Reviews (56)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
July 29, 2024

We are relatively new to Drip, and have been really pleased with our decision to move across - the people and the support have been top class, also we have been on a number of training sessions as part of our start-up phase which has increased both our knowledge and the effectiveness of our email strategy. We are already seeing the positive results in our email metrics.

I would highly recommend Drip to those of you who are sending out regular emails with no real plan or breakthrough strategy - the people at Drip will guide you along to a new journey of success.

TechExpress
South Africa
2 months using the app
February 6, 2024

I would recommend Drip above any other provider I've used, and as a MarTech consultant... I've used a lot. Far and above Klaviyo and Mailchimp, in my opinion. Their automation is really powerful and allows me (and my clients) to really finetune the customer experience for where THEY are in their journey with the brand.

Drip stands out because many CRM/email providers are either highly technical (meaning you need the tech savvy) OR are very easy to use but lack great features. Drip is the only provider I've found that can do great with "easy button" items out-the-box, but also has a robust back-end that allows for more complex editing. Highly recommend to anyone and everyone.

Campbell Corps - Official Store
United States
Over 3 years using the app
January 11, 2024

We went from sending all emails on hubspot -> using drip which saves us a few thousand dollars each month. Drip is easy to use, aesthetics and function of the platform are great, and their support chat is soooo helpful. They're available almost instantly during their work hours. It's been a lean yet powerful email marketing tool for us as a growing start up! Can't recommend enough

Whealth
United States
Almost 2 years using the app
September 14, 2023

We migrated over from another ecomm email service and have been incredibly impressed with the customer service and simplicity to use. Highly recommend for the best bang for the buck.

Compete Every Day
United States
5 months using the app
July 7, 2023

Really like the personal touch. And the tool itself is great. Focussed on e-commerce, not only on e-mail.

Dutch Mud Men
Netherlands
26 days using the app
Drip replied July 12, 2023

Hi there,

Thank you so much for your review.

I'm glad to hear you like the Drip platform and our personal approach. 😊

We're happy to have you with us!

Best regards,
Seray from Drip

Edited June 16, 2020

zero on-boarding after the sale, so if you are good with figuring it out on your own go for it. I hear really good things so I'll keep pushing forward. It's been very frustrating.

Wine Cellar HQ
United States
2 months using the app
Drip replied July 2, 2020

Wine Cellar HQ - thanks for the candor. We really want to help you get set-up and experience the value of Drip. We recently updated our on boarding guides, but you may not have received those. That's on us - we are fixing that, and in the meantime we can provide some additional personal onboarding assistance. Please see your email and find a time for onboarding support that works for you.

Edited September 3, 2023

Update: Customer service is responsive, but not really helpful with my issue. The on-site popups integration steps with Shopify are incorrect, since the release of the new theme options. I reached out to customer service, but they told me to reach out to Shopify for help. I'm not happy with that response. The integration process needs vast improvements.

Danger Close Apparel
United States
Over 2 years using the app
April 22, 2021

I use Drip for all my email needs and it's a real lifesaver to have this app so I don't have to mess around with code to have the integration up and running! I haven't had any issues with the connection after using it for several months and my emails are looking better than ever.

Analog Cases
United States
3 months using the app
Edited June 17, 2021

I switched from Mailchimp to Drip a few months a go and I'm really impressed with the features that Drip has. You can create amazing workflows using pretty complex logic, and its pretty easy to use too. The guys at Drip have been really helpful getting things set up and moving, James especially.

TheSoapery
United Kingdom
Almost 2 years using the app
Drip replied January 9, 2020

We're glad to hear that our team was able to provide a smooth transition onto Drip! Thank you for your review, The Soapery!

January 12, 2022

Drip is great and makes email marketing easy. The integration with Shopify is seamless. Importing subscriber, setting up signup forms and creating campaigns are quick and easy to setup. The Shopify specific workflows makes setting up abandon cart, welcome series, and review request really easy.

Ronco Kitchen Accessories
United States
4 months using the app