Disputely Chargeback Alerts

Useless, Dashboard Does not work properly. They don't even fight chargebacks as they promised to us while on boarding their platform.

recommended disputes app, customer support helpfull (Marielle), they arent as known as othbers in the dispution space, but work the same or even better, customer support always helpfull

fatma helped me out a lot with fast responses and enrolling our descriptors, thanks! founder is tha best

The best chargeback mitigation app I've used to date. Genuine team that addresses and resolves your concerns, answers quickly, and doesn't feel like a corporate AI chatbot when you speak to them. Enrollment was quick and easy, they guide you through everything. Better rates than competitor apps as well. 5/5

Amazing customer support and great prices!

10/10 Experience with absolutely amazing customer support. Definitely the best option out there

Extremely disappointed with how Disputely handles ETHOCA alerts.

The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway.

If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied.

For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading.

I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.

Probably the worst app to use if you want to actually fight AND prevent chargebacks. Everyone working there is slow to respond, slow to solve issues, and don't care. I was unenrolled from from one of the RDR's or CDRN's (not sure which), and Disputely cared so much, that they didn't even tell me. Overall, terrible company. Had like 50% coverage at one point. Not worth. Go with someone credible like Chargeblast. Literally no point of going with these guys

We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.

Really solid service. The team is responsive, kind, and genuinely cares about helping merchants prevent chargebacks. They do a great job catching alerts early and stopping disputes before they hit online. Communication is clear just make sure to outline your needs so they can tailor things best for you. They’re always improving and adding new features, but so far everything’s been smooth and effective. Definitely a 10/10 experience so far!