Reviews (98)
Refine
-
By rating
Emotive is not truthful about its attribution. They do not offer the support to be helpful and strategic. The app does not work on mobile devices. Support is limited in solving problems. It is impossible to get out of a contract where Emotive does not deliver what is promised.
Hi, Max Sweets. We're sorry to hear about your frustrations with our service. We understand your concerns about attribution, support, and contract terms. We appreciate this feedback and will use it to make necessary improvements. Thanks for taking the time to share your experience with us.
Great app for our health & wellness ecommerce brand. Outstanding support from within Emotive when you are working with a lean team on scheduling and copywriting. Very transparent and easy-to-use. I recommend!
We enjoyed working with Emotive! Their team is always very responsive and they also help you plan out and schedule your campaigns. We had a good experience working with our customer success manager. Overall, they’re a great solution for brands whether looking to get started on SMS or to grow their list!
Thanks for the kind words! We're glad to hear you enjoyed working with our responsive team and that we could help plan and schedule your campaigns. It's great to know your experience with our customer success manager was positive. We're here to support brands at any stage of their SMS journey. Thanks for choosing Emotive. 😊
We've been using Emotive for almost 2 years now and we couldn't be happier with the decision. They have an amazing Customer Success team and tech support. More than anything else, the SMS solutions perfectly compliment our overall marketing strategy. We highly recommend Emotive to anyone looking to have great success in SMS marketing.
Emotive is an excellent SMS partner. They provide consistent, excellent support, resources, content ideas, copywriting, GIFs, and more. Our CSM reaches out very regularly, makes himself available to us, and goes above and beyond. Our experience with Emotive is night and day compared to our old provider, Opt It. The cost and terms are more than reasonable. I highly recommend this company!
Thanks for the fantastic feedback. We're thrilled to hear that you've had such a positive experience with Emotive and that our team has provided excellent support and resources. It's great to know that our CSM has been so available and helpful. We appreciate your high recommendation and are glad to be your SMS partner. 😊
AVOID at all costs. I wish I read the reviews before engaging with this company. Buggy unreliable SMS and overpriced for what they offer. Shady business practices.
They are very shady and require a 1 year term contract, which they sneakily add in about the auto renewal is 1 year, and unless you notify them 30 days before the renewal date they don't let you out of the contract for the full year and "require" you pay the rest of the year, even though its billed quarterly+monthly.
I was reviewing their terms on their website and can't even read because their UI is purposely black text on black screens, making it very hard to read. Cannot believe this company. AVOID.
Hi, Joycoast. We're sorry to hear about your experience and appreciate you sharing your concerns. It's clear that we did not meet your expectations, and we apologize for any inconvenience caused. Your feedback is valuable, and we will use it to address these issues and improve our services. Thanks for taking the time to provide your honest review.
Very satisfied with Emotive! Our rep, Michelle, is a pleasure to work with. The platform is easy to use and it's been a game changer for us.
Glad to hear that Michelle has been a pleasure to work with and that the platform has been a game-changer for you. Your satisfaction means a lot to us. Thanks for being with Emotive!
10/10 Emotive is an excellent platform. It is user friendly and has opened up a whole new avenue of marketing for our brands. Jessica and the team are a joy to work with and have been so helpful in offering assistance during transitions, helping with copy, and sending ideas for campaigns. Would highly recommend this platform for anyone looking to start SMS marketing.
Thanks for this amazing feedback! We're delighted to hear that Emotive has opened up new marketing avenues for your brands and that Jessica and the team have been so helpful. Your high recommendation means a lot to us. Thanks for choosing Emotive for your SMS marketing. 😊
Emotive checks all boxes:
- Great features
- Delivers quantifiable results
- awesome client support
Our CSM never fails to make each sync-up session worthwhile. He provides different strategy ideas in both Experiences and broadcasts. I'm a fan!
I have been with emotive when they first started out. I was not familiar with text marketing and wasn't sure how effective it would be, but for the price I was willing to try out and I've been with them for over a year so I am glad I went with them. Communication with them has always been prompt and reliable. My favorite aspect is they send me ideas of what I should send as texts to customers so I'm not left wondering what would be a good thing to send out. I will be sure to use Emotive with every business I start.