Digital Downloads ‑ Fileflare

I’ve been using File Flare for a while now, and it’s a brilliant app. The customer support is exceptional! It completely solved an issue I was having with buyers sharing my PDFs—the discrete customer stamp feature puts their details right on the file, which stopped sharing in its tracks. Highly recommended!

This app has a nice, clean interface, and the team behind it helped with our questions on setup and even added our product features to their requests, so we are so far happy with how it works!

Incredible customer service. (Especially if you want to switch services.)

I switched from Pendora because Pendora stopped sending emails without warning, leaving a huge backlog of unsent products... it was a disaster. Worse still because Pendora has no "export as CSV" function.

When I switched to Fileflare, the customer service team (Ian specifically) helped track down everyone who hadn't got their products, and email them (through Fileflare now) their exact orders. On the same day I switched.

Fileflare solved a very gigantic weeks-long headache. 5 stars.

Very easy to use app. Love that it is integrated with Shopify. The pricing is also very competitive. Service has been excellent. The only thing I wish was different is that you could send out update notices for a product not just for 1 attachment. I've used another file delivery system that was much more expensive and not integrated as nicely with Shopify. I would give this app 4.75 stars until they make it easier to update customers on product updates. (Note: it's possible that I don't fully understand how they recommend doing this so I'm open to being corrected!)

It's inconsistent... The files do not always get sent to my customers, which causes me a lot of extra admin because they email me asking where their digital files are. It takes up a LOT of time.

Ian is always responsive and very helpful. He has been there since we migrated, helped answer all our questions, helped us migrate, and set up our store correctly, and is there to answer all our questions and fix any issues we might encounter. Strongly recommend this app.

This team and app is amazing! We needed some custom PDF stamping built out for our store, and not only was FileFlare accommodating, but Ian and his team were able to go through and build out a new portion of their app for us! This, to us, was the ultimate customer service experience. It is so refreshing to be able to speak to an actual human, and not a robot as well. Much, much appreciated to the entire team.

I used to use SendOwl to manage digital download delivery to my customers. Then they raised my monthly subscription by 15x with no warning.

That's when I found Fileflare. It's honestly a way better user experience than Sendowl and it's way less expensive. It has everything I need to deliver the downloads to my customers.

And the download pages integrate into my website better and look better than the Sendowl download pages. Would definitely recommend Fileflare

Ive been using Fileflare now for a number of years to upload and send out my digital products I sell on Shopify. The team are great at communication each time I need help and overall the platform works great. There have been a few hiccups now and then but they are quickly sorted out.
Each time I have a new idea on how to improve the experience the team always listens to my feedback. I highly recommend this app.

We’ve been extremely happy with Fileflare. After dealing with the limitations and quirks of Shopify Digital Downloads, switching to Fileflare has been a huge improvement for both our team and our customers.

The setup is straightforward, file management is reliable, and—most importantly—the customer experience is _dramatically_ better. Files are easy to manage, updates are smooth, and we’ve seen far fewer support issues.

It feels like Fileflare was designed by people who actually understand software and digital product delivery workflows, not just generic digital goods to check off arbitrary bullet points.

Support has been responsive and helpful when we needed them. Their onboarding support was also stellar. They even followed up with us on feature requests.

Highly recommended. 5 stars. Would give six if I could.