Reviews (57)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
November 5, 2026

Absolute horrible service!! A nightmare to deal with. You will be lucky if you get someone just to respond. Stay away!

Tweenology
South Africa
6 months using the app
Drip replied November 13, 2026

Hi there, we’re truly sorry. A change to how Shopify connects apps broke your store’s billing link to Drip, and that was ours to catch, not yours to deal with. Your account is fixed, and we’re rolling out a fix so this doesn’t happen again. Thank you for sticking with us, and if anything else comes up, reply to your support thread and we’ll be right on it.

Seray, Drip

July 29, 2024

We are relatively new to Drip, and have been really pleased with our decision to move across - the people and the support have been top class, also we have been on a number of training sessions as part of our start-up phase which has increased both our knowledge and the effectiveness of our email strategy. We are already seeing the positive results in our email metrics.

I would highly recommend Drip to those of you who are sending out regular emails with no real plan or breakthrough strategy - the people at Drip will guide you along to a new journey of success.

TechExpress
South Africa
2 months using the app
February 6, 2024

I would recommend Drip above any other provider I've used, and as a MarTech consultant... I've used a lot. Far and above Klaviyo and Mailchimp, in my opinion. Their automation is really powerful and allows me (and my clients) to really finetune the customer experience for where THEY are in their journey with the brand.

Drip stands out because many CRM/email providers are either highly technical (meaning you need the tech savvy) OR are very easy to use but lack great features. Drip is the only provider I've found that can do great with "easy button" items out-the-box, but also has a robust back-end that allows for more complex editing. Highly recommend to anyone and everyone.

Campbell Corps - Official Store
United States
Over 3 years using the app
January 11, 2024

We went from sending all emails on hubspot -> using drip which saves us a few thousand dollars each month. Drip is easy to use, aesthetics and function of the platform are great, and their support chat is soooo helpful. They're available almost instantly during their work hours. It's been a lean yet powerful email marketing tool for us as a growing start up! Can't recommend enough

Whealth
United States
Almost 2 years using the app
September 14, 2023

We migrated over from another ecomm email service and have been incredibly impressed with the customer service and simplicity to use. Highly recommend for the best bang for the buck.

Compete Every Day
United States
5 months using the app
May 14, 2021

I'm about 6 months into using DRIP with Shopify. It's a powerful toolset that lets you access customer segment for targeted email coms. I have a c 90k mailing list and the brilliance of DRIP is that i can segment that list down with a handful of logic statements to a tiny focused group that i know are on the cusp of a purchase and only require the lightest of nudges to pull the trigger. I drive about 30k of monthly revenue from it, you can work out the ROAS for yourselves. It's easy to use, quick to learn, the staff are responsive to requests and the reporting is accurate and simple to digest. Once you've factored in your attribution into the wider scheme of GAnalytics ecommerce reporting it's a beautifully effective addition to any marketers toolbox. Oh yeh, 6 months in, it's never fallen down on me once. I wish all store apps were this good.

Evolution Power Tools UK
United Kingdom
Over 1 year using the app
April 22, 2021

I use Drip for all my email needs and it's a real lifesaver to have this app so I don't have to mess around with code to have the integration up and running! I haven't had any issues with the connection after using it for several months and my emails are looking better than ever.

Analog Cases
United States
3 months using the app
Edited June 17, 2021

I switched from Mailchimp to Drip a few months a go and I'm really impressed with the features that Drip has. You can create amazing workflows using pretty complex logic, and its pretty easy to use too. The guys at Drip have been really helpful getting things set up and moving, James especially.

TheSoapery
United Kingdom
Almost 2 years using the app
Drip replied January 9, 2020

We're glad to hear that our team was able to provide a smooth transition onto Drip! Thank you for your review, The Soapery!

January 12, 2022

Drip is great and makes email marketing easy. The integration with Shopify is seamless. Importing subscriber, setting up signup forms and creating campaigns are quick and easy to setup. The Shopify specific workflows makes setting up abandon cart, welcome series, and review request really easy.

Ronco Kitchen Accessories
United States
4 months using the app
October 22, 2019

When we switched to Drip we were able to track conversions as they related to our automated email sequences much better! We we also able to track the lifetime value of our customers well! It's easy to use, has the features we need, and really does a better job than any other ECRM we've used so far.

OutdoorVitals
United States
4 months using the app
Drip replied January 9, 2020

Yay, OutdoorVitals, we're happy to hear we can provide the features you're looking for in an ECRM! Thanks for your review.