Reviews (167)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient event management and seamless Shopify integration, enhancing ticket purchasing for various events. It features user-friendly installation, instant digital tickets, and a smooth check-in process. The app is versatile, suitable for events of all sizes, and is supported by responsive customer service. Continuous updates ensure its reliability and cost-efficiency, making it a valuable tool for event management.

October 25, 2021

+ easy to install and use
+ constantly improving
+ support is very helpful and open to feedback
+ very reasonable pricing

theorangeroom
Germany
Over 2 years using the app
Edited January 6, 2022

This app has always been great for ticketing, and I love the customization options and ease of use for check-ins.

Kpop Nite
United States
About 2 years using the app
November 16, 2021

Very easy to use, serves all of our needs, and whenever we need a bug fix or customization, their Customer Service / Support team is incredibly speedy. Highly recommend. We've been using them for years now for all of our events and wouldn't go anywhere else

Paul Tripp Ministries, Inc.
United States
About 2 years using the app
Edited June 5, 2018

Do not use this app if you plan on running a efficient, seamless check in for medium to large scale events. (3000+)

The app is full of bugs and errors, constantly kicking back 404 errors when checking in 1000's of people. We had to reset our devices CONSTANTLY to log back in and try and get them to work.

The server that the check-in service runs on is terrible slow and unreliable.

The customer service is nearly non-existent.

Absolutely bring a print out of the attendee list beacuse you're going to spend half your day checking in people manually, on a piece of paper.

I seriously recommend finding another app unless you're running a tiny event.

Hopsauce
United States
About 2 years using the app
April 5, 2024

Excellent customer service (even with the free plan!)

Festligt
Sweden
About 1 year using the app
Staytuned replied April 8, 2024

Hi there Festligt team!

I'm glad to hear that our support team was able to help you out! Thank you so much for the support, we appreciate the wonderful review!

If you need anything else, please don't hesitate to reach out to us!

Edited March 7, 2024

We have been using it for a few years now and it is extremely flexible and customizable. One of the best products for ticketing we came across.
When using third party payment processing, more tickets can be sold than what was made available. It also has no API for integration.

UPShop
South Africa
About 2 years using the app
Staytuned replied May 3, 2022

Thanks so much for this review! In just a few short words, you made us feel very proud of what we've built, and pleased to serve you!

February 14, 2024

This app integrates well with Shopify and your store front. Check in app is great for seamless onsite experience, we are used for events with 50 to 300. The support team are attentive and work hard to resolve any issues or provide detailed updates on how the app works.

Modernister - Tim Ross
Australia
Almost 2 years using the app
Staytuned replied February 16, 2024

Hi there Modernister - Tim Ross!

Thank you for taking the time to leave us a review! We're always striving to provide an excellent experience for all our users. If there's anything specific you believe would make our app even better or if there are any additional features you'd like to see implemented, please don't hesitate to reach out to us. Your feedback is invaluable in helping us improve and tailor our services to meet your needs.

Please let us know if there's anything you need help with!

January 26, 2022

We've been using this app for years now, no issues at all. We sell raffle tickets for charity fundraising using it and it works perfectly for that. www.ikegger.com

iKegger Australia
Australia
About 2 years using the app
Edited June 30, 2022

Update:
The team who now run Evey reached out and scheduled a call with me. The genuinely wanted to understand the challenges and want to make it right. Seems like a great team behind the scenes and look forward to the issues below being cleaned up and future enhancements. Original:
This app is plagued with errors. My most recent event I used the recurring event feature and had it oversell by 20% of the limit I set. I was really hopeful with their reserved. Here are the issues I have had over the past couple weeks:
- Orders not fullfilling
- Overselling - which they have a number of reasons for this but cannot get it fixed
- People purchasing a ticket in a recurring event and it does not force them to choose a time so they gave us money but cannot get a ticket as no time was selected. Had to refund these tickets as they purchased the day of and we couldn't confirm in time.
- Check-in app doesn't allow us to select a time in a recurring event to just check people in for that. We were suggested to check an option that only allows people to check in "during the event time" however then half of the tickets wouldn't check in and we would get error messages so we had to disable that. - Inaccurate reporting - one section says we sold x tickets, another sections says a completely different number. I know the customer service team is trying to help and I really hate to write a review like this but I have wasted at least 10-15 hours in the last week alone going back and forth with their customer support trying to get things working properly. And I look like a fool to our customers and our event partners because I cannot give accurate reporting and all the issues we are having.

Rebellious Unicorns
Canada
Almost 2 years using the app
Staytuned replied June 21, 2022

Hi there - thanks for taking the time to write this, and share detail. Although it is gutting for us to hear how much trouble you had, we appreciate the time you took to write it. The issues you experienced are not in line with the support we provide (just read our other reviews, we really pride ourselves in our service and product). We will continue to work with you to ensure this doesn't happen again!

July 11 update: We've chatted with this merchant and are working super hard to help him. Also, we like him a lot as a person and want him to be our friend. :)

Edited April 21, 2024

It's worked very well for selling tickets to scheduled classes I offer. And if I've had issues, customer response was SUPER quick. I needed a calendar view for my website, and the ability for customers to pick pre-scheduled dates/times. This does it all and it looks nice too. There are a lot of little details you don't realize you need until you start putting this together, so give yourself plenty of time to set things up and test, test, test. Once I got everything initially set-up, its been easy to to add classes to my schedule.

Autumn and Ro
United States
Almost 2 years using the app
Staytuned replied October 31, 2022

Thanks for taking the time to review. We love our calendar view (for anyone else reading, you can read about how to enable it here: https://help.eveyevents.com/hc/en-us/articles/4405048458637-Add-Calendar-View-to-your-Storefront )

We know that visuals are important to you (I mean, your products and site are GORG), and we are tickled that you trust us to be your ticketing partner!

Thanks for making our app look so good!