Disputely Chargeback Alerts

honestly thought this was gonna be another overhyped service that doesn't deliver. i was wrong. setup was straightforward, support actually responds fast, and the alerts work. not much else to say, it just does what it's supposed to do.

really good staff always helping me out, i win most of my chargebacks to be honest looks like they have a really good system in place. it seems the people who are complaining might be slightly sensetive.

The best chargeback mitigation app I've used to date. Genuine team that addresses and resolves your concerns, answers quickly, and doesn't feel like a corporate AI chatbot when you speak to them. Enrollment was quick and easy, they guide you through everything. Better rates than competitor apps as well. 5/5

Probably the worst app to use if you want to actually fight AND prevent chargebacks. Everyone working there is slow to respond, slow to solve issues, and don't care. I was unenrolled from from one of the RDR's or CDRN's (not sure which), and Disputely cared so much, that they didn't even tell me. Overall, terrible company. Had like 50% coverage at one point. Not worth. Go with someone credible like Chargeblast. Literally no point of going with these guys

Extremely disappointed with how Disputely handles ETHOCA alerts.

The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway.

If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied.

For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading.

I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.

works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit

I got charged for the same chargeback twice despite having automatic refunds set up. Support walked me through how my account should actually be configured, and once I explained the full situation, they refunded one of the chargebacks and showed me how to protect myself from it happening again. Genuinely hadn't experienced that kind of support in a long time.

We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.

Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later.

Their rates are also very competitive compared to other Apps I’ve used, and the setup process was smooth.

Overall, it’s been a solid experience, and I’m happy with how Disputely helps me stay ahead of disputes without any hassle.

Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & ETHOCA rates. Without them I probably wouldnt have payment processing right now.