Editly: Order Editing

Name: Editly: Order Editing
Brand: WebContrive
Rating: 5.0 (9 reviews)

Pricing: Free
Rating: 5.0 (9)
Developer: WebContrive

Install

View demo store

Customer edit window for self-serve order editing after checkout

From address edits to variant swaps customers edit their own orders after checkout no support needed

Editly is a self-serve order editing app. Let customers edit orders after checkout: edit shipping address, swap variants, adjust quantity, change shipping method, add or remove items, and cancel orders without contacting support. No support tickets needed. Customers handle it themselves from the Order Status page and Thank You page. Klaviyo and Shopify Flow trigger instantly. Every order edit is logged. Set a custom post-purchase edit window and choose which changes are allowed.

Edit address, swap variants, adjust quantity or add new products after checkout
Set edit window and restrict order modifications based on specific customer tags
Shipping, taxes and discounts recalculate automatically on every order edit made
Let customers cancel orders with custom cancellation reasons you define yourself
Works with Klaviyo, Shopify Flow, and 3PL and sends email notifications on edits

Languages

English

Works with

Checkout
Customer accounts
Shopify Flow
Shopify Admin
Flow
Klaviyo

Reviews (9)

Overall rating

Counts per rating level

100% of ratings are 5 stars
9
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

June 12, 2026

We sell premium gift-ready skincare, and customers often reach out right after placing an order to update an address, swap a product, or add a gift message. Editly has been a lifesaver - it lets our customers self-edit their orders without flooding our support inbox. Our team loves it and so do our customers. The customer service is extremely responsive.

Herbaria-Modern Botanicals

India

8 days using the app

June 12, 2026

The app is very easy to set up and customise to suit your needs. There are plenty of options available, allowing you to choose what customers can and can’t edit, as well as how things like small additional charges and refunds are handled.

We haven’t had any customers use it yet, so we can’t comment on how much time it will save in practice. However, if customers do start making use of it, it should save us a good amount of time, particularly when it comes to managing address changes.

Harry Specters

United Kingdom

4 days using the app

June 18, 2026

Excellent app and outstanding support!

We were looking for a self-service order cancellation solution for a client store with some very specific requirements, including:

* Order cancellation from both the Order Status page and Customer Account Order History page.
* A configurable cutoff time that allows merchants to define order cancellation availability based on their business requirements.
* Automatic refund support.

The Editly team was extremely responsive throughout the process. We received all the features we required, and for the remaining requirements, their development team quickly reviewed our requests and implemented the necessary enhancements in a very short timeframe.

A special thanks to Paresh and the team for their excellent communication, technical support, and willingness to improve the app based on real merchant needs. Their responsiveness and commitment to customer success have been impressive.

The app is easy to configure, the functionality is clear, and the support experience has been one of the best I've had with a Shopify app.

Highly recommended for merchants looking to offer self-service order editing and cancellation features to their customers.

Thank you again to the entire Editly team!

Banila Co

United States

About 13 hours using the app