Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design, easy installation, and customization options. It's praised for creating a sense of urgency that boosts sales, with features like scheduled countdowns, automatic activation, and multiple bars. The clickable countdown bar is a standout feature, directing customers to specific links or products. Merchants also commend its professional look, fast loading times, and the ability to match the store's theme. The app offers a free plan with a good range of features, as well as upgrade options. The support team is efficient and responsive, providing prompt solutions to issues. The app is available in multiple languages and is considered a worthwhile addition to stores.

December 6, 2022

free plan only lets you set it from one time to another without looping which of course they don't mention, ergo USELESS for an automated store

Phosphenes
Spain
10 minutes using the app
July 26, 2022

I Installed this app but it not shows... We are just billed for nothing.......l..........................................................................................................................................................................................................................................

TC Tests Only
United States
About 4 hours using the app
Hextom replied August 1, 2022

I'm sorry that you had trouble accessing our app. We have not had any issues on our side so it's not clear what was causing this issue for you.

We have tried to contact you by email but we have not heard back from you. Can you please check your inbox or spam folder when you have time, and reply to us? You can also contact us by sending an email to help@hextom.com.

May 23, 2018

THE APP IS NOT WORKING WELL ON IPHONE7

Wholesaleairtracks
China
About 3 years using the app
Edited November 19, 2018

Love this app, I use this bar for all kinds of stuff and the countdown clock is a great call to action. Not a bad deal for only $7 a month.

Update: after they changed the price to $10 its to over prices for what it does. Great app but is just way overpriced.

Further update, they raised the price 3 dollars and the app doesn't work as well. I am having issues with it displaying the correct colors.

ITS ALSO WORTH NOTING THEY ARE HARD TO REACH FOR SUPPORT.

Brothers With Glass
United States
About 2 years using the app
Edited February 3, 2019

I paid but i coudn't use the app, the customers service don't give money back if the app don't work. So you'd better use an other app.

Volty
France
7 months using the app
September 3, 2018

Would be great if it actually worked. Can’t even get the count down timer to correctly count down. You put it to count down to midnight every night and somehow it counts down to 1 AM instead no matter what I’ve tried to do. Absolutely garbage.

Cheeky Day
United States
9 months using the app
September 21, 2020

THIS APP IS HORRIBLE AND SO IS THE SUPPORT! Don't waste your time with them! The app keeps failing and the support is terrible.

Revitalizing Essentials
United States
About 1 month using the app
Hextom replied September 28, 2020

Hello Revitalizing Essentials.
We have attempted to contact you a few times, but could not get ahold of you.
Please check your inbox or spam folder for our attempts to contact you.
We would love to assist you.

March 21, 2017

I have a free app that does this perfectly. Wish I had known this app was installed and charging me for months without my knowledge.

Puffer Cloud
United States
4 months using the app
November 23, 2017

Just got app. for BlackFriday/CyberMonday. Will see...

The Buildr
United States
2 months using the app
September 5, 2020

This app does not work well on iPhones and the only reason I downloaded it was because Shopify banned the best countdown timer apps and this was an alternative. But it doesn't work properly and the buttons don’t work on I phones: I also don’t like how they down have different countdown timer/clock options. I’ll keep looking for another timer app.

Shop Israella
United States
5 days using the app
Hextom replied September 15, 2020

Hi,

I'm sorry that you had trouble with our app. We tested on an iPhone and the Countdown Timer Bar on your website was displayed properly.

We tried to get in touch with you by email, using the email account you have registered with Shopify but we have not received a response.

If you are still having this issue, please let us know so that we can look into this further.