Easify Inventory Sync
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the customer service was very helpful. I have complicated questions and they always had a detailed answer with examples. Very helpful. only 4 stars is only because it took so long to get the answers, but we did get there and all my issues are resolved. Thank you
i downloaded this app to launch a new store, with some linked inventory, but then the app was not working properly so decided to delete it,
as sson as i deleted app the source store and destination store both got completely messed up. all inventory level for connected products in both stores is either zero or even negative, now i have to adjust and check inventoty update all my 2000+ products.
this app should be banned
Dear,
We're truly sorry to hear about your experience and can completely understand how alarming it must be to see inventory levels unexpectedly changed across so many products. Managing over 2,000 products is no small task, and we understand why this situation would be incredibly frustrating.
That said, after carefully reviewing the history of your store, we noticed that the app was initially installed on May 24 and then uninstalled on 7 June and reinstalled on June 10. We also found that the inventory group was configured as a Single Sync after reinstalling setup rather than a Multi Sync setup.
Based on our investigation, uninstalling the app itself would not cause inventory levels across connected products to become zero or negative. Given the installation history and the synchronization configuration that was in place, it appears that the inventory setup may not have been configured in the way you intended, which could explain the unexpected results you encountered.
We completely understand that, from your perspective, the issue appeared immediately after removing the app, and we don't want to dismiss your concerns. However, we would have genuinely appreciated the opportunity to investigate the situation with you before such a conclusion was reached. Our team is always happy to review configurations, explain how the sync logic works, and help prevent situations like this.
Most importantly, we're not interested in debating what happened, we'd much rather help fix it. If you're willing to reach out to us, our team would be glad to review your store configuration in detail and see whether we can assist with restoring or re-syncing inventory to save you from manually updating thousands of products.
We sincerely regret the frustration this has caused and hope you'll give us the opportunity to help make things right.
Easify Support Team
I've used this app for two purposes: to sync inventory between my own inventory and a product that I set up as a Collective Supplier (different prices, so different "product" even though shipped from same warehouse) and for bundles. It works well with a couple of caveats:
-Bundle items have to come from same location (I had one location for physical products and a different one for digital; had to "move" digital to the warehouse) and they have to be inventoried item (I said my digital product had 10K units, which I'm quite positive is higher than what I'll ever sell) -- thanks to Mari at customer support for helping me figure both of these out
-If you transfer items from one location to another, it does NOT automatically sync at the first location across products. But it's simple to go to the Inventory Groups screen and do it manually.
Best experience so far, they are really supportive. I have a decant business and they helped me setup my inventory from scratch. so happy to have them.
This app feels like a bait-and-switch. The advertised sync and advisory capabilities do not work as described. After running into issues, support asked for access to my account, which I provided, only to receive no response or solution. Two days later, when I followed up, I was told the software “wasn’t working” because the trial had ended and that I needed to upgrade. If the trial limitation was the issue, that should have been disclosed upfront. It makes no sense to request account access, go silent, and then later claim the only solution is paying to upgrade. Poor communication, misleading expectations, and an overall frustrating experience.
Dear,
Thank you for sharing your feedback, and we're sorry to hear that your experience left you feeling this way.
We'd like to clarify one point regarding the access request. The reason our team asked for access to your store was not to encourage an upgrade, but to thoroughly investigate the issue and verify whether there were any configuration or data-related problems. For apps that work directly with store data and synchronization, it's important for us to review the setup carefully before drawing conclusions or recommending a solution.
We understand how the timeline may have felt frustrating from your perspective, and we apologize if our communication did not set expectations clearly enough. That was certainly not the experience we intended to provide.
Our intention in requesting access was to first ensure there were no underlying issues with your setup or data before discussing plan-related limitations.
We appreciate your feedback because it highlights areas where we can improve our communication. If you're open to it, we'd still be happy to review your case with you and answer any questions about the setup, trial limitations, or expected functionality.
Thank you again for taking the time to share your experience.
Easify Support Team
完璧ではないが、やりたい事は出来ています。
商品バリエーションが多いので在庫管理の心配が減って助かっています！
希望を言えば在庫の自動更新には対応して欲しいですね。
今は手動でチェック入れて更新しています。
今後のアップデートに期待しています！
We recently installed Easify Inventory Sync app for our Shopify store. We had a few complex customization needs at the start, but the customer support team went above and beyond to help us get everything working perfectly. They are incredibly prompt, helpful, and responsive. Easily some of the best support I've ever experienced from an app developer!
Great app so far, little hiccups with product imports but that was most likely my error with setting the conditions correctly, pretty effortless otherwise and the support has been really quick!
Very happy with assistance received from Tracy, she was very prompt and thorough and sorted my problem out. Thanks Easify and Tracy.
This is not that easy because my math skills are less complex than is my inventory. :-) That being said, Liv was my helper in a chat and gave me great advice on how to set this up so it would work with my complicated information. TY Sue
