Reviews (241)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex discounts and promotions, such as BOGO and multi-level discounts, especially effective during major sales events like Black Friday. It features a range of tools including single-use and multi-use codes, discount scheduling, and integration with email marketing platforms for advanced promotional strategies. The app also supports automatic addition of promotional items to carts and creates urgency with real-time price adjustments and countdown timers. While there is a learning curve during initial setup, the app performs seamlessly once configured. The support team is noted for being responsive and helpful, with continuous improvements and responsiveness to merchant feedback enhancing its usability for e-commerce promotions.

September 30, 2017

The app works great and customer service is brilliant! After asking for resolving my small issue, everything was running smooth within minutes. Great app!

Okami Studios
United Kingdom
Over 1 year using the app
July 17, 2018

An application does what it says. It is user-friendly and not so hard to set up. Love the functionality, if you want to give it a free review on how it works feel free to visit our website at escapewatches.com

Escape Watches
United States
Over 1 year using the app
August 22, 2022

Such a great app! This is the only app we use for sales, as the features give us exactly what we need to facilitate a solid promotion for our large customer base. The representative we deal with, Bart, always goes above and beyond for our account and answers us promptly! He's so knowledgeable, helpful and patient and we're so appreciative for him and the team at Discount Ninja!

PPE Supply Canada
Canada
Over 1 year using the app
November 5, 2022

I used this app for membership discounts and i am extremely impressed with the level of service offered by the technical support team, especially Dennis! The app it self has been compatible with the other apps i use on my shop. Thank you!

Everyday Vegan Grocer
Singapore
Over 1 year using the app
February 11, 2021

These guys are top-notch. Has been a game-changer for our business. The support has always helped us get back on our feet whenever there were issues.

Atlanta Grill Company
United States
Over 1 year using the app
December 2, 2021

We like to do GWP promotions in which the gift is preselected. We wanted an app that automatically added this to our carts so our customers didn't have to do anything extra. Works perfectly! Had an issue initially in the set-up (user error). Support was fast & efficient in helping resolve the issue. Looking forward to doing other fun promotions with it.

BoudoirNoir
United States
Over 1 year using the app
December 3, 2019

Our store needed a last-minute app for our Black Friday sales as our previous app was not up to scratch. Within two hours, we'd set up Discount Ninja across our whole store, there were a few issues but these were resolved within 10 minutes, the support team is excellent and active around the clock. There are a few smaller bugs that are prevalent in the app, but I have been assured these are being worked on. So far, the app has been excellent and the customer service has been top-notch, I'd definitely recommend this app if you're looking to provide automatic discount and discounts triggered by links on your store.

Ultimate Customs
United Kingdom
Over 1 year using the app
April 22, 2020

We checked a number of different apps to run our discounts. We have a lot of different types of discounts and promotions to run, many overlapping. Discount ninja was able to make every promotion I needed. (some were complicated)
Because this app takes over your cart attributes there was some minor conflict with our custom "special order" items not normally part of standard cart function. I emailed support and got quick replies. Also the support could understand my questions even when talking about coding. Everything got fixed very fast (it was only minor, but complicated to begin with) now our sales behave and checkout perfectly.
After running this for a couple of months we decided to get the maximum plan because its working so well and paying for its self. Thanks!

Black Forest Wood Co.
Canada
Over 1 year using the app
Discount Ninja replied April 23, 2020

Thank you for your review. Happy we were able to help you with the specific coding request you had. We love to help merchants to make sure the app works perfectly on their shop!

November 27, 2018

I'm really impressed with this app! I've tried several sales apps and have had some pretty bad experiences. Discount Ninja is the best I've found. I like that you can set an automatic discount so the customers can see the sale price without adding it to the cart. The popups are great for adding urgency and you can customize them. What I'm most impressed with is the support team! I had a couple issues when I first started and they were incredibly responsive and had things fixed lightning fast. There are tons of customizations you can do and I love that you can upload your own photos to the popups so it fits into your brand. Really good stuff. My only complaint is that you can't schedule sales without subscribing to their $50/month plan. If you'll be running sales and promotions often, this is definitely worth the money

ALLOYD Studio
United States
Over 1 year using the app
November 12, 2018

This app was a life saver in preparation for Black Friday! It allowed me to set up multiple promotions, something Shopify does not offer on its back end. I am so excited for all the promotional possibilities and our customers will be very happy! Customer service was GREAT and assisted me right away! I highly recommend this app for stores!

Stirrings
United States
Over 1 year using the app