Reviews (32)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Refine
-
By rating
We’re very happy with Dori AI assistant, both in terms of functionality and the support we’ve received. The chat assistant works really well, and our customers are very happy with the experience. What stands out most is how well it understands the context of a conversation and provides accurate, relevant answers. It feels genuinely helpful rather than just giving generic responses. A great solution backed by excellent support, highly recommended!
Thank you so much. Understanding the context of a conversation is the part we work hardest on, so reading that it feels genuinely helpful rather than generic is the best feedback we could get. A bookshop catalogue is a real test of that, and your customers ask great questions. Thanks for trusting us early, and I am always one message away if anything comes up. Yasin
Our customers are happy with it, and so are we. The features work well for our needs, but the support deserves a special mention too. Having a good product is one thing; having a helpful team behind it makes the experience even better.
> Thank you, this made our day. Three days in and your customers are already happy is exactly the start we hope for. We see support as part of the product rather than something bolted on, so it means a lot that you called it out. I am here personally whenever you need anything, and I would love to keep tuning Dori for Libasi as you grow. Yasin
Excellent AI Assistant for Shopify Stores
DORI AI Assistant has been a great addition to our Shopify store, especially for improving customer support and making it easier for customers to find the right products.
The AI assistant responds quickly, understands customer queries well, and helps guide shoppers toward relevant products without making the experience complicated. It has also helped us reduce repetitive customer questions and provide support more efficiently.
The setup and integration with Shopify were straightforward, and the overall experience has been smooth. The assistant feels much more useful than a basic chatbot because it can actually help customers during their shopping journey.
For Shopify store owners looking to add AI-powered customer assistance and improve the overall shopping experience, DORI AI Assistant is definitely worth trying.
Highly recommended!
Thank you for taking the time to write such a thorough review. Helping shoppers find the right product instead of just answering FAQs is exactly what we built Dori for, so it is great to hear it is cutting down the repetitive questions too. We will keep making the assistant more useful across the whole shopping journey, and I am here personally if you ever want something tailored for Nolabels. Yasin
We’ve been using Dori on our Shopify store for a little while now and I’ve been really impressed with both the app and the team behind it.
For us, one of the biggest benefits has been helping customers navigate our rug collection and work out which rug, colour and size is right for their space. The rug finder flow feels genuinely useful rather than just another chatbot sitting on the website.
Even better, we’re now seeing actual results from it. Dori has already assisted 3 orders worth around AUD $1,720 in sales, which is a great result for a small business like ours.
The team has also been incredibly responsive and proactive. They listen to feedback, help with setup and customisation, and are continually adding features and improving how the app works for our store.
Definitely worth trying if you want AI on your store to actually help customers make purchasing decisions rather than simply answer basic questions.
Thank you, this is a brilliant review to read. Rugs are exactly the kind of purchase where people need help with size, colour and room, so seeing the rug finder do real work for your customers is very satisfying. And AUD $1,720 in assisted orders is what we care about most, helping people decide rather than just chatting. A lot of what we have shipped recently came from your feedback, so please keep it coming. Yasin
We have been working with Dori on our skincare website for the past few weeks and it is so much more than a chatbot, it’s an AI sales assistant on steroids, it recommends products, explains ingredients, build skincare routines and answers customers questions. It really creates an intelligent and seamless shopping experience for customers. There is a bit of a learning curve but the AI Brain allows you to create extensive custom behaviours, rules and knowledge that make the assistant feel like a real skincare consultant rather than a basic chatbot. In supporting us on this journey the Dori support team has been extremely responsive and have helped and guided us along the way, I highly recommend this app!!
Thank you so much, Lumare Skincare! We love seeing how you’ve shaped Dori into a true skincare consultant that recommends products, explains ingredients, and builds personalized routines. Your thoughtful use of the AI Brain shows exactly what’s possible when the assistant understands a store deeply. We’re grateful for your trust and excited to keep supporting your journey!
Dori.AI has been very helpful for our Korean skincare store. The support team is hands-on and always answers our questions promptly. Dori AI has also been valuable for our customers, especially when they're asking skincare routine questions or looking for product recommendations. In just a little over a month of working with Dori, it has generated 63 orders worth over $5K in sales. This app has become an important part of our day-to-day operations and customer service. Highly recommend!
What an incredible result in such a short time! Helping OHLOLLY customers confidently explore Korean skincare while contributing to 63 orders and over $5K in sales is a milestone we’re genuinely proud of. Thank you for trusting Dori as part of your daily customer experience. We can’t wait to see what we achieve together next!
Dori is one of the best Shopify apps we’ve ever used. The AI search and chatbot have made a noticeable difference in helping customers find products faster and improving their overall shopping experience.
What impressed us the most is the incredible support team. They’re always responsive, professional, and genuinely committed to helping merchants succeed. Every question, request, or issue has been handled quickly and efficiently.
The team is constantly improving the app and truly values customer feedback. We highly recommend Dori to enhance customer experience with AI. Great product and an even better team!
Thank you so much for this thoughtful review! We’re delighted that Dori is helping your customers discover products faster and enjoy a better shopping experience.
Your feedback and trust mean a lot to our team. We’ll continue improving Dori and supporting your store whenever you need us. Thank you for being part of our journey!
This app is one of the best I have seen on shopify. The service is so nice, it helped me with customization and didn't give up when problems seemed unsolvable. The AI integration helps customers to get answers for their questions. On the one side you can have the chat icon in the corner where AI answeres you many questions but you can also have it on your product pages where it gives additional information for each product. And this all is for free! Get it now, it is worth it
This made our day. Some of the customization challenges were tricky, so we really appreciate your patience while we worked through them together. It’s great to hear that both the corner assistant (Side Pal) and the product-page experience are helping your customers. We’re always here if you need us!
Sometimes Dori produces answers, that are better than Human agent could have answered. Happy to recommend. Yasin is great Support.
This is probably the nicest thing anyone has said about Dori, thank you. Answers that beat what a human agent would have written is the bar we keep aiming at, and we are still improving it every week. Thank you also for the kind words about support, it has been a pleasure working with you. Always here if you need anything. Yasin
Great app, easy to use, and very helpful for customers. The Dori team is also responsive and supportive.
Thank you so much. Easy to use and genuinely helpful for customers is precisely what we were going for, so this is great to hear. It is a pleasure supporting a brand like Magali Pascal, and I am here personally whenever you need anything. Yasin
