Reviews (237)

Overall rating
4.4
Counts per rating level
  • 80% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex and varied promotional strategies, such as multi-level discounts and automatic promotions. It is praised for boosting conversion rates with features like real-time discount displays and countdown timers, which enhance customer engagement and sales. The app supports a variety of promotions including BOGO and tiered discounts, and is capable of managing multiple promotions simultaneously. Merchants also appreciate the responsive and helpful support team, which assists with custom setups and troubleshooting, and the regular updates that improve functionality based on merchant feedback.

August 24, 2020

This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.

LuckyBird Boutique Blanks
United States
About 4 years using the app
Edited January 19, 2023

Discount Ninja is game changing.

Stacking codes.
Discount summary display.
Cross-sells and Upsells at add-to-cart (classic would you like fries with that)
BOGO offers-- with advanced logic...

You may think, "Shopify already offers this..."
Not even close.

MERCHANDISING is crucial to customer UX. Just having an offer is not going to help sell anything. You have to communicate it. And let your customer know every step of the way about the offers.

As a merchant who was instrumental in the development of more than a few "best of breed" discount apps and modules, Discount Ninja is clearly the winner.

PS - If you insist on poking around my site -- please know I am also using a best-in-class popup app to help with add-to-cart upsells... IN ADDITION to DN.

[update 2+ years later]
I don't have much to add besides "Discount Ninja for the Win!"
I am now using Rebuy WITH DN for crazy powerful promos, and most importantly, customer UX.
The DN developer continues to improve the product -- OS2 compatible now.
Can I give an app 100 stars?

Mommy Makeup
United States
About 4 years using the app
Discount Ninja replied June 24, 2020

Thanks for your feedback! I believe you are correct, the secret sauce is in the combination of merchandising (our building blocks) and the rich features of the special offers the app allows you to configure. Merchants who combine these two aspects of the app see excellent returns!

December 18, 2023

I'm very impressed with the fantastic support we've received from the app team! They're incredibly responsive and always ready to help! We've only scratched the surface of all the features available, but we're excited to dive in and explore all the possibilities.

Niche
United States
About 3 years using the app
Discount Ninja replied March 31, 2024

Thank you for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our support team over the last three years. We're here to assist you every step of the way.

July 8, 2020

This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!

Sonos Singapore
Singapore
About 4 years using the app
February 28, 2023

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Sun Ten
United States
Almost 4 years using the app
January 2, 2021

Really loved this app! Been using this app for almost a year. It allowed me to promote multiple promotion at the same time and super easy to use even on your first try. Their support team are also very helpful and they reply promptly when you ask them questions! Great job, great team. I have also submitted a feature request. Would love to see more great features in future.

Pearlosophy Singapore Official
Singapore
Over 3 years using the app
February 16, 2021

Everything I needed to run promotions!
Support is outstanding, all my questions have been answered quickly and any problem with display has been fixed

Tatami Fightwear Ltd.
United Kingdom
Over 3 years using the app
March 29, 2022

We make extensive use of this app on our site and the flexibility it offers ito promotions is second to none. We've had to call on support a (very) few times and the issues were resolved promptly. Highly recommended.

TruDiamonds UK
United Kingdom
About 3 years using the app
February 2, 2021

I use this app for around month now and I am very satisfied overall.
It gave decent functionality during Holidays period.
Customers' support is at a very high level (felt this 100% when some customization was needed).
Recommended!

BOBO Pops
Cyprus
About 3 years using the app
Discount Ninja replied February 2, 2021

Thank you for your kind review.
Best of luck with the business!

February 22, 2023

Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.

BLOSSOM BOX
United States
About 3 years using the app