Reviews (218)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing large-scale events and ticket sales directly from Shopify stores. They praise its intuitive interface, which supports ticket customization, recurring events, and attendee check-ins via a mobile app. Its reliable performance and seamless Shopify integration enhance user experience in event management. Customer support is also commended for being responsive and effectively resolving issues quickly.
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Very knowledgeable and helpful
We appreciate the kind words PinkMaison and team! We're glad our support team could provide the guidance you needed.
If you need further assistance, please don't hesitate to reach out. We're always here to help!
We love this app and came over from EventBrite an use it for multiple events throughout the year for the last 3+ years. Customer service is always top notch - specially Myam & Mary who we've worked with on multiple tech areas whenever we needed extra support.
Fully customizable and integratable with well thought of features, we recommend this app to anyone lookings to have an easy stress-free event!
Thank you Biltwell!
We are absolutely tickled to support the Biltwell 100 event (and your other races). Knowing that our app helps you preserve and protect the precious bottom line makes us so happy. This is exactly the benefit we want our merchants to realize.
We've marked on our calendars to keep an eye out for the sales of your next event in starting June! Excited to show you all the cool features of our check-in app!
Thanks,
Lauralynn and the Evey Team
Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.
Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.
Hi there Chicago Union and team!
Thank you so much for the detailed review! We’re glad to hear that the app meets most of your needs and that our pricing and customer service have been beneficial to your experience.
We sincerely apologize for the issues you've encountered. We understand how frustrating this can be, but please rest assured that we’re actively working on improvements to address these concerns.
If you need help with anything else, you know where to reach us!
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.
There are more issues, I just can't name all the ones not resolved.
This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.
Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months.
I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved.
In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward.
Hannes Bez | Director of Customer Experience
Have been using Evey for more than 1 year now. The features are easy to use and works pretty perfectly. However, the charges are extremely high. Which forces you to think of switching to another competitive plug-in. Few features like scheduling events to draft, or scheduling virtual meet links are still not functional. Overall, its a good app to work with, provided they consider of reducing their transaction fees.
Hi there Team Naach!
Thanks for sharing your thoughtful feedback. It’s great to hear the core features have served you well over the past year.
We’ve shared your concerns about pricing and the need for improved scheduling options with our management team. Many long-time merchants rely on our app for its ease of use and committed support, and we’re always working to make it even better.
I was struggling with a multiple choice Attendee Information question and am so happy with the customer service! They really took the time to test and figure out what was happening. I especially am grateful that I received assistance in the evening hours. For a newer app, they are really hitting the mark of our needs! Thank you Evey Events & Tickets and Rolando!
Thanks for an amazing review! We're glad that you are satisfied with our app. We assure you that this doesn't stop here, we will continue to improve our service to ensure we meet your needs.
Please let us know if there is anything else you need!
A great interface for creating events, receiving payments, and checking in attendees on mobile devices. Highly recommend
Hi there Ghost Galaxy and team!
Thank you so much for your wonderful review! You're recommendation helps us a lot and we truly appreciate your support.
If you need help with anything, please don't hesitate to reach out to us!
In case you're looking for an app to sell tickets for a big event, would definitely recommend Evey App. Agents are quick to respond and they really help out with our concerns, which makes it less overwhelming to use.
Hey there Electric Studio and team!
Thank you so much for your thoughtful review! We're glad to hear that our app has made managing your event tickets easier and less overwhelming. Our team is always here to provide quick, helpful support to ensure everything runs smoothly.
We appreciate your recommendation and look forward to continuing to support your events!
Exceptional customer service from Evey! The team genuinely values customer satisfaction and put in great effort to troubleshoot and resolve issues efficiently. Truly appreciate their dedication.
DesiConnectEvents,
Georgia
We're so glad to hear that you loved the customer experience! The Evey team had an amazing time providing support and your review definitely made our day.
Please let us know if you need anything else before your first event! Cheers!
Great app and the customer support is amazing!
Hi Kilver Court team!
Thank you for the wonderful feedback. We’re happy to know both the app and our support team have been such a good fit for you!
If you need any help, please don't hesitate to reach out!