Reviews (241)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex discounts and promotions, such as BOGO and multi-level discounts, especially effective during major sales events like Black Friday. It features a range of tools including single-use and multi-use codes, discount scheduling, and integration with email marketing platforms for advanced promotional strategies. The app also supports automatic addition of promotional items to carts and creates urgency with real-time price adjustments and countdown timers. While there is a learning curve during initial setup, the app performs seamlessly once configured. The support team is noted for being responsive and helpful, with continuous improvements and responsiveness to merchant feedback enhancing its usability for e-commerce promotions.

Edited November 27, 2017

This is one of the greatest apps on the market for discounts, sales, and marketing. When a visitor sees the price getting slashed right in front of their eyes (in real-time) along with the count down timer to build a sense of urgency, it makes them definitely turns them into a customer.

The ability to control when and where the discounts, notifications, and pop-ups appear (either on the homepage, collections page, product page, cart page, or checkout page), gives this app the edge over its competitors.

Everything can be customized to make it personal to your store. Some of the best features (in our opinion) are: the ability to choose whether you want every visitor to see the active discount or to send the discount to specific customers via custom URL (to be discrete), the ability to change how promotions appear on your store, and the ability to make every promotion unique.

The back end of the app is super user friendly. If there is anything that needs assistance, the support team is there to help. The support team is amazing. Shout out to Bart for his amazing service.

New features are going to be added to this app in the near future. So, this app will be even more amazing than it already is. We instantly fell in love with this app as it is one of a kind. We highly recommend this app to anyone. It is definitely worth the install.

Thank you for this amazing app and service!

Supreme Stroller
United States
Almost 2 years using the app
July 14, 2022

I just installed the app today and set up some propmotions. the app integrates beautifully and the support team is quick and effective to help with onboarding. live chat is available for quick answers to questions. A+

beeandbrew
United States
Almost 2 years using the app
May 28, 2020

Estoy usando esta aplicación para poder crear promociones atractivas para mis clientes, ya que solo con Shopify no me daba chance, y gracias al soporte que me dieron Eloy y Andrea esto se ha hecho más fácil, me ayudan a resolver todas mis dudas.

Animal Planet México
Mexico
Almost 2 years using the app
September 12, 2022

Great support! I had a technical problem with my discount, and Radu helped me and fixed all 6 promo codes in no time. Thank you!

Big Chief Meat Snacks
Canada
Almost 2 years using the app
February 13, 2020

Discount Ninja is exactly what we've been looking for. The range of options is fantastic and their customer support is second to none. Highly recommend.

Planners Anonymous
Australia
Almost 2 years using the app
February 22, 2021

Discount Ninja is pretty much amazing with what it can do with discounts. Pretty much any combination of coupons, automatic discounts, etc. It is doing everything we want it to do anymore. We decided to launch this app one day before BFCM. The support was super slow, but it was the holidays. I get it. Their support is about a 12 hour time difference in the US. So it's back and forth for days sometimes. I was able to book a video meeting with them and address the issues I was having with the app. They made the necessary fixes within a couple of days. They are trying to make the support and user experience great. I'm pleased overall for sure! If you want to use their default settings for all promos, then this software setup is easy. If you're going to start customizing the specifics of each design, it will take some doing. Once you have a "template" created for your promos, duplicating them and change a bit of text is relatively easy. They also told me they were working on a templating type of system to make it less work to set up new promos. Overall I give this app five stars. There is nothing else even close for Shopify that does everything this app can do.

Grab The Gold
United States
Over 1 year using the app
March 18, 2021

Amazing customer service Responsiveness was super fast and helped us resolved conflicts with 2 different apps, where the other customer service's barely even responded to our requests for help with our compatibility issues.

Dans un Jardin
Canada
Over 1 year using the app
May 7, 2020

Superb customer service. The team is responsive, fast, and very helpful. I was using another app and wasnt seeing the results I wanted. Switching to Discount Ninja was the best thing for me! Highly recommend.

Proformance Supply
United States
Over 1 year using the app
July 28, 2020

This app has helped resolve a number of issues we were having with discount codes, the support got back to us quickly and sorted out all our issues. I recommend Discount Ninja, and the guys at support will help you in getting it all set up, and will even put in a fix if you need it in the code, great service and sales tool.

Rohr Remedy
Australia
Over 1 year using the app
September 30, 2017

The app works great and customer service is brilliant! After asking for resolving my small issue, everything was running smooth within minutes. Great app!

Okami Studios
United Kingdom
Over 1 year using the app