EAS EU & UK Compliance

We informed EAS in writing in January that we had switched to a UK fulfilment centre and asked what needed to be changed. The only answer was "let's have a call". In February EAS themselves confirmed our store setup needed to be reset - it never happened. Instead, the app kept auto-charging per-order import fees for months, in June even including our own free-of-charge replacement orders. On top, we are in an HMRC verification of a VAT return EAS filed, and our request for the filing working papers has received nothing but auto-replies for a week. Support responsiveness and billing accuracy are not what you need from a tax compliance provider. I will update this review if EAS resolves the billing and provides the documents.

0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment.
When I raised a complaint, one of their employees responded in a very rude and unprofessional manner.
I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place.
Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment.
Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.

We have been using EAS's services for a few years now. Their systems work flawlessly, and the customer services is fantastic. Would have no hesitation in recommending them.

Absolutely excellent app and customer service: Teemu and the team made the difficult and confusing process of selling into EU very understandable and easy to implement, and their response and advice is clear, detailed and very generous

Would highly recommend to anyone thinking about using them

EAS has helped simply something that would otherwise be a lot of hassle. I am suprised by how prompt and helpful responses are from Teemu and team. Even with the introduction of U.S. tariffs, EAS Project have made sure our taxes are set up properly. Shopify should really offer its own IOSS service, but as they dont EAS Project are the only service we would use to make taxes a EU breeze. - Allan

Nice guys, nice system, amazing customer support. Thanks Ross, Aleksandra & everyone else!
Only thing is I wish that it was a bit easier and cheaper to pay via paypal - I get many orders via paypal and converting currency many times is expensive. But that's more of a paypal issue I guess.

Working with EAS has been fantastic. They feel like a small team but deliver first class service even to a small player like us. Attentive, responsive and easy to deal with, I don't know how we would have navigated the EU and UK taxes without them.

I am very pleased indeed with this app and the fabulous customer service too! My IOSS application became complicated (I think due to me having half registered previously) This meant my application took a little longer than it usually does (mine was an unusual situation, as I understand it usually the process is very quick and smooth) but the customer service and regular updates I recived during this time meant I felt well informed and very reassured that my registration was in very safe hands. Now I am registered for IOSS and the app works perfectly. I had a question about invoicing and this was answered promptly and very thoroughly. I honestly could not be happier with this app and the help I have received from the staff.

I set up my Shopify store earlier this year selling physical and digital items from the UK. It has been a steep learning curve opening up my store to other countries, in particular understanding the requirements from the EU with the complexities of adding taxes at checkout, along with collecting and reporting these to each member country. I was very pleased to discover that EAS can do all of this for me and I do not need to be VAT registered. I like the fact that my European customers will see the price including tax straight away, so no hidden surprises at the checkout. EAS sent me a personal IOSS number ready to add to my logistics provider platform and had my store set up ready for EU orders within one working day of registering with their App. They answered all my questions and are a highly professional, efficient and friendly team! I'm very impressed so far with their service!

I recently started using the EAS EU & UK Compliance app for my Shopify store, and I am beyond impressed with both the customer service and the functionality of the app itself.
Their dedication to ensuring that I fully understood how it worked and answered my questions in record time.

As for the app, it is an absolute game-changer for my business. Navigating the complexities this compliance is so daunting, but they've make it seamless and affordable for a small business, which has given me great peace of mind.

Highly recommended for any Shopify store operating in these markets. Five stars!