DDA Fileflare Digital Download , 75 reviews
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DDA - Digital Downloads is absolutely amazing! I've tried numerous apps in this category, but nothing comes close. The setup process was easy, and the customer support is top-notch. They respond quickly and efficiently, making the experience even better.
I can't recommend this app enough to everyone out there. Thank you team Massive Monkey!
Thanks so much for the review! We appreciate your kind words and are really happy we were able to help you quickly. If you ever need any help, get in touch anytime :)
This app is a lifesaver! Best app for delivering digital content and links. The dev has really thought about the customers' needs. Recommended!
Thanks so much for your review! We really do appreciate it and I'm glad you found it a lifesaver!
What a wonderfull app sorted out so much of what we need moved over from another app out of frustration and this app gave us so much more for what we needed. Their support team is incredible. Thank you!
This is a superb app. I took some time to explore various options and this one is by far my favorite. It offers a multitude of possibilities, including an impressive PDF stamping feature. Furthermore, their customer support is swift and efficient. I highly recommend it.
Thanks so much for your review! It means a lot. I'm really happy that it is your favourite :) if you ever need any help, get in touch.
Great experience so far! Set up has been very clear and easy. The support team is fantastic for any specific questions. Very excited to see how this boosts our business online!
We used the app for the very first time and set up a "pre-order release" for just over a thousand orders. It CRASHED the server. Customers received emails leading them to a 503 error. This is our first experience with a 5-star rated app, resulting in the worst tech service we've seen in three years of our business. FIX IT!
UPDATE: Changed the review to 3 stars from 1 star. Because the team fixed the issue within one hour. Worse can happen. Now we just need to deal with the aftermath of this incident (thousands of support emails).
Thank you for your review. The app did encounter a brief moment of downtime at the time of your delivery. We responded instantly and took action to resolve the problem quickly, which was resolved within the hour. We were very responsive from the moment it happened and kept your team updated with everything that was happening.
We sincerely apologise for the interruption, and I'm sorry it has upset you. As we discussed in our support chat, the team have already resolved the problem within the hour. We are constantly upgrading our systems to be better all the time. This is part of growth for every business, no matter the size.
This is the unfortunate nature of software; they do have downtimes occasionally. Even the biggest tech giants in the world, including Shopify itself, have downtimes. We do try our best to make all of our merchants happy and address everything in the fastest possible way. We did try our best with instant support for your team and reassurance while fixing the problem itself.
I am incredibly grateful for installing the DDA app. Not only is the app itself easy and helpful, but the customer service surpassed my expectations. William provided exceptional assistance when I encountered issues with attaching assets to the product. His patience and knowledge were impressive. Thank you very much for the outstanding support!
Terrific customer support from William. I had an issue with the PDF stamping functionality, William dealt with the issue swiftly and confirmed that it was working. He tested from his side and gave me time to test the function too.
He also helped me to resolve an issue I had with my digital products.
Very reliable, swift and friendly service. The DDA app is very easy to use and to set up. The functionality is great and I look forward to the team releasing more features in the future.
The app is a game-changer for my Shopify store! It's easy to use, the service is top-notch, and the price is reasonable. Highly recommended!
Does what the box says and does it well. Would use in other stores in the future. The upgraded plans are well worth the features.