Desku ‑ AI Customer Service

Desku ‑ AI Customer Service

Pricing
Free plan available. Free trial available.
Highlights
Works with the latest themes
Rating
4.5 (4)
Developer
Desku Inc.

Customer Service Platform With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations

Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries. By centralizing all customer communications in one place.

Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries. By centralizing all customer communications in one place. more
  • Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders From Desku itself
  • Quick responses: Resolve questions instantly using AI-powered ticket management
  • AI CoPilot for Support teams to have all the customer details at finger tips
  • Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI
Highlights
Works with the latest themes

Real-time messaging

AI chatbots, Customer insights, Email chat, Live chat, Multi-language, Real-time translation, Social media, Voice support

Automated responses

Cart recovery, FAQs, Greetings, Order updates, Product recommendations, Quick replies, Send transcript, Surveys, Upsell

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

April 20, 2022

Languages

English

Categories

Works with

facebook, instagram, WhatsApp API, Email, LiveChat, 15+ Integrations

Pricing

Free Plan

Free

  • AI Features Access
  • Upto 50 Tickets / Month
  • Live chat Feature Access
  • Chatbot Feature Access
  • Knowledgebase

Startup

$29 / month

or $228/year and save 34%

  • 3 customer support agents
  • Unlimited tickets per month included
  • Live chat
  • Chatbot
  • Knowledgebase

7-day free trial

Team

$59 / month

or $588/year and save 17%

  • 5 customer support agents
  • Multi Store Connect Upto 2
  • Unlimited tickets per month included
  • Live chat
  • Chatbot
  • Knowledgebase

7-day free trial

Business

$89 / month

or $708/year and save 34%

  • Everything in Team+
  • App Survey
  • Webhook Access
  • Your Own branding
  • Facebook Integration
  • WhatsApp Integration

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (4)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 25% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 25, 2024

Works well. Can be a bit glitchy but their support is very easy to use and issues are addressed promptly.

Buzzy Seeds
United States
About 2 years using the app
Desku Inc. replied July 25, 2024

Thankyou for your review, We have improved system drastically and glad its working well now.

December 1, 2022

We have been using Desku for quite some time after replacing Freshdesk. Support team is always ready to help and fix things. Email deliverability is good, UI looks polished and professional, and they're coming up with integrated chatbot as well. Highly recommend.

Daedalus Designs
United States
About 1 year using the app
Desku Inc. replied July 25, 2024

Thankyou for your review.

October 27, 2022

I use this app as a primary way to communicate with my customers. Having all communication in one place is—a massive plus for my business. I love how there are regular upgrades.

Leyla Luxe Academy
United States
8 months using the app
Desku Inc. replied July 25, 2024

Thankyou for your review.

July 24, 2024

Desku makes managing customer service easy. The AI chatbots answer common questions, and the order management features are very helpful. Love it!.....

BabyBliss
United Kingdom
Desku Inc. replied July 25, 2024

Thankyou for your review, Looking forward to provide much better experience.

Support

Desku Inc. can answer any questions you have about Desku ‑ AI Customer Service.

Developer

Desku Inc.

605, North, twinstar, nana mauva circle, Rajkot, GJ, 360004, IN

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