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We are still a new user of Emotive, about 2 months in. Onboarding process was great, with a dedicated specialist who guided us through setup and our first broadcast based on best practices. Support after the onboarding period has been responsive. UI could be a bit more intuitive, but it works. Attribution is way too generous in my opinion, but we use other data sources, so not a huge issue. We haven't had a ton of experience with canned responses and "shopping experts" (I believe that's what they call the human team that does basic message triage - one of the main reasons we went with Emotive over other service providers), so I can't comment on that aspect.
The bes SMS App experience i've ever had with emotive. Setting up was easy with Emotive team. and using the app is even easier! Our ROI aftter using the app was about 3x for 1st month. still on 3rd month right now. Emotive Team spend alot of hours to keep us update and recommend us to us the app to full cap! i Highly recommend this app
Thanks for this fantastic review. We're thrilled to hear that setting up with Emotive was easy and that you're seeing such great ROI. It's great to know our team has been supportive and helped you get the most out of the app. We appreciate your high recommendation! 😊
Both the service and client support is amazing. The software is great! I think everyone should use it. I'm really enjoying working with emotive!
Emotive, thank you for all you have done for me. Huge shout out to the BEST customer service member I have ever worked with, Brian Honick. Grateful for the emotive team in helping me expand and grow my business. Sign up!
Truly the best onboarding experience I've ever had with a marketing app! Brian and the team were a delight to work with and complete pros. They made beautiful automations that were completely on brand for us and are already generating serious new sales and customer acquisitions. We saw 16x ROAS in the first month alone. The Emotive team invested hours in teaching us how to get the most from their software and from SMS marketing in general. Cannot recommend these folks enough!
Thanks for this amazing feedback. We're thrilled to hear the Emotive team made your onboarding experience exceptional. It's great to know that the automations are on brand and generating impressive results, with a 16x ROAS in the first month! We're glad we could invest the time to help you maximize our software and SMS marketing. Thanks for the high recommendation! 😊
Great platform, and amazing support.
My experience with emotive is very positive. I have tried all other platforms and switched from Klayvio and Attentive and this is by far the best SMS platform out there.
Thanks for this great feedback. We're thrilled to hear that you find Emotive to be the best SMS platform, especially after trying others. Your positive experience means a lot to us. Thanks for making the switch! 😊
Blows other services for SMS out of the water! They add a much needed "human" element to the messaging system, strengthening the bond between us and our customers.
They are definitely a hands-on company who take your success personally. Quick to offer messaging suggestions or hop on a call with you. Largely easy-to-use interface and if you forget anything, your success manager is always just an email away. Would recommend to other businesses looking to break into the SMS marketing scene.
Thanks for this awesome feedback. We're glad to hear that our hands-on approach and easy-to-use interface have been beneficial for you. It's great to know your success manager has been a helpful resource. We appreciate your recommendation and are here to support your SMS marketing journey! 😊