EasyEcom Inventory Management

After watching the video for EasyEcom it looked like the solution we had been searching high and low for some time. The video paints a picture of an easy to use cross-platform solution for inventory management. We signed up for this to link Shopify, Amazon & Ebay together, the trial period didn't give us enough time to get a thorough understanding of the platform so we decided to go for it by signing up. The initial support we received was ok and we were told that once we had got to a certain stage we would be taken to an onboarding session, where we would then be guided through how to get EasyEcom fully operational. 6 weeks later we were still no where near to having our inventory management system up and running, after explaining we needed to use Shopify as our master list we were sent csv sheet after sheet to fill out with data entry, most of which had already been entered to our till system within Shopify, leaving us questioning the purpose of this. I'm still to this day convinced that Easyecom only works with the master list being Amazon (despite Easyecom telling us otherwise). When asking - we were constantly being told the software was almost ready to be fully operational but it became apparent for us that actually it wasn't anywhere near this point. We had inventory discrepancies amongst syncing issues. The support was helpful at the start but after a while we were waiting sometimes days for a response to our questions. This was frustrating for us as so many of our questions were not covered in the knowledge base. Don't be fooled by this app being available in the Shopify app store it will work seamlessly with Shopify as unfortunately for us this wasn't the case.
An extra star given as issued a full refund and have been told hey are updating the software to be able to pull the data information from shopify.