Reviews (156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its carbon-neutral shipping options, which align with sustainability goals and boost customer loyalty. It is easy to install, integrates seamlessly, and offers customizable features to fit store themes. The dashboard is useful for tracking the impact of carbon-neutral orders. Merchants appreciate the smooth operation and compatibility with other store functions. Customer support is noted for being responsive and effective, with quick issue resolution and commendable service from team members.
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We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP.
UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.
It's great to be able to provide this service, particularly for an environmentally conscious company like ours. The charges do add up however.
Thank you so much for choosing to pay to offset all orders on behalf of your customers. Remember EcoCart is completely free if you give your customers the option to make their orders carbon neutral!