Reviews (102)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
November 19, 2024

I had a problem downloading the files but
William Suton was really great. He helped me for over a week and came up with solutions. When I was about to give up he came up with a new idea and that turned out to be the solution! Really great. So happy that my website is working great again and I can now sell my products without worries.

lifestylejunkienl
Netherlands
Over 1 year using the app
November 10, 2024

We've been using Fireflare for a few years now, and i will be honest with you, in my opinion, if you are selling digital goods, look no further! I honestly forgot to write a review a long time ago, but yesterday night (saturday) there was an issue regarding the downloads themselves, which obviously is a big issue. Despite it being a sunday, the support team got back to me early in the morning, ...

ThinLineSanctuary
Hungary
Over 1 year using the app
November 21, 2024

Slow customer support, it does the job for 1 product and do like the interface, but when tried to apply to a bundle did not work.

CLEAUP
United States
6 days using the app
Massive Monkey Ltd. replied November 23, 2024

Hi there,

We're always happy to help as fast as possible. I have checked your support ticket and the team had responded quickly to your message.

Sorry to hear that you didn't ...

November 6, 2024

I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.

Blambot Comic Fonts & Lettering
United States
8 days using the app
Massive Monkey Ltd. replied November 8, 2024

Thanks so much! It really means a lot hearing this from you. We want to make migrations easy for merchants, so it makes us happy to hear that you migrated so easily! If you ...

March 16, 2025

how can anyone not like this app. does exactly it says, well executed and good UI. Cant fault it in the slightest

SPACE CAFE
United Kingdom
1 minute using the app
October 19, 2024

I've been using Fileflare Digital Downloads on my Shopify store, and I couldn't be more impressed! The app has been a game-changer for selling digital products seamlessly. Its intuitive interface and effortless integration made setup a breeze.
But what truly sets Fileflare apart is its outstanding customer support. The team responds promptly, addressing every question and concern with clarity and ...

Texcellency
India
13 days using the app
Massive Monkey Ltd. replied October 21, 2024

Thanks so much for your informative review :D it really means a lot to us! If you ever need any help, you know where to find us. Thank you.

October 28, 2024

Dear Fireflare Team,

I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful.

Shopify suggested that I find a developer, which led me to contact ...

CBT Therapix
United Kingdom
About 9 hours using the app
Massive Monkey Ltd. replied October 30, 2024

Thank you so much for your review! It really means a lot and it's made our day. Myself and the team are super happy to hear that we were able to solve your problem that you ...

August 6, 2024

I have been using FileFlare for a while now for my shop for distributing digital files. Whenever I have had questions they have always been helpful in getting things resolved. Honestly, they probably have been the best app I have used for my business. They update their offerings, solid responsive customer service, and their app actually does what it is supposed to without issues. How many other ...

White Light Media LLC
United States
Almost 4 years using the app
Massive Monkey Ltd. replied August 8, 2024

Thanks so much for the review! It really means a lot. We're always happy to help when you need, so never hesitate to be in touch :)

September 20, 2024

I am very happy with this app and I highly recommend!

I originally downloaded 3 different apps for digital products and this one was the best by miles.

If you take the time to familiarise yourself with the dashboard, you'll see how simple it is to use, organise and link your files to your instant digital products.

I originally contacted their customer service as I wasn't sure how to send custom ...

Molly Mae Carter
United Kingdom
10 days using the app
Massive Monkey Ltd. replied September 22, 2024

Thanks so much for your detailed review :) It really means a lot, and we're super happy to hear about your experience with Fileflare! If you ever need any help, you know ...

May 25, 2024

We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts.

We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. ...

Deinparadies.ch
Switzerland
About 2 years using the app
Massive Monkey Ltd. replied May 26, 2024

Thanks so much for the review, it really means a lot! We're super happy to have gotten you up and running :) if you ever need any help, you know where to find us!