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I cannot recommend this company. After experiencing carrier double-billing errors, I chose not to reach out to them for a resolution simply because their customer support had been so unhelpful in the past. Beyond the poor service, they charged unlawful interest on disputed invoices. When challenged, their 'COO' was highly unprofessional and argumentative in our email exchange, eventually escalating to threatening my business. An incredibly unethical operation.
EAS cannot fund your VATs. Two invoices, including VAT due to EU member states, remain unpaid. We were not notified that the carrier had wrongfully charged VAT.
To be clear on what is at stake: IOSS is an official registration with EU tax authorities and is regulated. Non-payment of VAT due does not just affect our invoice. Non-payment it exposes you to penalties from EU member states, and bans you from IOSS.
That said, the double VAT charge does not need to be paid twice, it can be reclaimed via IOSS, and we have an automation in place to handle exactly this.
On late fees: these apply to any invoice paid late, and they are not unique to EAS. Every company applies them, including every tax administration. As we said, we are open to waiving them, but we would need an explanation for why that is warranted. Which we did not receive.
On support: your recent enquiry on duty calculation received a reply with instructions within twenty minutes. For clarity, duty is separate from VAT and is not calculated or remitted via IOSS, it falls outside the scope of EAS work. Regardless we provided instructions.
If a direct conversation would help move this forward, meeting slots are available on our website.
Please confirm how you would like to proceed on the two open invoices.
We used EAS for UK VAT compliance from mid-2025 to August 2026 (UK stock in a UK warehouse, domestic sales). What we experienced, all documented in writing:
- Our Nov-Jan return was filed on a guess. EAS's own words: "I used my presumption that #9492 was the first domestic UK order. We filed your report." That return has been in an HMRC enquiry since March; our GBP 2,058 refund is still not paid.
- The Feb-Apr return was filed with input VAT of zero because "we received no documents from you on the input VAT so it was filed on the presumption of no input VAT" - nobody had ever asked us for purchase invoices.
- The same return declared GBP 3,106 output VAT; the correct figure from the order data is GBP 4,234. The reason, traced to the penny: EAS built the figure from only one of its own order buckets and left out the UK orders it had sorted into its "DDP/DDU" bucket. EAS wrote on 25 August 2026 that it is "unable to file any correction on your behalf" - so on 9 September 2026 we filed the correction with HMRC ourselves and pay the GBP 1,128 difference plus interest.
- Boxes 7 and 9 were wrong as well ("a technical error when the report was filed"); the correction was handed back to us: "I cannot make it myself."
- As of 3 September 2026 - 60 days after our formal written complaint - the VAT Corrections section of EAS's own dashboard shows no correction filed at all. On handover, EAS confirmed "there are no working papers as such" for any of the four returns it filed.
- The HMRC officer could not reconcile EAS's VAT workings ("unable to easily follow or reconcile") - we rebuilt them ourselves to save the refund.
- From the day our stock moved to a UK warehouse (23 December 2025), the app kept classifying our domestic UK orders as non-EU imports and billed a per-order import fee on 956 orders that never crossed a border. The app's own setup note warns against this mode for goods shipped from within the territory.
- We paid per-order fees from June 2025 but got access to the reporting dashboard only on 22 December 2025.
- Payment reminders claimed the invoices covered "primarily European taxes due" and threatened "penalties from potentially all 27 EU member states". The invoices contained no taxes at all, only EAS's service fees. The last such reminder arrived on 26 August 2026, two days after our termination.
Repeated written requests for written instructions were answered with "let's do a video meeting" for five months.
To be fair: we were slow to answer some of their questions in spring 2026, which did not help. But a VAT filing service that files on presumptions, never asks for input invoices and under-declares output VAT against its own order data is not a compliance service. We have terminated and now file via HMRC's bridging software ourselves. We would recommend to do the same.
The UK output VAT on your sales was collected and reported correctly for every period we filed, in line with your store configuration. This is a billing misunderstanding that followed your move to a UK warehouse in December 2025, followed by communication issues, not a failure of the VAT service itself.
Our responses to you were never limited to meeting requests. We answered your questions in writing, as your own account acknowledges. A short call was needed only to confirm the fulfilment change and complete the store adjustments it required, and that call did not happen on your side for several months, which is what allowed the issues to accumulate.
We must firmly reject the claim that our filings were incorrect. Returns must be submitted by statutory deadlines. Where information was outstanding from your side, we applied reasonable and clearly stated presumptions so that your returns were filed on time rather than late, and you had ample opportunity to review and respond to them. UK VAT returns can in any case be corrected for up to three years, so no filing position is ever permanent and corrections remained fully available throughout.
On classification, UK rules account for consignments valued at £135 or under and domestic B2C sales in the same way, within Box 1 of the return. The order categories shown in our dashboard are internal labels used for visualisation only. They are not legal terms and do not change the VAT reported. Orders above £135 are treated differently, and those were the orders that required the store change we asked to arrange with you.
Where corrections were appropriate we offered to make them, as UK rules permit. When you asked us not to file further, we provided written instructions so you could proceed directly. Your data remains available in the dashboard until the end of the year, and we are ready to reconcile the input VAT and to support your HMRC enquiry.
We could not deregister your UK VAT number, as EAS is NOT your tax agent. That registration sits between you and HMRC. We have also noted your comment on the automated reminder wording, which is generic to open billing cases rather than specific to your account, and we are revising it for clarity. Regardless of messaging content, service fees are expected to be paid on time. Refusing to resolve issues and then refusing to pay for services is simply unprofessional.
We regret that matters reached this point, and we remain willing to resolve the outstanding items with you directly via EAS emails.
0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment.
When I raised a complaint, one of their employees responded in a very rude and unprofessional manner.
I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place.
Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment.
Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.
Upon receiving your registration and completed onboarding questionnaire, EAS filed your official EU IOSS registration with the tax authority, a formal, government-level process that remains legally active for two months following cancellation. Alongside this, we configured your Shopify store, provided onboarding support, and processed an IOSS-liable order through your account. The invoice was issued because this work was completed in full before your cancellation request.
We accept that the communication during your complaint was not handled to the standard we hold ourselves to, and we are addressing that internally.
In good faith, we waived the two-month termination fee and eventually promised waive the existing invoice - which we simply forgot to do. The reminder was automatic and deserves no such outburst nor foul language to our emails.
We are sorry the experience did not reflect what the majority of our customers receive. If you would like to discuss the matter directly, you are welcome to reach us at support@easproject.com.
We have been using EAS's services for a few years now. Their systems work flawlessly, and the customer services is fantastic. Would have no hesitation in recommending them.
Absolutely excellent app and customer service: Teemu and the team made the difficult and confusing process of selling into EU very understandable and easy to implement, and their response and advice is clear, detailed and very generous
Would highly recommend to anyone thinking about using them
EAS has helped simply something that would otherwise be a lot of hassle. I am suprised by how prompt and helpful responses are from Teemu and team. Even with the introduction of U.S. tariffs, EAS Project have made sure our taxes are set up properly. Shopify should really offer its own IOSS service, but as they dont EAS Project are the only service we would use to make taxes a EU breeze. - Allan
Nice guys, nice system, amazing customer support. Thanks Ross, Aleksandra & everyone else!
Only thing is I wish that it was a bit easier and cheaper to pay via paypal - I get many orders via paypal and converting currency many times is expensive. But that's more of a paypal issue I guess.
Working with EAS has been fantastic. They feel like a small team but deliver first class service even to a small player like us. Attentive, responsive and easy to deal with, I don't know how we would have navigated the EU and UK taxes without them.
Positives:
System works well and integrates nicely with Shopify. Customer support is good.
Negatives:
Be aware that EAS charge hefty fees for delayed payment (11% interest + late payment fee). You get 10 days to pay after receiving the monthly invoice. I have had some issues with bank transfers arriving late (e.g., security holds pending documentation) and if this happens it can cost you a lot. You can pay using a payment link but EAS charge an additional 3% if you use that. Also bear in mind if you do happen to have very low sales in any month, the cost of the service per order will be high (e.g., 79 euro monthly fee with 10 EU sales = 7.90 euro per order).
Thank you for your feedback, and for being our customer! Just a quick note that you can change your EAS plan every month. You are not locked in. If you have lower monthly sales, the Starter plan at €19.90/month includes 15 transactions and may be a better fit. Changes made before the 25th apply to the next month.
We are very ambitious about our service, and your feedback helps us improve. I would also like to explain why we handle certain matters the way we do.
You have been with us for a while, and we value that relationship. Based on that trust, we have often paid your EU taxes on time even before receiving your payment to protect you from potentially severe penalties across multiple member states. For context, Finland alone charges €45 per late payment. Our late interest rate (11% p.a.) and flat late fee reflect the real risk and workload we assume on your behalf.
Bank transfers in the SEPA area are generally fast. However, if you experience bank-related delays (e.g., security checks or documentation holds), please let us know, we are happy to waive any late fees caused by such issues, as long as we are informed.
We recommend using SEPA transfers where possible, as they are typically free or very low-cost. Credit card payments via Revolut incur a 3% fee, which we unfortunately cannot absorb, as tax authorities do not allow those charges to be deducted from the taxes collected.
Thank you again for your feedback – and for helping us improve our service.
Warm regards, The EAS Team
I am very pleased indeed with this app and the fabulous customer service too! My IOSS application became complicated (I think due to me having half registered previously) This meant my application took a little longer than it usually does (mine was an unusual situation, as I understand it usually the process is very quick and smooth) but the customer service and regular updates I recived during this time meant I felt well informed and very reassured that my registration was in very safe hands. Now I am registered for IOSS and the app works perfectly. I had a question about invoicing and this was answered promptly and very thoroughly. I honestly could not be happier with this app and the help I have received from the staff.
