Hands-Free Customer Service
Customers submit issues in one click without engaging with your customer support. Turn order issues into re-purchase and lifelong customers.
Customers who choose to protect their order are covered from missing or damaged packages. We pay the cost to replace the item, not you.
Seamlessly Integrated Widget
Checkout friction is a big no-no. We put the polish on our widget to ensure no slow page loads or refreshes that may hinder cart conversion.
About Encased ‑ Order Protection
You’ve spent years perfecting your product, marketing, and website, and that hard work is paying off in the form of new sales. You're confident you'll have a customer for life as soon as they see their purchase. Don't let shipping issues put you in jeopardy of losing that brand loyalty you could have earned.
Add Encased to your checkout experience and your customers will be protected from lost, stolen, or damaged packages. If something does happen to a shipment, we will replace the item or refund the order. It’s free to you and your customers can choose to protect their order at checkout for usually 1% of the total cart value.
We handle the order issues process from start to finish and provide you with key insights along the way.
How does it work for me?
You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your storefront. We want this to be as easy as possible for you, so you can either: 1. Have our professionals install the code (Free of course) 2. Have someone else with the most minimal of coding experience place the code on your site.
That's it! You're done.
How does it work for my customers?
Our widget will load swiftly and discreetly as part of your checkout page. Customers who check the box opting into order protection will receive either a confirmation text message or email from us once the purchase is complete.
In the event that something happens to your customer's order, they can painlessly submit an order issue to us and we'll resolve it.
This confirmation message they received at purchase will have a link they should utilize to submit an issue. That link will take them to a form that has key fields (e.g., order number) pre-populated to keep the process as painless as possible.
Once they submit their issue, they'll have a resolution in the form of a new item or refund in less than 24 hours. Meanwhile, your customer support team hasn't had to lift a finger!
How do I get started?
To get started, click the button labeled “Add App”. Log into Shopify if necessary, and you'll then be prompted to give us just enough permission to place the widget on your storefront.
See the app in action
Explore how the app works in an example store.View example store
Most recent reviews
After researching it, I learned that having an order protection is a good thing for our customers, and also lessens our customer service workload. I looked into a couple different services, but Encased was the only one willing and able to make it compatible with our particular store, which has some special requirements.
The Encased team went above and beyond to install it so that it works perfectly. I spoke with the team and it's obvious they have their customers' best interest at heart.
I think Encased offers a superior solution to other order protection services - talk to them and they can tell you more. Stores also retain a percentage of the order protection fee, which is a great bonus.
My Pickleball Game
I really like the personal touch with this app. They actually called me to see how things were going with my store and with this app. We were able to resolve a shipping issue that came in together. And as promised, they took care of the customer right away.
Ruff + Tumbl
Encased has been "just what the doctor ordered" during this quarantine period. I've been amongst the unfortunate many who have had to furlough many of my employees, including my customer support staff. My time was stretched razor thin between marketing, sales, and customer support and I didn't necessarily have the time necessary to dedicate to customer support that I'd like to. Encased has been able to fill that void, allowing me to give my customers the red carpet experience they deserve from start to finish of their shopping experience with Ruff + Tumbl.