EmberCancel
- Pricing
-
Free plan available
- Rating
- 5.0 (1)
- Developer
- Ember Dock
Featured images gallery
EmberCancel lets customers cancel orders before they ship, checking ShipBob status in real-time.
EmberCancel connects your Shopify store with ShipBob to give customers a safe way to cancel orders themselves. When a customer places an order, a cancel button appears on their Order Status page with a countdown timer. If they click cancel, EmberCancel checks the ShipBob shipment status in real-time. If the shipment is still within your configured rules, the app cancels the ShipBob shipment, cancels the Shopify order, issues a refund, and tags the order for your records.
- Real-time ShipBob status checking
- Order Status page cancel button with countdown timer
- Automatic cancellation, refund, and order tagging
- Configurable cancellation rules
- Merchant dashboard with activity log
Languages
English
Works with
- Customer accounts
- ShipBob
Categories
Pricing
Free
Free
Features
- 5 cancellations per month
- Real-time ShipBob status checking
- Configurable cancellation window
Growth
$9.99 / month
Features
- Unlimited cancellations
- Everything in Free tier
- Priority support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
EmberCancel has successfully solved an annoying problem we had at ROLI. Previously, customers could only cancel orders after checkout with our manual intervention in ShipBob and a support ticket raised. EmberCancel handles this whole process automatically. It adds a countdown timer on the Order Status page, which once clicked checks ShipBob first, cancels the shipment if it’s still possible, then cancels the order and refunds the customer in Shopify. It’s early days but it’s working exactly as expected and has already saved us time. It’s super simple to configure and the installation instructions are clear. Recommended for any Shopify merchants using ShipBob.
Support
App support provided by Ember Dock.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders
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Edit orders
All order history for the last 60 days
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