Reviews (241)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex discounts and promotions, such as BOGO and multi-level discounts, especially effective during major sales events like Black Friday. It features a range of tools including single-use and multi-use codes, discount scheduling, and integration with email marketing platforms for advanced promotional strategies. The app also supports automatic addition of promotional items to carts and creates urgency with real-time price adjustments and countdown timers. While there is a learning curve during initial setup, the app performs seamlessly once configured. The support team is noted for being responsive and helpful, with continuous improvements and responsiveness to merchant feedback enhancing its usability for e-commerce promotions.

December 20, 2021

We investigated plenty of other discounting apps, Discount Ninja seems to be the most comprehensive. We needed help to get some setup sorted out as to get things setup how we wanted them. The support was fantastic, timely and with great follow up. We will be making recommendations and feature requests for even more options, but out of the box, this app was almost exactly what we were looking for. Lots of options and customization. Would definitely recommend. Keep up the great work and keep the features coming! Kudos.

themeatheadstore
Canada
About 1 year using the app
November 26, 2019

Absolutely amazing! Bart did a fantastic job. He helped with issues in our theme coding, answered quickly and helped us within 3 hours to get everything fixed and running! One of our best experiences with an Shopify App! Thank you!

EVOPE NUTRITION
Germany
12 months using the app
December 5, 2022

An incredibly powerful review app that does everything you could need in terms of promotions and discounts. The support team is excellent to work with and the app has a bright future with new features coming regularly. Highly recommended!

Trek Light Gear
United States
12 months using the app
Edited June 21, 2021

Installed this app and had a few issues to start with, support initially took a few days due to the COVID issues. However Bart from there support contacted via email and fixed all my issues, he even went to the lengths of creating videos to set things up how we needed it.
Brilliant app and support was very good, I would highly recommend.

Yoga Studio Store
United Kingdom
11 months using the app
July 2, 2020

I'm still learning how to use the app, however the support is excellent, they are quick and really spend the time to help you by scheduling google meets, so you get live support and not just via email/chat, which I think is very helpful!

Islamic Book Fairs
United States
11 months using the app
Edited January 22, 2020

Silk for Silhouette - Fashion Boutique

I installed the Discount Ninja App and I am not technically savvy, so I reached out to their customer support. Andrea responded and was excellent! She walked me through the process and answered all of my questions. I am extremely pleased with the service and very excited about the upcoming results using the App.

Silk for Silhouette
United States
11 months using the app
August 16, 2021

Super apps, utilisée quasiment 1 ans, mais elle alourdi le site (selon google insight). Prendre en compte le rapport solution apportée / poids de l'apps.
Je conseille DN lorsque votre priorité est d'avoir des réductions et autres avec un niveau de granularité elevé.

crank-wargame
France
11 months using the app
December 10, 2021

This is the only app we've been able to find that allows you to setup a discount code for affiliate partners that doesn't require additional work for the consumer. The team was very helpful in setting everything up – one of their developers sat on a video call to talk through the setup and help us get the first one in place. Very helpful!

MICHAEL M
United States
10 months using the app
Edited August 16, 2022

UPDATE: Having spoke to the owner of discount ninja, Bart worked on resolving our issue instantly and has provided great support. The app is now reinstalled and working perfectly and as a goodwill Bart increased our quota. The app in itself is great and offers discount schemes and strategies that no other app offers. However thats where it stops, support take a while to reply and don't fix issues. This app was causing bother all over our site. They then wanted us to upgrade as we had reached our quota to look into the issue more.

Panel Company
United Kingdom
10 months using the app
June 10, 2018

Awesome app!! works every time not just sometimes... the support team was amazing – went out of their way to ensure we were connected properly. Highly recommend it to all : )

Radio Velvet
Australia
10 months using the app