Reviews (104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for offering carbon-neutral shipping, aligning with sustainability goals and boosting customer satisfaction. It features easy integration, a user-friendly interface, and customizable options that match store themes. Merchants appreciate the responsive customer support and note improvements in conversion rates and customer engagement, enhancing brand image and loyalty while contributing positively to the environment.
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We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive.
We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence.
The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise.
While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels.
Until then, I'd caution others to think twice before using this app.
We are pleased to be involved in projects that reduce carbon, support sustainable development and climate action. Thank you to the EcoCart team for their help!
We highly DISCOURAGE the use of Ecocart and will never recommend it again. We disabled the app from September 2021 after finding an alternate solution and confirming with the team that we wouldn't be charged moving forward. However, they began charging us again in January, explained that they had migrated to a newer version of their widget so it was automatically enabled on our store again; this was done WITHOUT ANY NOTICE. Furthermore, given that they have retired the offsets for donations collected, there won't be any refunds. We cannot trust a company that is not transparent with their updates or integrations and continues to charge without any warning even after we disabled it. Although we support carbon neutral delivery, there are many alternative, more trustworthy solutions available, and we do not recommend Ecocart.
Hello there - Thank you for the feedback you provided. We are truly sorry to hear about the issues you experienced during this transition period. First and foremost, we want to acknowledge the frustration and inconvenience caused by the migration to our new billing system. It seems that, during this process, EcoCart was still installed in your store, and unfortunately, the widget was merely hidden, leading to unexpected charges. Please know that our team acted swiftly upon realizing that a small group of our customers, including yourself, were impacted by this oversight. We have issued refunds for those mistaken charges.
This incident was a one-time error on our part, and we assure you that measures have been put in place to prevent such an occurrence from happening again in the future. Your trust in us is paramount, and we sincerely apologize for any distress this situation has caused you.
Simple to install, nice option to have. Our products are eco-conscious so it is nice to offer customers a solution at checkout to offset shipping emissions.
As a company that stands for environmental and cultural preservation, we are grateful that a majority of our customers choose to be carbon neutral through the EcoCart app. We hope more companies will be environmentally responsible in protecting Mother Earth.
The customer service from EcoCart is superb!! We had trouble with our set up since we sell our products by gram but EcoCart went above and beyond to fix this problem for us and even upgraded the appearance for us!! So excited to work with EcoCart for the environment!
A must-have app! It has a nice modern look and a great support team, and overall, it's for a noble and very important cause. Very glad to have Eco-Cart on my store
Having carbon neutral orders is a win for everyone! We find lots of value in EcoCart! Our customers like the option to add it to orders, and we like providing it for them.
KAIBAE and our customers LOVE EcoCart! We are so proud to have this app for our clients at checkout. EcoCart is seamless and easy to install and use and we see that most of our shoppers opt in for EcoCart! It makes them feel good to offset their carbon footprint and to be able to give back. Checking on the box for EcoCart is a win-win-win for the environment & preserving biodiversity, for our consumers and it continues to be an extremely positive addition to our gokaibae.com store. Barbara Maes, Founder KAIBAE Wellness