Reviews (241)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex discounts and promotions, such as BOGO and multi-level discounts, especially effective during major sales events like Black Friday. It features a range of tools including single-use and multi-use codes, discount scheduling, and integration with email marketing platforms for advanced promotional strategies. The app also supports automatic addition of promotional items to carts and creates urgency with real-time price adjustments and countdown timers. While there is a learning curve during initial setup, the app performs seamlessly once configured. The support team is noted for being responsive and helpful, with continuous improvements and responsiveness to merchant feedback enhancing its usability for e-commerce promotions.

January 4, 2024

The support team is super helpful

Oh Beauty
United States
About 1 year using the app
May 11, 2024

GAME CHANGER!!!! and support is top notch!

STYLES BY SOMA
United States
5 months using the app
March 22, 2018

This is an awesome app that allows you to send a special link that will discount your product to the link holders only! Works great in social media, email, the works. The support team.. IS FABULOUS. They will set this up for you on your site even for the trial version, FREE. You want this app!

Hydropro Sales
United States
Over 5 years using the app
May 11, 2019

We really are appreciating this app. Exactly what we wanted - to incentivise spending more in a completely automated way, and without manual discount codes etc. that the customer has to remember and use. The service we received when we had issues or misunderstood something was quick and accurate. Excellent service. Most apps we think surely aren't worth the money given how relatively expensive they are compared to Shopify's own price, but after programming some discounts and seeing how they work, we think this app will really make a difference.

Matcha Alternatives
United Kingdom
Over 5 years using the app
September 30, 2017

Super powerful app.

Finally I can run multiple campaigns at the time BUT showing the right discount to the right customer profile.

Targeted segmentation per country, client type (i.e past customer, new customer, prospect, etc) is super easy AND so is tracking which campaigns were more successful with nice looking charts.

The personalized coupon generator is quite an amazing feature too.

The support is A++. Try it, you will not regret it.

Bonapiel
United States
Almost 5 years using the app
Edited April 13, 2023

Just want to reiterate that this is a wonderful tool. Flexible, easy to implement, works on both product and order level, handles promotions for different type of customer, retail and wholesale, volume discounts, and much more!

The best support team ever! They are on top, they are fast, and they want you to succeed. After trying different discount tools, Discount Ninja is the real deal! Make no mistake with fancy marketing from other discount apps at Shopify. If you try, you will understand the advantage. Love it!

SmartBuyWines.com.br
Brazil
Almost 5 years using the app
August 24, 2020

This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.

LuckyBird Boutique Blanks
United States
About 4 years using the app
Edited January 19, 2023

Discount Ninja is game changing.

Stacking codes.
Discount summary display.
Cross-sells and Upsells at add-to-cart (classic would you like fries with that)
BOGO offers-- with advanced logic...

You may think, "Shopify already offers this..."
Not even close.

MERCHANDISING is crucial to customer UX. Just having an offer is not going to help sell anything. You have to communicate it. And let your customer know every step of the way about the offers.

As a merchant who was instrumental in the development of more than a few "best of breed" discount apps and modules, Discount Ninja is clearly the winner.

PS - If you insist on poking around my site -- please know I am also using a best-in-class popup app to help with add-to-cart upsells... IN ADDITION to DN.

[update 2+ years later]
I don't have much to add besides "Discount Ninja for the Win!"
I am now using Rebuy WITH DN for crazy powerful promos, and most importantly, customer UX.
The DN developer continues to improve the product -- OS2 compatible now.
Can I give an app 100 stars?

Mommy Makeup
United States
About 4 years using the app
Discount Ninja replied June 24, 2020

Thanks for your feedback! I believe you are correct, the secret sauce is in the combination of merchandising (our building blocks) and the rich features of the special offers the app allows you to configure. Merchants who combine these two aspects of the app see excellent returns!

July 8, 2020

This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!

Sonos Singapore
Singapore
About 4 years using the app
February 28, 2023

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Sun Ten
United States
Almost 4 years using the app