Reviews (22)

Overall rating
4.1
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
January 22, 2024

I really enjoyed this app when there was the option to use it for free - the post-purchase customizations were all so cute and happy! I especially loved the confetti and the note from the shop owner to display on the order confirmation page. But now it's $29.99 per month regardless of sales volume; and since I only receive a couple of orders per month at this point, that expense is completely unjustifiable for me now :(

NEON SOL
United States
Almost 2 years using the app
Dinosell replied January 25, 2024

Dinosell has recently introduced a pricing plan after being free for 2 years.
As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing.

Hello,
We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner.

We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift.

Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan.
We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience.

In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs.
However, as of now, I have not received a response.

We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority.

If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you.


-Tinu, Dinosell support

October 12, 2022

Can't even open the app, it just loads until it says "Error while authentication" or "bad gateway". Useless thing.

Model Toy Cars
Canada
11 minutes using the app
Dinosell replied October 26, 2022

Hi!

Thank you for leaving your feedback.

While checking, we couldn't find the issue from our side.

Also, we've contacted you through the mail and haven't received any response.

We’d love to resolve this as quickly as possible and find a solution that works for you.

Please drop us a message directly via this email roar@dinosell.com and we’d love to talk more!

We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

I sincerely regret any negative feelings or embarrassment you may have experienced.

Awaiting your response.

Thanks again.