Why are you spending all of that time managing orders?
If you’re like most ecommerce store owners, you love merchandising, marketing, and growing your business.
But, you work with multiple suppliers, and now you find yourself and your team dealing with all of that "back office stuff" instead - order processing, bookkeeping, inventory updates, etc.
Let us do that for you.
Duoplane is enterprise-level ecommerce automation for everyone
Duoplane frees you up so that you can focus on building your business and bringing in more orders. And you can rest easy knowing that - when more orders start coming in - you can easily handle them.
- Helps you spend more time growing your business, not managing orders.
- Gives you control and peace of mind, knowing that your operations are running smoothly.
- Saves you time and money, increasing your profitability and allowing you to do more with fewer resources.
So what is it exactly?
Fully automated multi-supplier order routing
- No-touch order processing: Send orders to your suppliers with zero effort. Duoplane connects to Shopify and automatically splits each order into vendor purchase orders, routing them to the right supplier or warehouse. Tracking information flows back to Shopify and to your customer.
- Works with your suppliers and your warehouse: You can easily connect your store to as many manufacturers, distributors, or warehouses as you want.
- Customized for you: You specify when purchase orders are processed (as orders come in or batched periodically), how they are sent to vendors (email, FTP, or SFTP), and in what format (PDF, CSV, or XML).
- Branded packing slips: Keep control of the customer experience using custom packing slips with your branding and your policies.
- Advanced order routing rules: Duoplane supports having multiple suppliers for each product. You can even customize the rules that determine how orders are allocated to those suppliers in order to minimize things like distance to customer, wholesale cost, time to ship, and more.
Vendor portal and collaboration tools
- Vendor portal: Give your suppliers access to their individualized vendor portal to get everyone on the same page and to reduce miscommunications.
- Vendor-managed orders: Using the portal, vendors can fully manage their orders, including confirming POs, entering tracking, and even invoicing you. That’s less manual data entry on your part.
- Messaging right on the order page: Send and manage notes to vendors right from the order record so that everyone knows what is going on.
- Late order alerts: Request order status from vendors with a click of a button.
Complete order management system
- Clear and concise dashboard: Our dashboard shows you key order stats, and highlights the items that need your immediate attention.
- Advanced order management: Edit orders, keep internal notes, re-assign purchase orders, and more.
- Shipment tracking: Manage shipments right in Duoplane, and tracking flows back to your Shopify store automatically.
- Returns management: Issue return authorizations (RMAs) and track returns. Duoplane manages the entire process, whether the return is headed to your inventory or to your vendor's.
- Issue tracker: Track order exceptions so that you can keep your customers happy and your business running smoothly.
Insightful reporting and vendor scorecards
- Actionable metrics: See detailed profitability and operational metrics that tell you how to improve your business over time.
- Product profitability: View profitability down to the order and product level, factoring in important details like shipping costs and return rates.
- Vendor scorecarding: Provide feedback to vendors using objective performance reports.
Product onboarding and inventory sync
- Inventory management: Keep track of inventory levels to reduce backorders and out-of-stock situations. Sync inventory across all of your connected selling channels.
- Vendor inventory feeds: Make sure your inventory is accurate by updating it directly from your vendor or warehouse data feeds.
- Product onboarding: Easily onboard very large numbers of products and images to your Shopify store through Duoplane's powerful but intuitive catalog onboarding tools. (Premium or Enterprise plans)
Integrate seamlessly with your accounting system to transfer vendor invoice data automatically. No more manual entry or lengthy reconciliation processes. (Professional, Premium, or Enterprise plans)
If you have multiple Shopify stores or sell through multiple channels, use Duoplane to centralize your order and inventory management in a single, intuitive system.
Seamless Shopify integration
Set it up once and it just works. Order and product information flows to and from your store automatically.
Why work with us?
We live and breath "ops". Automation, logistics, accounting, efficiency… These are the words that make us tingle. Over the years, we’ve developed best practices and systems for managing and scaling ecommerce operations.
We are also obsessed with customer happiness. We want to see you grow, and we want you, your customers, and your vendors to have best experience possible. So, we are here to help every step of the way.
Let us help you so that you can do what you love, grow your business, and be more successful.