Duoplane , 30 reviews

Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 24, 2020

The design of the app is very good. It does what we need it to do as far as sending purchase orders to different distributors. The issue is with support: there is no live chat or phone support, and when the app decides it doesn't want to import all of our orders from Shopify, we're left staring at the screen hoping we can fulfill our customer's orders on time. Messages take at best a few hours to be responded to, and that just doesn't cut it in the land of e-commerce in 2020.

International Key Supply
United States
Almost 3 years using the app
Duoplane replied November 7, 2022

Thank you so much for this review. We are delighted that you are happy with the app itself and happy to report that we have spent the past 2 years increasing our quality of support.