Reviews (240)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
August 24, 2020

Great support. very responsive. they were able to fix the various issues we were experiencing on the product page tables.

VizoCare
United States
About 3 hours using the app
Edited November 24, 2019

• Downloaded the app
• Followed the instructions

Didn't work.

No problem. It happens.

• Reached out to support
• Took a while for a response

When we did receive the response, the tech support guy was somewhat nice, until he asked us if he could fix our problem with the app not working the next day because "He was very tired."

Now... that's what he said when we had traffic running.

He said he fixed it, still didn't display on our site with a free theme.

Part 2.
We installed the app and only had
2 DAYS then uninstalled because- It didn't work.

So guess what happened next?

We got billed for a free trial when we only had for 2 days.

Reached out to support about the charge and they told us to contact Shopify for the refund because it's up to them basically.

Reached out to Shopify support and sent them a screenshot of the conversation. They had to send a ticket to Thimatic.
Will never invest in another app from this company

1 star.

Completely unacceptable and ridiculous

Hyperyion
United States
2 days using the app
Edited July 14, 2020

It's great to add lots of discounts and if you have a few live, the layout would work well. If you have only a few discounts on not all all products, then I am not sure it would work well. We like to offer a free gift with orders (which this app allows - yey!) but it only shows at checkout if you click a link and if you have a minimum order requirement, it doesn't really let the customer know why it didn't work.
Had to contact support and they were very helpful and quick

Pure Pens
United Kingdom
About 2 hours using the app
December 5, 2020

the basics of the app does not help at all. It does not make sense to offer making sale % on one product only!

JSB-Bijoux
United Arab Emirates
2 days using the app
Edited August 22, 2020

I installed the app at the beginning, but I can’t use it. I contacted the customer service. The customer service helped me solve the problem very carefully. Now it can be used normally.

Tiktokill
Hong Kong SAR
About 2 hours using the app
July 27, 2020

Great and engaging customer service!
Still on the free trial but will definitely upgrade !!!
Customer oriented

Mamaway (Philippines)
Philippines
About 2 hours using the app
November 9, 2019

Very good app & Service. The support team are superb! Just missing one important feature that is essential for me.

ROC GOLF
United Kingdom
About 2 hours using the app
December 3, 2019

Good help from the developers to solve my issue. Even though it was a simple one. 5 star

Tempest
Singapore
About 2 hours using the app
July 9, 2020

Discount Box......Great support team, very helpful and very quick. Would recommend.....Thank you!!!

Campus & Co
United Kingdom
About 1 hour using the app
Edited June 8, 2019

Not an easy set up. I paid to upgrade the app to have quick tech support but it takes hours to get any help bc of the time difference (im central time). But they tried to help & the app just didnt meet my needs. Doesnt allow tiered discounts on the total amount spent & thats what a lot of shopify customers need it seems by reading reviews & forums.

Breazy's Boutique
United States
1 day using the app