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Excellent tool for helping me communicate properly with my dropship suppliers. Really helps to keep us organized and keep our drop shippers accountable. Excellent support too! Our emails are responded to in a timely manner and where necessary they'll hop on a call where they ask very insightful questions to help understand and solve our issue. Highly recommended all the way around!
Thank you for your review and we are so happy to hear that it's been helping with your operations organization. We strive to offer the best support to our clients and are ecstatic to hear that it's been useful for you.
We have been using Duoplane for four years and it's great for managing ecom orders that ship from multiple locations. Support is responsive and willing to brainstorm/customize when possible to make Duoplane work the best for our business model.
We've had the pleasure of having you as a client for 4 years and hope to continue a relationship for many years to come!
We have over 15 Shopify Apps integrated in to our store at any given time. Duoplane is the oil that keeps our store running at top efficiency. For the price and value this is our most valued partner. Customer service is critical when working with Shopify App partners and Duoplane is by far, the absolute best. We get very fast responses to our technical questions and every answer is exactly what we need, every time.
Our business started in April 2018 and from the very beginning, we were very satisfied with the assistance we received as a true start-up. Now that we are a much more advanced online business, Duoplane has been instrumental in our growth.
Wow, what a wonderful review! We are so happy to hear that Duoplane is your most valued partner and that we have been such an asset to your operations.
The design of the app is very good. It does what we need it to do as far as sending purchase orders to different distributors. The issue is with support: there is no live chat or phone support, and when the app decides it doesn't want to import all of our orders from Shopify, we're left staring at the screen hoping we can fulfill our customer's orders on time. Messages take at best a few hours to be responded to, and that just doesn't cut it in the land of e-commerce in 2020.
Thank you so much for this review. We are delighted that you are happy with the app itself and happy to report that we have spent the past 2 years increasing our quality of support.
This is THE app if you need to auto-send orders to many different fulfillers and in various formats. Sina has been excellent to work with and even helped us implement something that further optimized the shipping for goods that ship from our own warehouse. Highly recommend!
Thank you for the kind words! We're so happy to hear that Duoplane has been able to meet your needs for routing orders to multiple suppliers and vendors in various formats. It was a pleasure to work with you, and we're glad that we could assist you in optimizing your dropshipping fulfillment. Thank you again for choosing Duoplane!
Easy to set up.
5-star support from a great team.
But above all an app that will provide your store with MASSIVE efficiency.
For me, this app was a game changer.
We're thrilled to hear that Duoplane has been a game-changer for your business! Thank you for your kind words and for choosing us as your dropship automation solution.
Absolutely love this app! Extremely powerful dropshipping for Shopify. Sina's a great guy and offers A+ support.
Thank you for the positive review! We're glad to hear that you love our app and that our support was able to provide you with excellent assistance. We are committed to providing powerful dropshipping solutions for Shopify users, and we're happy to know that we have exceeded your expectations.
We are a drop shipper and almost every order has items that go to different vendors. The breaking out of a sales order into individual Purchase Orders has allowed us to save time and helped us eliminate mistakes if we did this work manually. This app for us is very much worth the money.
We are very happy to hear that we've saved your company time and money!
This is hands down the most effective and powerful Shopify app we use. Since launching our company in 2012, we have been trying to find a way to manage the drop shipping side of our business. We were incredibly grateful to discover Duoplane this past summer. It transformed our business on day 1. It is very easy to use and has a clean user interface. Additionally, we have had a standout customer service experience with them. They've helped us strategize better systems for our shipping model and have been incredibly successful at customizing different features of the app to adapt to our needs.
We could not be more pleased with Duoplane and highly recommend this app. It has dramatically improved our business!
Thank you for taking the time to share your wonderful experience with Duoplane! We're thrilled to hear that our app has transformed your business. It's fantastic to know that our customer service team was able to help you strategize better systems and customize the app to meet your specific needs. We appreciate your recommendation!!
nice app to deal with our vendors for www.westcoastvapesupply.com
Thank you for the review! At Duoplane, we strive to make the dropshipping process as seamless as possible for both retailers and vendors, and we're glad to know that we have helped you in achieving that.