Disputify ‑ Fraud Filter

Eliminate fraudulent refunds & filter risky customers & orders

Free plan available. Additional charges may apply.

Key values section

Easy, Fast Integrations

Filter out Risky orders and customers with our Rules Engine, with custom actions. Fight fraud alongside our Disputify score.

Flag High Risk Customers

Using the Disputify network, risky customers are identified and instantly flagged. You are then notified before the order is dispatched.

Protection from Refund Fraud

Known fraudsters who look for loopholes in your refund process are identified and flagged, so your store is protected.

Disputify ‑ Fraud Filter

Disputify ‑ Fraud Filter

About Disputify

We work to solve the multi-billion dollar problem of Friendly Fraud. Merchants are being conned into issuing incorrect refunds and accepting illegitimate chargebacks performed by dishonest customers who just want products for free.

Disputify sits at the post-purchase stage of a transaction, flagging potentially risky orders based on data from our network - this is called our Network Score.

From here you have the ability to manually accept or reject orders based on our risk assessment, and your own review.

Key Benefits

  • Highlight fraudulent refunds
  • Rules Engine and custom actions, filter risky orders and customers
  • Identify and track bad actors
  • Save money by reducing fraudulent refunds
  • Prevent false claims of package “did not arrive” or “partially empty box”
  • Join a community of merchants who believe in collaboration over competition to reduce fraud

Refund Fraud Protection

Identify and track known refund fraudsters within our network to protect your store from being hit.

With the Rules Engine you can create custom filters based on order attributes you deem to be suspicious and want to review or block. As an example you could configure the Rules Engine to flag orders from a specific country that have a particular dollar value, or if there is a particular item you know is commonly purchased by fraudsters and you want to be notified if an order of this type goes through. The Rules Engine allows you to review any orders before fulfilling. When an order is placed that matches your filters and rules, The Rules Engine allows you to review any orders before fulfilling. When an order is placed that matches your criteria, the Rules Engine can either flag it, add notes, or cancel it

Have you ever received a refund request from a customer claiming that their package “did not arrive” or that there was a “partially empty box”, but you know that you went to every effort to ensure that the order was processed correctly?

Disputify allows you to distinguish between legitimate refunds and risky refunds to allow you to transact with confidence.

'Instaflag' Bad Customers

Instaflag suspicious customers or even customers who are known to be difficult, so that they are instantly flagged, and you are notified whenever they attempt to make a purchase.

Community of merchants working together

We believe in collaboration over competition. By installing Disputify, not only are you protecting your own store, you are joining a community of merchants who are working together to keep everyone safe from online refund fraudsters.

Our Network Score preemptively identifies bad actors who have targeted other merchants within the community so you can know about them before they steal from you.

Launch date

Integrates with

  • Stripe
  • Neto
  • IPQS
  • Eway
  • WooCommerce
Disputify ‑ Fraud Filter

Disputify ‑ Fraud Filter

About Disputify

We work to solve the multi-billion dollar problem of Friendly Fraud. Merchants are being conned into issuing incorrect refunds and accepting illegitimate chargebacks performed by dishonest customers who just want products for free.

Disputify sits at the post-purchase stage of a transaction, flagging potentially risky orders based on data from our network - this is called our Network Score.

From here you have the ability to manually accept or reject orders based on our risk assessment, and your own review.

Key Benefits

  • Highlight fraudulent refunds
  • Rules Engine and custom actions, filter risky orders and customers
  • Identify and track bad actors
  • Save money by reducing fraudulent refunds
  • Prevent false claims of package “did not arrive” or “partially empty box”
  • Join a community of merchants who believe in collaboration over competition to reduce fraud

Refund Fraud Protection

Identify and track known refund fraudsters within our network to protect your store from being hit.

With the Rules Engine you can create custom filters based on order attributes you deem to be suspicious and want to review or block. As an example you could configure the Rules Engine to flag orders from a specific country that have a particular dollar value, or if there is a particular item you know is commonly purchased by fraudsters and you want to be notified if an order of this type goes through. The Rules Engine allows you to review any orders before fulfilling. When an order is placed that matches your filters and rules, The Rules Engine allows you to review any orders before fulfilling. When an order is placed that matches your criteria, the Rules Engine can either flag it, add notes, or cancel it

Have you ever received a refund request from a customer claiming that their package “did not arrive” or that there was a “partially empty box”, but you know that you went to every effort to ensure that the order was processed correctly?

Disputify allows you to distinguish between legitimate refunds and risky refunds to allow you to transact with confidence.

'Instaflag' Bad Customers

Instaflag suspicious customers or even customers who are known to be difficult, so that they are instantly flagged, and you are notified whenever they attempt to make a purchase.

Community of merchants working together

We believe in collaboration over competition. By installing Disputify, not only are you protecting your own store, you are joining a community of merchants who are working together to keep everyone safe from online refund fraudsters.

Our Network Score preemptively identifies bad actors who have targeted other merchants within the community so you can know about them before they steal from you.

Launch date

Integrates with

  • Stripe
  • Neto
  • IPQS
  • Eway
  • WooCommerce

Free

Free

3 cents per additional Transaction

  • Get Free Protection for up to 100 Orders Per Month

Starter

$29/month

or $24.17/month billed at $290 once per year

3 cents per additional Transaction

  • Includes 500 Transactions per month
  • Additional Transactions charged at 3c each

Premium

$39/month

or $32.50/month billed at $390 once per year

2c per additional transaction

  • Includes 2500 Transactions per month
  • Additional Transactions charged at 2c each

Professional

$69/month

or $57.50/month billed at $690 once per year

1.5c per additional transaction

  • Includes 5000 Transactions per month
  • Additional Transactions charged at 1.5c each

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    25% of ratings are 1 stars

Aussie Tactical - Gel Blasters Australia

Location Australia

I heard about Disputify through the Shopify 'eCommerce Fastlane' podcast. I love the product and especially the instant refunds feature which we were lucky enough to pilot. I've received great feedback from my customers. We also use the customer insights part of the product. The whole customer 'trust score' concept is pretty nifty!

Card Swap

Location Australia

I've been using Disputify for a few months and it's been super useful in helping me track untrustworthy behaviour and flag it automatically as my orders come through. I've got a few rules set up which automate my response to high-risk orders that would typically be quite manual. I've really enjoyed the app so far and would recommend to other merchants to give it a go.

Developer reply

April 28, 2022

We are glad you love the app! Thank you for the kind review. Please get in touch if there is any way we can support you - Disputify Team.

Budget Billiards Supply

Talk about bait and switch. I signed up for the FREE option...and it immediately wanted to force me into a paid application. Free service is for 100 transactions per month. Yet, they chose to show me only 13 (of orders from the previous day) and downloaded ALL my transactions from back way before I signed up. Then sent me a notice that I had used all of the 100 a few hours later. "Your Disputify service for ****** ********* ****** has reached it's free threshold for 100 transactions this month." When I go on the portal to see the 100, it still shows 13, but on the "billing stats" it says 27/100.

Developer reply

April 28, 2022

We really appreciate the feedback here. In short, we dropped the ball and this should not have happened. After an extensive diagnosis, we have identified a small glitch in the 'upgrade email' trigger which resulted in you receiving an email even though you hadn't reached the threshold.

We rolled out an update today that adjusts the email trigger. Please reach out to us (support@disputify.com) if the team or I can do absolutely anything else to assist further.

- Jack Bloomfield. Founder and CEO.

Apps similar to Disputify ‑ Fraud Filter

Validar Address Validation

Validar Address Validation

Address validation made simple, stop failed deliveries now

No ratingNo reviews
Free to install
Dianxiaomi(店小秘)

Dianxiaomi(店小秘)

ERP software for Chinese seller service

3.6 of 5 stars(23reviews)
Free
Order Tracking | Track Order

Order Tracking | Track Order

Tracking Page, Order Tracker, Order Lookup, Track Order Status

5.0 of 5 stars(63reviews)
Free plan available
Packlink PRO Shipping Platform

Packlink PRO Shipping Platform

Multicarrier Shipping Solutions for eCommerce and Marketplaces

4.7 of 5 stars(792reviews)
Free to install