Digital Downloads ‑ Fileflare

Ive been using Fileflare now for a number of years to upload and send out my digital products I sell on Shopify. The team are great at communication each time I need help and overall the platform works great. There have been a few hiccups now and then but they are quickly sorted out.
Each time I have a new idea on how to improve the experience the team always listens to my feedback. I highly recommend this app.

Went through my extensive order history and pulled in all my pre-existing digital orders I wanted to use it for, which was something my older Download app couldn't do and this saved me a ton of time.

Uptime is great, but support response when something does go wrong is even better. Nothing works all the time, but if support is responsive and fixes things quickly, that gives me long term confidence in the tool for my store.

I have had a great experience with this app. It's easy to use and gives my customers access to their files. They overhauled the app about a year ago and it got much better. The team is really helpful and responsive. 5 stars

I can’t praise this app enough! It’s easy to use and very straightforward.

I love that I can manage a large library of digital products and the app handles it without slowing down.

My favorite feature is the option send updates to my customers when I make changes. It's a much needed feature in my case since version updates happen often.

Files are delivered instantly and, and I never had issues with customers not receiving their downloads.

The support has been fantastic. In the beginning, the team helped me import items from another app, and since then, over the past 2 years of using it, everything worked exactly as it should. I didn't need to contact support since.

Big thanks to the team for an amazing app that my business can't run without!

I used to use SendOwl to manage digital download delivery to my customers. Then they raised my monthly subscription by 15x with no warning.

That's when I found Fileflare. It's honestly a way better user experience than Sendowl and it's way less expensive. It has everything I need to deliver the downloads to my customers.

And the download pages integrate into my website better and look better than the Sendowl download pages. Would definitely recommend Fileflare

We’ve been extremely happy with Fileflare. After dealing with the limitations and quirks of Shopify Digital Downloads, switching to Fileflare has been a huge improvement for both our team and our customers.

The setup is straightforward, file management is reliable, and—most importantly—the customer experience is _dramatically_ better. Files are easy to manage, updates are smooth, and we’ve seen far fewer support issues.

It feels like Fileflare was designed by people who actually understand software and digital product delivery workflows, not just generic digital goods to check off arbitrary bullet points.

Support has been responsive and helpful when we needed them. Their onboarding support was also stellar. They even followed up with us on feature requests.

Highly recommended. 5 stars. Would give six if I could.

I sell campervan digital products via Shopify. The Fileflare App works as advertised. I build the product as a PDF. Then add the Shopify product listing. The last operation is to connect the PDF with the listing for purchase and download. It all works. When I did have a refresh question I sent a support ticket. The auto reply had a suggestion link. I saw the fix. It was one click. Shortly after, a Fileflare support person reached out to followup. I told them to cancel the support ticket as the issue was resolved. I gave the rating as 4 stars, as 5 stars is often suspect. AlmostRvPerfect.com

Excellent app with truly outstanding support

FileFlare has been a great solution for our digital downloads. The delivery page is clean, secure, and user-friendly (especially with the video instructions we requested).

What really stands out is the support team. They've been extremely responsive and helpful twice now:

- Added the ability to embed videos directly in the delivery page editor when we asked.
- Performed a bulk edit on all our imported historical orders to restrict access and protect our version policy.

They're even working on a longer-term solution for per-order file snapshots. This level of support is rare and very much appreciated.

Highly recommend FileFlare, especially if you value a team that listens and acts.

Fileflare has been the perfect and most essential app for my digital store. It's super easy to use, and offers all the functionality one would need from a digital downloads app. The customer support teams is also refreshingly easy to communicate with. Would highly recommend!

Great product, and tech support is stellar. I was able to get in touch with an actual human and get the answers I needed - very quickly - to complete setup. Then, when I needed an option added to the PDF Stamp feature (the primary use in my case for this app), the team responded and the feature had been added within about a week. It can be a real gamble sometimes choosing between apps. Very glad I went with FileFlare. Highly recommend to anyone that wants to protect their digital products!