Reviews (17)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 6, 2020

Because of Duoplane, I've been able to increase sales dramatically. Before, I was sending orders manually to all my different suppliers, it was taking a lot of time! Now, everything is automated thanks to your team! Thank you so much!

Jessee

MPR Tools & Equipment
Canada
3 months using the app
Duoplane replied November 7, 2022

Thanks so much Jessee - we have been delighted to have you as a client for many years.

March 3, 2016

I had been thinking of hiring a VA to deal with all of the orders coming in every day. It wasn't that many orders but I still had to receive the order, forward it to my vendor and not forget to add the cost of each of my products.

My vendor had to then check each order that came in throughout the day and send me confirmations after each order received. I then had to check each PO details to make sure the vendor didn't make any mistake.

Even on slow days with 2-3 orders, it took at least 20 minutes of my time.
Add this over a week, a month and a year it adds a lot of valuable wasted time for an entrepreneur like me.

Duoplane to the rescue!

Now, all orders that come in before a defined each day are automatically gathered together as on email and sent to my vendor. My vendor only received one email with all POs, prepares those POs and send me back one email with all confirmations. I do check those for mistakes manually but then entire process that used to take me 20-30 minutes now takes me literally 2 minutes!

I would believe a company with a lot more orders would save so much time.
My vendor also loves how this is all processed at once and easy to scan.

So, now, instead of managing a Virtual Assistant that I would probably have to payaround 100$ a week, I use Duoplane to save me tons of time, errors and a lot of money!

Oh! And the support is also top notch!
I've been asking a couple of questions while learning to use the system and I've always been answered quickly and with great details.

Nanukhardcases
Canada
About 2 months using the app
Duoplane replied March 23, 2023

Thank you for taking the time to share your experience using Duoplane! We're happy that our automation features have streamlined your dropshipping process and saved you valuable time and resources as an entrepreneur. We'll be sure to pass your compliments on to our support team too!

August 23, 2019

We have over 15 Shopify Apps integrated in to our store at any given time. Duoplane is the oil that keeps our store running at top efficiency. For the price and value this is our most valued partner. Customer service is critical when working with Shopify App partners and Duoplane is by far, the absolute best. We get very fast responses to our technical questions and every answer is exactly what we need, every time.

Our business started in April 2018 and from the very beginning, we were very satisfied with the assistance we received as a true start-up. Now that we are a much more advanced online business, Duoplane has been instrumental in our growth.

IVF Store
United States
Over 1 year using the app
Duoplane replied November 7, 2022

Wow, what a wonderful review! We are so happy to hear that Duoplane is your most valued partner and that we have been such an asset to your operations.

September 8, 2015

Simply put, this app and the team are amazing. We evaluated 3+ apps to help us manage inventory before coming across Duoplane. They understand how drop-shippers function, and the app is designed very specifically to help drop-shippers better manage their business. In addition to great functionality, the team works hand-in-hand with us to resolve any issues that arise. Whenever we are dealing with a problem, they are extremely quick to respond, and have even written custom code on their app to help resolve a problem that we are facing. We rarely give app reviews, but Duoplane absolutely deserves a 5-star rating.

Rug Home 2
United States
3 months using the app
Duoplane replied March 23, 2023

Thank you for the amazing review! We're thrilled to hear that our app and team have exceeded your expectations for your dropshipping business. We're committed to providing the best functionality and customer support, and we're glad that we were able to resolve any issues you faced. Thank you for recommending Duoplane and for giving us a 5-star rating!

January 26, 2017

nice app to deal with our vendors for www.westcoastvapesupply.com

Westcoastvapesupply
United States
6 months using the app
Duoplane replied March 23, 2023

Thank you for the review! At Duoplane, we strive to make the dropshipping process as seamless as possible for both retailers and vendors, and we're glad to know that we have helped you in achieving that.

January 7, 2015

This is hands down the most effective and powerful Shopify app we use. Since launching our company in 2012, we have been trying to find a way to manage the drop shipping side of our business. We were incredibly grateful to discover Duoplane this past summer. It transformed our business on day 1. It is very easy to use and has a clean user interface. Additionally, we have had a standout customer service experience with them. They've helped us strategize better systems for our shipping model and have been incredibly successful at customizing different features of the app to adapt to our needs.
We could not be more pleased with Duoplane and highly recommend this app. It has dramatically improved our business!

Tuckernuck
United States
7 months using the app
Duoplane replied March 23, 2023

Thank you for taking the time to share your wonderful experience with Duoplane! We're thrilled to hear that our app has transformed your business. It's fantastic to know that our customer service team was able to help you strategize better systems and customize the app to meet your specific needs. We appreciate your recommendation!!

December 6, 2014

This app is incredibly powerful.

You know quality when you see it and Duoplane is the highest quality app that we use and it is essential to our success.

Our only regret is that we did not find Duoplane sooner!

Duoplane is the best app for drop shipping and intergrating other vedors products into you shopify store.

Anyone looking to sell other peoples products need duoplane, there is nothing else like it and it is the best app you will ever plug in to your shopify store.

Having products ship directly from other manufacturors is a benefit that will truly help our business grow and succeed.

eJuices.co
United States
About 2 months using the app
Duoplane replied March 23, 2023

Thank you for taking the time to leave a review! We are delighted to hear that Duoplane has been instrumental in your business growth and that you find our app to be of the highest quality. We truly appreciate your review and recommendation.

September 24, 2020

The design of the app is very good. It does what we need it to do as far as sending purchase orders to different distributors. The issue is with support: there is no live chat or phone support, and when the app decides it doesn't want to import all of our orders from Shopify, we're left staring at the screen hoping we can fulfill our customer's orders on time. Messages take at best a few hours to be responded to, and that just doesn't cut it in the land of e-commerce in 2020.

International Key Supply
United States
About 1 year using the app
Duoplane replied November 7, 2022

Thank you so much for this review. We are delighted that you are happy with the app itself and happy to report that we have spent the past 2 years increasing our quality of support.

July 19, 2022

Excellent tool for helping me communicate properly with my dropship suppliers. Really helps to keep us organized and keep our drop shippers accountable. Excellent support too! Our emails are responded to in a timely manner and where necessary they'll hop on a call where they ask very insightful questions to help understand and solve our issue. Highly recommended all the way around!

Aquatell Canada
Canada
Over 6 years using the app
Duoplane replied November 7, 2022

Thank you for your review and we are so happy to hear that it's been helping with your operations organization. We strive to offer the best support to our clients and are ecstatic to hear that it's been useful for you.

January 23, 2015

This app is crucial to our site and to communicating with our warehouse. The app developer helped us integrate the app and even worked with our warehouse to do so, all over email within a couple of days. It was a truly easy process and the app works seamlessly. We have had no problems at all and would HIGHLY recommend this app to other shops.

VINTAGE by Jessica Liebeskind
United States
About 1 month using the app
Duoplane replied March 23, 2023

Thank you for taking the time to share your positive experience with Duoplane. We're thrilled to hear that our app has been crucial to your site and that our support team was able to assist you in integrating with your warehouse seamlessly. We appreciate your recommendation very much!