EcomRise: Upsell & Bundles

EcomRise: Upsell & Bundles

Reviews (247)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    245
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for its features like Volume Discount, Sales Notification popups, Trust Badges, and Inactive Tab Messages, which enhance store functionality and boost sales. They appreciate the AI-powered personalized recommendations and real-time analytics dashboard for increasing cross-selling and upselling opportunities. The app is noted for its user-friendly interface, ease of setup, and compatibility with various themes, ensuring seamless integration. The support team, including Susan, Anna, and Jade, is frequently commended for their quick and effective assistance, contributing to a positive user experience.

October 29, 2024

I installed the app when it was free, and the core features were not available at that time. However, once they gained users, they suddenly introduced a price for existing customers and added core features like volume bundle and BOGO. This approach is not fair. New features should be communicated in advance to users. It’s not the right way to treat existing customers. Otherwise, the theme you’ve created is good, and the support team responds promptly, but the treatment of existing customers leaves much to be desired.

Orgacia
India
EcomRise replied October 30, 2024

Hi there,

Maria here - Customer Success Manager from EcomRise. Thank you for your feedback about our pricing & I can totally understand your feeling. Actually the core feature: Product Bundles is available on our Free plan plus many other extensions you can use. All you got for free is keeping free no matter how we change the pricing. We kept our promise.

Later on, when there are more requests from users, we develop other upsell functions. The paid plan is introduced since those require more cost to maintain the app and customer service 24/7. We cannot live by free plan, I hope you understand this as you're also doing business.

However, as a loyal user, we can always assist you in case of your tight budget. Kindly check our follow up emails so we can discuss more in details.

Best regards,
Maria

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