EcomRise: Upsell & Bundles

EcomRise: Upsell & Bundles

Reviews (241)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    240
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for its features like Volume Discount, Sales Notification popups, Trust Badges, and Inactive Tab Messages, which enhance store functionality and boost sales. They appreciate the AI-powered personalized recommendations and real-time analytics dashboard for increasing cross-selling and upselling opportunities. The app is noted for its user-friendly interface, ease of setup, and compatibility with various themes, ensuring seamless integration. The support team, including Susan, Anna, and Jade, is frequently commended for their quick and effective assistance, contributing to a positive user experience.

September 7, 2024

DO NOT waste your time with this app! The developers clearly have no idea what they’re doing. My project has been delayed by over a week because of their sloppy work. They fix one bug, and guess what? Another one shows up! It’s like they don’t even test their own app before throwing it at their users.

A real company would have proper testers in place to find these bugs BEFORE releasing updates, but here, they seem to expect clients to do the work for them. Absolutely unacceptable. If you value your time and sanity, steer clear of this nightmare!

Nad Foods
Malaysia
20 days using the app
EcomRise replied September 10, 2024

Hi there,

This is Maria - EcomRise Customer Success Manager.
I am truly sorry for your experiences with the app.

I understand that you expect a smoother experience, and totally relate to your frustration. We improved the app as soon as we received your feedback. And I really hope we have a second chance to serve you.

Could you please check our follow up email in which we discuss in details how we can make it up for you and make sure you get priority support in from now on.

I hope to hear back from you soon!

Best regards,
Maria

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