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Revolutionized checkout optimization with branded shipping protection, cashback, & climate impact.
We empower merchants to deliver a seamless post-purchase experience that prioritizes transparency, sustainability, and customer satisfaction. Our platform combines shipping protection, efficient claims management, and cashback rewards to optimize every step of the customer journey. By blending eco-conscious practices with tailored post-purchase solutions, we help brands build trust, drive repeat purchases, and make a positive impact—positioning you as the hero in every customer interaction.
- Offer shipping protection, rewards, & climate impact in one checkout experience
- Showcase sustainability with impact counters, pop-ups, banners, & landing pages
- Track sustainability & claims metrics in your merchant portal
- Customize claims to address pain points for both your customers & your team
- White-labeled post-purchase, from emails to claims and cashback rewards codes
Languages
English
Works with
- Checkout
- Recharge
- Zendesk
- Tapcart
- Gorgias
- LoyaltyLion
- Yotpo
Categories
Pricing
External charges may be billed by EcoCart separately from your Shopify invoice. Learn more
Free
Free
All charges are billed in USD. See all pricing options
Reviews (156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for offering carbon-neutral shipping options, enhancing brand image and aligning with sustainability goals. It's easy to install and integrates seamlessly, featuring customizable widgets and an opt-in option at checkout. The dashboard provides valuable analytics on carbon offsets, and the customer support is responsive and effective, improving user experience and customer engagement.
We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
As a company that stands for environmental and cultural preservation, we are grateful that a majority of our customers choose to be carbon neutral through the EcoCart app. We hope more companies will be environmentally responsible in protecting Mother Earth.
Support
App support provided by EcoCart.
Resources
Launched
May 14, 2020
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