

We're thrilled with Desku! The AI CoPilot is a fantastic tool for our support team, providing all necessary customer details instantly. The seamless order management within Desku is very user-friendly. Highly recommend this app!

Brandy
United States
17 days using the app
August 4, 2024

We love Desku. The AI chatbots and real-time translation help us serve our global customers. The order management features are top-notch, and the support team is always helpful. Highly recommend!

Reckless
United Arab Emirates
About 2 months using the app
July 25, 2024

Desku is easy to use and has made our customer service more efficient. The automated responses and AI Ticket management are fantastic. A must-have for online stores!

Obuy shop
United States
About 2 months using the app
July 25, 2024

Desku has improved our customer support. The AI CoPilot gives us all the info we need quickly. It's also great for managing orders.
Highly recommend!

Sweet Sprouts
United States
About 1 month using the app

Support

Desku Inc. can answer any questions you have about Desku ‑ AI Customer Service.

Developer

Desku Inc.

605, North, twinstar, nana mauva circle, Rajkot, GJ, 360004, IN

Launched

April 20, 2022

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