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Add the legally required EU withdrawal button and form. Customers withdraw without logging in.
From 19 June 2026, EU Directive 2023/2673 (§ 356a BGB) requires every online shop to provide a withdrawal button. This app adds a visible button and a no login form to your theme in minutes, with no coding. Customers select the products they want to return and confirm in two steps. Both the customer and you receive a confirmation email automatically, and every request is tracked by status in your Shopify admin dashboard. Built in bot protection keeps submissions clean.
- Permanently visible EU withdrawal button floating or inline in your theme
- No login withdrawal form for guests and account holders alike
- Customers choose which products to return on the form
- Automatic confirmation email to the customer and you
- Track requests by status with search and notes in your admin
Languages
German, English, Spanish, Danish, Italian, French, Dutch, Swedish, Polish, Portuguese (Brazil), Portuguese (Portugal), Lithuanian, and Finnish
Works with
- Shopify Admin
Categories
Compliance
Return options
Return management
Pricing
Free
Free
Features
- EU withdrawal button & form
- Translated into all EU languages
- Auto email confirmation to customer
- Auto email notification to merchant
- Two way integration with withdrawal
- Customizable confirmation emails
- Show the button to EU shoppers only
Advance
$7.99 / month
or $80/year and save 17%
Features
- Everything in Free included
- No 'Powered by Nayvo' branding
- IP based form language change
- Customize Withdrawal Period
- Automatic order tagging
- Customizable withdrawal reasons
- Custom confirmation email templates
7-day free trial
Enterprise
$22 / month
or $224/year and save 15%
Features
- Everything in Advance included
- Custom email domain (SMTP)
- CAPTCHA & Bot Protection
- CSV-Export
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (191)
Excellent! A breeze to install and customise. The customise section has the option to Only show to EU/EEA shoppers, which is just fantastic!
Thank you for the wonderful review! 😊 We're happy to hear that the setup and customization process was smooth. The EU/EEA-only display option is one of our favorite features too, so we're glad it's proving useful for your store.
Simple to set up.
View can be restricted to EU customers, useful for stores such as ours which are based outside of the EU, so as not to confuse the larger proportion of our domestic customer base.
Thank you for your review! 😊 We're pleased that the app was simple to set up and that the EU-only visibility feature helps keep the experience clear for your customers. We appreciate your support and feedback.
Need to be EU compliant with EU Directive 2023/2673 by 19 June 2026? Look no further. Takes 5 minutes to set up and works perfectly. If you want to add the form to your footer instead of a floating button, simply add a link to "https://YOURWEBSITE.com/a/withdrawal" in your footer menu. Highly Recommend.
Thank you so much for your wonderful review! 😊
We're delighted to hear that the app helped you quickly meet the EU Directive requirements and that the setup process was smooth. We also appreciate you sharing the tip about using the withdrawal form link in the footer menu—it will certainly help other merchants.
Thank you for your recommendation and for choosing our app. If you ever need assistance, we're always here to help!
Support
App support provided by Nayvo.
Resources
Developer
RailVihar, Chandrasekharpur, Nalco Road, Ahead of Suryansh Hotel, Bhubaneswar, OR, 751024, IN
Launched
June 3, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Orders, Online Store
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View orders
All order history for the last 60 days
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View Online Store
Theme
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