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I found this app because I have limited edition prints (only 50 ever created) that can be customized several different ways. No matter what though, I only have 50 of any of them. After some time searching, I found a forum on Shopify in which the author of the post also needed a solution. A solution by Easify was offered using their "Inventory Sync" app. I downloaded it, and had issues right off the bat because there are 0 instructions on anything, anywhere.
I reached out to their Chat Help and told them what I was looking to do. They sent links to things that had nothing to do with what I was asking. After 2 HOURS of trying to explain to this Chat person that none of the links they were sending were relevant, and sending the screenshot with the instructions that had been posted by Easify in the Shopify forum, I ended up deleting the app because the Chat person said they didn't do what I was requesting. The Easify post in the Shopify forum said to "create a new inventory group that includes all variants of your main product and set a shared inventory level to ___."
I set the inventory level of a new group to 43, as I had 43 prints left on one of my products. There was no "shared inventory level" to be found; even the Chat person couldn't find that option. When I clicked save and tried to add items to my cart to test, it just changed ALL my variant levels to 43. It allowed me to add 43 Smalls and 43 Mediums to cart. I only have 43 total, not 86.
So, it doesn't work. The Chat is no help. They lied on the forum. Don't waste your precious time like I did.
Dear Kayla DeVito Fine Art Store Owner,
We are truly sorry for the experience you had with the Easify Inventory Sync app and our support agent. We have reached out to you several times via email but haven't received a response. If you're still seeking a solution for your inventory management, please allow us to explain once more.
Here are several points we'd like to clarify:
1. How Our App Works:
Our app, like other inventory sync apps, can only synchronize product inventory - After an order is placed. For example, if you create an inventory group that includes all your variants (S, M, L) and set the shared inventory for the group to 50, when a customer purchases 1 Small print, the app will automatically update the quantity of all variants (Small, Medium, Large) to 49 - After the order is completed. This way, you can ensure that you only sell a total of 50 items, regardless of which variants customers choose. The app functions correctly with this workflow.
2. Limitations During the "Add to Cart" Process:
Your requirement to sync product variants - Before an order is placed (during the "add to cart" process) is beyond the app's capabilities. Unfortunately, no third-party apps can affect this process because Shopify does not allow it.
There are several reasons for this limitation:
- If the app could deduct inventory when a customer adds a size to their cart, it would also affect the inventory levels visible to other customers.
- And, if that customer adds an item to their cart but doesn't proceed to checkout, the product would appear sold out to others, impacting your sales significantly.
Therefore, all inventory synchronization must occur After an order is placed, meaning the inventory is actually deducted and changed. We understand why you have this requirement, but there are issues associated with it that you might not have considered.
3. Addressing Overselling Concerns:
We acknowledge your concern about overselling. Our app anticipates this issue and offers features to minimize it, such as the Low Inventory Sync. Overselling is a rare occurrence that typically happens when customers purchase multiple product variants simultaneously, and the total quantity exceeds the available stock. If customers buy multiple variants but the total quantity is equal to or less than the available stock, the app will sync correctly. This scenario represents only a small percentage of cases, and there are ways to prepare and avoid it. You can find more information in our documentation at https://easifyapps.com/docs/when-do-inventory-groups-fail-to-sync/.
5. Our Resources and Support:
In the Shopify community, we suggested our app and provided an overview of how to set it up based on the limited information we had. We couldn't provide detailed step-by-step instructions without knowing all your specific requirements. We also have a comprehensive Help Center and numerous guides available at: https://easifyapps.com/inventory-sync-docs/. We're sorry that our support agent didn't explain everything clearly to you.
We understand that once we lose your trust, it's challenging to regain it. However, we hope that our efforts and sincerity will help you understand us better. You're not obligated to use our app if you choose not to, but please know that we are honest in our communications and committed to helping our customers.
We would appreciate the opportunity to help you further. If you decide to give us another chance, we're here to support you every step of the way.
We look forward to hearing from you.
Best regards,
Easify Team.
Doesn't work it just keeps loading but never loads
Dear Fan Club Shirts Store Owner,
First and foremost, we are deeply sorry for the frustration you've encountered with Easify Inventory Sync. We understand how important seamless functionality is for your business, and we regret that we didn't meet your expectations.
Based on our findings, it seems you used our Smart Scan feature to group products with the same SKUs. This feature scans your entire product catalog to identify matching SKUs. If your store has a large number of product variants, the scanning process can take longer than anticipated, which might make it appear as if the app is continuously loading.
We acknowledge that this can be confusing and might give the impression that the app isn't working properly. Please know that we're committed to improving our user experience to provide clearer feedback during lengthy processes like scanning.
We truly value your business and would greatly appreciate the opportunity to make things right. Our support team has already reached out to you via email and is ready to assist you. We're eager to help you set up your inventory groups, save you time, and ensure everything works as expected.
Thank you for bringing this to our attention. We hope you'll give us another chance to serve you better.
Warm regards,
Easify Team.